Waiting

[Morticia]

We've had zero contact with tonight's guest since the rez was made. I've gotten spam attacks from the email address given. Now getting ready to put out a late arrival note. We've waited all day as we did not know when the guest was arriving.
Called to find out ETA. Almost ready to leave home. 3 hours away.

 

[Morticia]

And, she arrived 30 minutes later. Hmmmm.

 

[Arks]

Money in hand? If so, other things are minor.

 

[Highlands John]

And, she arrived 30 minutes later. Hmmmm..

We have friends with a very strict last check in time and since all their bookings are through b.c and it's in their policies they just ring b.c and tell them they haven't turned up and they cancel the booking.
They've had people phone and say they're hours away and when they tell them if they're not there by xpm their booking will be cancelled they miraculously are suddenly much closer and arrived shortly.

 

[Morticia]

What's truly odd is she turns out to be a repeat who paid a LOT more for the room because she booked thru an OTA.

 

[TheBeachHouse]

And, she arrived 30 minutes later. Hmmmm..

We have friends with a very strict last check in time and since all their bookings are through b.c and it's in their policies they just ring b.c and tell them they haven't turned up and they cancel the booking.
They've had people phone and say they're hours away and when they tell them if they're not there by xpm their booking will be cancelled they miraculously are suddenly much closer and arrived shortly.
.

wow.

 

[MtnKeeper]

And, she arrived 30 minutes later. Hmmmm..

We have friends with a very strict last check in time and since all their bookings are through b.c and it's in their policies they just ring b.c and tell them they haven't turned up and they cancel the booking.
They've had people phone and say they're hours away and when they tell them if they're not there by xpm their booking will be cancelled they miraculously are suddenly much closer and arrived shortly.
.

Thinking about rejoining book ing for midweeks. This was a major concern because we don't do checkins after 9pm. (Unless of course there is a plane delay or accident but if you just decide to not leave home or work late and want to arrive really late, you're not getting in - we don't do self checkins.) My rep said they would absolutely have this highlighted and we can stick to it.
What's actually happening to your friend is that they are deciding to go to dinner and keeping your friend waiting because they're rude. As soon as they hear they will lose their money, then they stick to what they've agreed to. Good for your friend, I'm sick of people who think nothing applies to them.
Yesterday a guest's wife didn't want to come down to breakfast so he came and ate and then asked in front of the other guests if he could take her a plate. What are you gonna do - look like a jerk, so hubby said sure. Guess what, this morning she didn't come down and he actually told us that "you spoiled her yesterday so she wants to do it again today" - we didn't spoil her, we were forced to do it because other guests were looking on. We actually got a review several years ago from a guest who gave us a four and said we were actually going to get a 5 but guests asked to sit outside (tables weren't cleaned off or set and we had 18 guests all pretty much coming at the same time) - hubby asked if they could sit inside this morning as nothing was clean and setup outside. So we didn't say no to her, but to another guest and she said we should never say NO to anyone in the hospitality field so we got dinged a star. We'll see how it goes, if we start getting people who arrive late like at a hotel, we'll stop using them again.

 

[Morticia]

And, she arrived 30 minutes later. Hmmmm..

We have friends with a very strict last check in time and since all their bookings are through b.c and it's in their policies they just ring b.c and tell them they haven't turned up and they cancel the booking.
They've had people phone and say they're hours away and when they tell them if they're not there by xpm their booking will be cancelled they miraculously are suddenly much closer and arrived shortly.
.

Thinking about rejoining book ing for midweeks. This was a major concern because we don't do checkins after 9pm. (Unless of course there is a plane delay or accident but if you just decide to not leave home or work late and want to arrive really late, you're not getting in - we don't do self checkins.) My rep said they would absolutely have this highlighted and we can stick to it.
What's actually happening to your friend is that they are deciding to go to dinner and keeping your friend waiting because they're rude. As soon as they hear they will lose their money, then they stick to what they've agreed to. Good for your friend, I'm sick of people who think nothing applies to them.
Yesterday a guest's wife didn't want to come down to breakfast so he came and ate and then asked in front of the other guests if he could take her a plate. What are you gonna do - look like a jerk, so hubby said sure. Guess what, this morning she didn't come down and he actually told us that "you spoiled her yesterday so she wants to do it again today" - we didn't spoil her, we were forced to do it because other guests were looking on. We actually got a review several years ago from a guest who gave us a four and said we were actually going to get a 5 but guests asked to sit outside (tables weren't cleaned off or set and we had 18 guests all pretty much coming at the same time) - hubby asked if they could sit inside this morning as nothing was clean and setup outside. So we didn't say no to her, but to another guest and she said we should never say NO to anyone in the hospitality field so we got dinged a star. We'll see how it goes, if we start getting people who arrive late like at a hotel, we'll stop using them again.
.

We've had that breakfast in the room thing sprung on us a few times.
I let the spouse handle the whole thing. Spouse must wait while a separate breakfast is made. Spouse must tell us what condiments are required. Spouse makes delivery. I hand off the tray and go back to whatever needs doing. It's a couple of extra steps but if it keeps a prima Donna or her male counterpart out of the dining room it's a win.

