Hi everyone,
Long time lurker and aspiring innkeeper here
I just wanted to add my 2 cents in here about bedandbreakfast.com.
I recently planned a trip down to Key West and in my opinion, Trip Advisor is much more helpful than B&B.com. As a consumer I found B&B's site too commercialized and cheesy.
I would focus on improving my Trip Advisor ranking as opposed to paying such a large membership fee with B&B. When I looked for a place to stay I look for those with the most guest reviews and traveler photos. B&B just doesn't have the number of reviews that TA does and thus wasn't as useful. Besides that, obviously since not all inns are members at B&B.com, B&B doesn't list them all. As a consumer I don't like that. I like to have all the possible places in front of me, ranked by what other travelers think, not who pays the most for a top spot.
Maybe I'm weird but those are my thoughts!
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Is there anything about TripAdvisor besides the reviews that you like better?
We usually hear that innkeepers are frustrated - no link to their B&B's, no map (unless you are on Expedia through BB.com - and if you are not - your map link goes to a map of all properties around your inn except you), no amenities link, limited photos if any, the pages are literally covered with hotel advertising, and the reviews are often done by folks who have never stayed at a B&B before.
We understand we need more reviews to make consumers happy - that is for certain. We are over 50,000 reviews now and growing steadily - definitely an area of focus.
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I hope I'm doing this right... this forum has me all confused because the posts are out of order. Is there any way to make them go in order based on date/time of post?
Anyway, RE: TripAdvisor... besides the reviews, the ranking is also someting I really like. Most of the time I go straight down the list for the area I'm traveling to. If I find a decent rate and a place with great reviews I don't continue to search. I might skim the other hotels in the area if there aren't too many but generally I'm sold already. Also, traveler photos are of utmost importance. Photos we take ourselves and retouch, or have professionally taken always highlight the best parts of the property. I like to see traveler photos because they're honest and don't try and cover any blemishes the property might have.
In general it might help to offer guests a 5% discount on their next stay if they go to TA and rate you. I would imagine if they're after the 5% discount they're not going to say it was horrible! LOL
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Mr.Design said:
I hope I'm doing this right... this forum has me all confused because the posts are out of order. Is there any way to make them go in order based on date/time of post?
Anyway, RE: TripAdvisor... besides the reviews, the ranking is also someting I really like. Most of the time I go straight down the list for the area I'm traveling to. If I find a decent rate and a place with great reviews I don't continue to search. I might skim the other hotels in the area if there aren't too many but generally I'm sold already. Also, traveler photos are of utmost importance. Photos we take ourselves and retouch, or have professionally taken always highlight the best parts of the property. I like to see traveler photos because they're honest and don't try and cover any blemishes the property might have.
I guess I'm putting on my industry hat here, because I do think Trip Advisor is a useful site... but I don't think Trip Advisor is the healthy, long-term solution for the industry. I don't think a site that offers no direct link to a property, no map (only shows non-B&B properties nearby to your property) is a very good consumer solution that benefits a B&B. IMHO Trip Advisor is taking information on B&B's, then saying to consumers - "don't book them... it is really hard... we don't even have links, you can't find out where they are... but HERE... take a look at all these easy-to-book hotels at cheap rates just around the corner. Feel free to check availability on them right here, get a low-price guarantee, etc."
This, to me, pulls business away from B&B's - it doesn't draw them to B&B's. Sure - everyone knows Hyatt exists, and Expedia exists - so I'm not anti-advertising at all, but NOT making it easy to book a B&B or find their information just reinforces to consumers that it is a pain to deal with a small property.
Imagine the process if you are looking for a property on a busy weekend...
1) Go to TA. Find list of properties in a city. Decide you don't want hotels and you want B&B's. Find one where you like the review. Great - I'm interested..
2) Open another browser, enter B&B name into Google.
3) See B&B listing in google - click on it.
4) Go back to B&B site, find map of B&B, figure out it isn't the location you want.
5) Go back to TA. Read more reviews find another you like, but it has three user photos of stain on the carpet because the guest that left that morning spilled coffee and there was only time to do a fast cleaning. Skip it.
6) Read more reviews, find 3rd B&B you like. Click on the map link.
7) Expedia window opens up showing you all hotels near to that B&B - but NOT that B&B.
8) Gee, this Marriott is pretty close to where I wanted to be, and I can check availability of all hotels with one click. That sounds good.... so I do - and find a few great deals.
9) But I really wanted a B&B... so I go to Google and type in the name of that B&B one more time and click through to their website.
10) Looks good, I check the map, looks okay - so I go to book. Ooops - no availability. Back to TA.
11) Okay - one last ditch effort before I book the Marriott... here is my 4th preference of a B&B. Map opens up to Expedia again - alright, tried that route.
12) Back to google. Enter property name, find it, click through to it, check availability. It is available - but it is $50 more per night than the Marriott, and it is a "request for a reservation..."
13) Okay - I'm booking that Marriott. This is getting too difficult.
That is the scenario we want to change. For starters - we want to allow B&B's to be bookable through Expedia so they show up on those maps... but more importantly we want to make it easy on BedandBreakfast.com for people to do that research without clicking all over the web to find out where properties are, what is available, etc. Consumer perception is that B&B's are hard to find, hard to book, and have varying service - when we as an industry change that - we will start to take more business from larger hotels. Until then we will have to continue to deal with the fact that 96% of the traveling public says they do not stay at B&B's.
Relying on Trip Advisor to change that is not, IMHO the solution to get that 96% number down to 92%. That seems pretty darn doable - and we would literally double the business going to B&B's while still having greater than 90% of Americans never consider them.
That is why we are trying to put the name "BedandBreakfast.com" in front of consumers in any way, shape, or form we can. Nothing about that name says "hotel," and nothing would make all of us happier than doubling the business to B&B's.
5) Repeat google search process, and