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Some people don't like confrontation and some feel they won't get anywhere so why bother - I'm neither of those but many people I know are and will just walk and post a review. So here's an example of how not to treat a guest with an issue. Got 2 days away for our anniversary this week. Stayed...

We're currently not on OTAs, just use TripConnect on my listing. Have done great. Was approached by booking to reup a listing I had a couple years back. I've been arguing for two weeks over the ridiculous description they created for my property while another one up the street sounds like it...

Do you have all of your inventory listed with them and a business listing? I've never heard of anyone having TA photographers come by for this. We have a business listing from the start and us TripConnect and they haven't called us. I do, however, have all professional photos uploaded onto...

We're all worthy. I used to fret and it would take me forever. Now I sometimes get into the kitchen at 7:30 and this is all done and ready because of more than a decade of practice and prep. I wish someone had run a class on this at a PAII conference when I was first starting. My husband...

Funny but because other housekeeper told her what it meant after she went in and she didn't want me to know, she didn't tell me the lights didn't work in the bathroom. She had hoped the guest told us and we fixed it so that she didn't have to tell us and admit she had gone in. Those guests...

Here's one: I had no idea what "Do Not Disturb" sign meant, so I went in anyway.

Are you all owners? I found that the owners do that, except Mr. Snob as everyone refers to him as everyone is so low classed compared to him. The paid innkeepers don't seem to do it.

We do breakfast from 8:30 to 9:30, come whenever you like and this is with 18-20 people and it works great. Coffee bar is setup, help yourself - we tell them during the checkin walkthrough. I had pretty sign from coffee people on the front of the airpots and people would never see it and stand...

Happend to us. We only have one 2 star (the 1 star was written by a crazy woman from England who refused to honor her reservation because of weather and wanted all her money back) - it was written the week a competing inn opened their new restaurant. It mentions them and gave us a two saying...

People will steal anything. I lose mugs, bathrobes (I charge their card when they do this because I know who took it - send an email that they must have mistakenly took it and I'll credit the account if they want to return it) and recently a guest stole the bag that says Hairdryer on it from...

Once had a police officer staying with us who left it on the nightstand while they went out. My husband (who was in the military and well acquainted with guns) told him that he shouldn't just leave it out. Now the door was locked and we are the only other ones with a key so in his mind it was...

Must be the week. Guest with the bike and barbecue requests who is very pushy and went outside 3 times this morning between 5:28 and 6:30 and slammed the front door; guest who called yesterday morning to cancel because they couldn't make it, but of course they were able to make it once they...

Of course he'd need to clean up somewhere because how can you safely wash up raw chicken containers and utensils in the guest room with only a small bathroom sink. And how would he clean the grill off - I'd wind up having to do it. This guy just keeps getting better - we have a compacted...

Do you have their credit card? (I assume since it's Air, they did all the card handling.) We always get a credit card from Air guests anyway to cover damages which I would then charge immediately. Another reason I so will never take guest pets - some people shouldn't have pets just like some...

Looking for some ways of possibly handling requests differently or in a new light. Do you have guests try to order food delivery to your place? We haven't had any places that offer it but a local store is offering delivery now. Our front door is always locked so they can't get in and we're not...

It's kind of relative depending on how many rooms you have. If you only have a few, then it might be doable by yourself. If you have 10, then it's a horror show which is exactly what we'll be having when mid September and foliage arrive.

I had one so klutzy that she'd walk down the hallway and brush into the paintings on the wall. Actually knocked one off and the frame smashed into pieces. She also brought straight bleach into a room in a bottle (instead of her regular cleaner) and dropped the bottle on the floor, ruining my...

Thinking about rejoining book ing for midweeks. This was a major concern because we don't do checkins after 9pm. (Unless of course there is a plane delay or accident but if you just decide to not leave home or work late and want to arrive really late, you're not getting in - we don't do self...

Happy safe travels. This is why we completely close when we go on vacation. I can't relax if I'm worried about things going wrong back at the B&B. Obviously we plan our trips when we'll lose the least amount of money. People just don't realize how difficult it is to leave your baby in...

We keep a book of local restaurants that we recommend. Another innkeeper who has a restaurant was rude to some of my guests when they went. I listened but of course only got one side so didn't take his menu out. The following week my hubby called to make a reservation for some guests. His...