Hello everyone,
Two things... what is your check in procedure when your guests arrive? I don’t have an official reception area. Also have a rules book I give everyone when they arrive. It says to turn off fans, lights and ac’s when leaving room and/or house. I have these guests that turn on all the lights in the room. Two side tables lamps and overhead light every night and leave on when they leave to go dinner, last night they were gone about 5 hours. When they go out on deck same thing, all fans and lights even though this is our winter and it’s very cool in the evenings. I have a hamper for them to put their clothes in yet they drop their clothes and undergarments on the floor (went in to clean room and didn’t know what to do) leave them, pick them up
how should I handle?.
When guests arrive, I try to greet them on the porch and ask if they need help with their luggage (gratefully, most say no). I then take them up to their room showing them where the thermostat is for their heating or pointing out where the remote is for the A/C, pointing out the basket of fruit & snacks on the dresser, location of TV remote, and the bathroom, where the light switches are. I also show the robes in the closet and hairdryer. Tell them where the bottles of water are found and that the books and magazines are there to be "stolen" - no limit on what they take. I ask them to let me know, before they turn in, what time they want breakfast in the morning. Once any questions have been answered, I leave. I am downstairs if they need anything. The only sign in the house is on the mantle in the best room and only to explain that any money in the gumball machine goes to the Lord's Pantry Food Bank.
I am sorry, but a Rules Book would turn me off. The lights left on could be a "get back at" for the "rules". Yes, guests do leave lights on. That is the cost of doing business. (You asked.)
Try not giving out a rules book and see what happens. How do you know they leave everything on when they go out to dinner? Room fluffs are after breakfast while they are out for the day. THEN turn off the lights except for one so they do not come back to a dark room.
My guests seem to leave the bathroom lights and fan on - so as soon as they leave I go up to check and, since I have a lot of one-nights, strip the room. Multi-nights, I do not go into the room (I have guests who do not leave wet towels on beds - have only found that once in 22 years and it was a retaliation) unless they request maid service (I ask if they need maid service). Adding: If clothes are on the floor, you leave them on the floor. If they are on the bed, you do not make the bed. NEVER touch guest stuff unless it is a hazard to you, your property, or them (as in on a heater (fire) or hanging on your wood furniture (do not want furniture ruined).
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