 

[Morticia]

Good grief, guest, you seriously just insulted the people at the next table and you think it's funny?

 

[TheBeachHouse]

Good grief, guest, you seriously just insulted the people at the next table and you think it's funny?.

what happened?

 

[Jcam]

And, she arrived 30 minutes later. Hmmmm..

We have friends with a very strict last check in time and since all their bookings are through b.c and it's in their policies they just ring b.c and tell them they haven't turned up and they cancel the booking.
They've had people phone and say they're hours away and when they tell them if they're not there by xpm their booking will be cancelled they miraculously are suddenly much closer and arrived shortly.
.

Thinking about rejoining book ing for midweeks. This was a major concern because we don't do checkins after 9pm. (Unless of course there is a plane delay or accident but if you just decide to not leave home or work late and want to arrive really late, you're not getting in - we don't do self checkins.) My rep said they would absolutely have this highlighted and we can stick to it.
What's actually happening to your friend is that they are deciding to go to dinner and keeping your friend waiting because they're rude. As soon as they hear they will lose their money, then they stick to what they've agreed to. Good for your friend, I'm sick of people who think nothing applies to them.
Yesterday a guest's wife didn't want to come down to breakfast so he came and ate and then asked in front of the other guests if he could take her a plate. What are you gonna do - look like a jerk, so hubby said sure. Guess what, this morning she didn't come down and he actually told us that "you spoiled her yesterday so she wants to do it again today" - we didn't spoil her, we were forced to do it because other guests were looking on. We actually got a review several years ago from a guest who gave us a four and said we were actually going to get a 5 but guests asked to sit outside (tables weren't cleaned off or set and we had 18 guests all pretty much coming at the same time) - hubby asked if they could sit inside this morning as nothing was clean and setup outside. So we didn't say no to her, but to another guest and she said we should never say NO to anyone in the hospitality field so we got dinged a star. We'll see how it goes, if we start getting people who arrive late like at a hotel, we'll stop using them again.
.

Also put on Book earlier than you want them in ie 9pm is last then put on there 8pm -
We have our last cut off as 9.30 but found people were pushing it to 10pm when we want to be in bed - changed it to 9pm problem solved.

 

[TheBeachHouse]

And, she arrived 30 minutes later. Hmmmm..

We have friends with a very strict last check in time and since all their bookings are through b.c and it's in their policies they just ring b.c and tell them they haven't turned up and they cancel the booking.
They've had people phone and say they're hours away and when they tell them if they're not there by xpm their booking will be cancelled they miraculously are suddenly much closer and arrived shortly.
.

Thinking about rejoining book ing for midweeks. This was a major concern because we don't do checkins after 9pm. (Unless of course there is a plane delay or accident but if you just decide to not leave home or work late and want to arrive really late, you're not getting in - we don't do self checkins.) My rep said they would absolutely have this highlighted and we can stick to it.
What's actually happening to your friend is that they are deciding to go to dinner and keeping your friend waiting because they're rude. As soon as they hear they will lose their money, then they stick to what they've agreed to. Good for your friend, I'm sick of people who think nothing applies to them.
Yesterday a guest's wife didn't want to come down to breakfast so he came and ate and then asked in front of the other guests if he could take her a plate. What are you gonna do - look like a jerk, so hubby said sure. Guess what, this morning she didn't come down and he actually told us that "you spoiled her yesterday so she wants to do it again today" - we didn't spoil her, we were forced to do it because other guests were looking on. We actually got a review several years ago from a guest who gave us a four and said we were actually going to get a 5 but guests asked to sit outside (tables weren't cleaned off or set and we had 18 guests all pretty much coming at the same time) - hubby asked if they could sit inside this morning as nothing was clean and setup outside. So we didn't say no to her, but to another guest and she said we should never say NO to anyone in the hospitality field so we got dinged a star. We'll see how it goes, if we start getting people who arrive late like at a hotel, we'll stop using them again.
.

Also put on Book earlier than you want them in ie 9pm is last then put on there 8pm -
We have our last cut off as 9.30 but found people were pushing it to 10pm when we want to be in bed - changed it to 9pm problem solved.
.

Have had people call knowing they would be late. No issue. It's the ones that don't have the courtesy to check in that kill the day.

 

[Skamokawa]

And, she arrived 30 minutes later. Hmmmm..

We have friends with a very strict last check in time and since all their bookings are through b.c and it's in their policies they just ring b.c and tell them they haven't turned up and they cancel the booking.
They've had people phone and say they're hours away and when they tell them if they're not there by xpm their booking will be cancelled they miraculously are suddenly much closer and arrived shortly.
.

Thinking about rejoining book ing for midweeks. This was a major concern because we don't do checkins after 9pm. (Unless of course there is a plane delay or accident but if you just decide to not leave home or work late and want to arrive really late, you're not getting in - we don't do self checkins.) My rep said they would absolutely have this highlighted and we can stick to it.
What's actually happening to your friend is that they are deciding to go to dinner and keeping your friend waiting because they're rude. As soon as they hear they will lose their money, then they stick to what they've agreed to. Good for your friend, I'm sick of people who think nothing applies to them.
Yesterday a guest's wife didn't want to come down to breakfast so he came and ate and then asked in front of the other guests if he could take her a plate. What are you gonna do - look like a jerk, so hubby said sure. Guess what, this morning she didn't come down and he actually told us that "you spoiled her yesterday so she wants to do it again today" - we didn't spoil her, we were forced to do it because other guests were looking on. We actually got a review several years ago from a guest who gave us a four and said we were actually going to get a 5 but guests asked to sit outside (tables weren't cleaned off or set and we had 18 guests all pretty much coming at the same time) - hubby asked if they could sit inside this morning as nothing was clean and setup outside. So we didn't say no to her, but to another guest and she said we should never say NO to anyone in the hospitality field so we got dinged a star. We'll see how it goes, if we start getting people who arrive late like at a hotel, we'll stop using them again.
.

We've had that breakfast in the room thing sprung on us a few times.
I let the spouse handle the whole thing. Spouse must wait while a separate breakfast is made. Spouse must tell us what condiments are required. Spouse makes delivery. I hand off the tray and go back to whatever needs doing. It's a couple of extra steps but if it keeps a prima Donna or her male counterpart out of the dining room it's a win.
.

Next year I plan to add a breakfast in your room option, really easier for me as no waiting, pouring more coffee etc... Just deliver and pick up. It is up stairs, but so far (knock on wood) not a problem.

 

[BananaE29]

I received an online booking last night at 8:30 - no phone call, just the reservation request. My website allows same day bookings, but the OTAs do not, so they don't receive a confirmation. I had been in bed for two hours with a migraine and there was no way I was getting out of bed for these people whose address indicated they were coming from four hours away (I don't know if they were already in town, or just leaving home - didn't matter). I called from my cell phone (which no one ever answers because it's still my WA number) and left a message that we were not accepting guests due to a medical issue. Gave the name of a neighboring B&B and got back in bed.

I understand people are on vacation, and they shouldn't have to consider their check in time for a lodging accommodation. But for a B&B - you just gotta have some sense, people! The money is just not always worth it.

 

[Silverspoon]

And, she arrived 30 minutes later. Hmmmm..

We have friends with a very strict last check in time and since all their bookings are through b.c and it's in their policies they just ring b.c and tell them they haven't turned up and they cancel the booking.
They've had people phone and say they're hours away and when they tell them if they're not there by xpm their booking will be cancelled they miraculously are suddenly much closer and arrived shortly.
.

Thinking about rejoining book ing for midweeks. This was a major concern because we don't do checkins after 9pm. (Unless of course there is a plane delay or accident but if you just decide to not leave home or work late and want to arrive really late, you're not getting in - we don't do self checkins.) My rep said they would absolutely have this highlighted and we can stick to it.
What's actually happening to your friend is that they are deciding to go to dinner and keeping your friend waiting because they're rude. As soon as they hear they will lose their money, then they stick to what they've agreed to. Good for your friend, I'm sick of people who think nothing applies to them.
Yesterday a guest's wife didn't want to come down to breakfast so he came and ate and then asked in front of the other guests if he could take her a plate. What are you gonna do - look like a jerk, so hubby said sure. Guess what, this morning she didn't come down and he actually told us that "you spoiled her yesterday so she wants to do it again today" - we didn't spoil her, we were forced to do it because other guests were looking on. We actually got a review several years ago from a guest who gave us a four and said we were actually going to get a 5 but guests asked to sit outside (tables weren't cleaned off or set and we had 18 guests all pretty much coming at the same time) - hubby asked if they could sit inside this morning as nothing was clean and setup outside. So we didn't say no to her, but to another guest and she said we should never say NO to anyone in the hospitality field so we got dinged a star. We'll see how it goes, if we start getting people who arrive late like at a hotel, we'll stop using them again.
.

We've had that breakfast in the room thing sprung on us a few times.
I let the spouse handle the whole thing. Spouse must wait while a separate breakfast is made. Spouse must tell us what condiments are required. Spouse makes delivery. I hand off the tray and go back to whatever needs doing. It's a couple of extra steps but if it keeps a prima Donna or her male counterpart out of the dining room it's a win.
.

Next year I plan to add a breakfast in your room option, really easier for me as no waiting, pouring more coffee etc... Just deliver and pick up. It is up stairs, but so far (knock on wood) not a problem.
.

We have a breakfast in your room option...for a $25 fee. Once we added the fee, the requests to bring food to the room ended. When we get honeymooners in the cottage who want to have breakfast in bed they don't blink at the $25 fee. And when we don't have anyone in the house, just guests in the cottage, we give a complimentary up-grade by delivering breakfast to the cottage. It lets me stay in my PJs and the guests feel really special! Win-Win