Jcam,
insurance shminsurance. It's my kitchen for heaven's sake! Do you let strangers cook in your kitchen?????Jcam,
Thank you for your feedback. Kitchen is just an open area and no lock on the door. Lol Jacam that’s exactly what I said and they developed an attitude soon after and said they would be finding somewhere else to stay.
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how should I handle?
When guests arrive, I try to greet them on the porch and ask if they need help with their luggage (gratefully, most say no). I then take them up to their room showing them where the thermostat is for their heating or pointing out where the remote is for the A/C, pointing out the basket of fruit & snacks on the dresser, location of TV remote, and the bathroom, where the light switches are. I also show the robes in the closet and hairdryer. Tell them where the bottles of water are found and that the books and magazines are there to be "stolen" - no limit on what they take. I ask them to let me know, before they turn in, what time they want breakfast in the morning. Once any questions have been answered, I leave. I am downstairs if they need anything. The only sign in the house is on the mantle in the best room and only to explain that any money in the gumball machine goes to the Lord's Pantry Food Bank.Hello everyone,
Two things... what is your check in procedure when your guests arrive? I don’t have an official reception area. Also have a rules book I give everyone when they arrive. It says to turn off fans, lights and ac’s when leaving room and/or house. I have these guests that turn on all the lights in the room. Two side tables lamps and overhead light every night and leave on when they leave to go dinner, last night they were gone about 5 hours. When they go out on deck same thing, all fans and lights even though this is our winter and it’s very cool in the evenings. I have a hamper for them to put their clothes in yet they drop their clothes and undergarments on the floor (went in to clean room and didn’t know what to do) leave them, pick them up
Check in - greet guests at door, have them sign their registration form and pay. Show guest around house to room.Hello everyone,
Two things... what is your check in procedure when your guests arrive? I don’t have an official reception area. Also have a rules book I give everyone when they arrive. It says to turn off fans, lights and ac’s when leaving room and/or house. I have these guests that turn on all the lights in the room. Two side tables lamps and overhead light every night and leave on when they leave to go dinner, last night they were gone about 5 hours. When they go out on deck same thing, all fans and lights even though this is our winter and it’s very cool in the evenings. I have a hamper for them to put their clothes in yet they drop their clothes and undergarments on the floor (went in to clean room and didn’t know what to do) leave them, pick them up
I wouldn't read a 'rules book' in a hotel. I do have a 'welcome' page in our in-room info books. (Books have info on restaurants, things to do and some history on the house along with the welcome page.)Hello everyone,
Two things... what is your check in procedure when your guests arrive? I don’t have an official reception area. Also have a rules book I give everyone when they arrive. It says to turn off fans, lights and ac’s when leaving room and/or house. I have these guests that turn on all the lights in the room. Two side tables lamps and overhead light every night and leave on when they leave to go dinner, last night they were gone about 5 hours. When they go out on deck same thing, all fans and lights even though this is our winter and it’s very cool in the evenings. I have a hamper for them to put their clothes in yet they drop their clothes and undergarments on the floor (went in to clean room and didn’t know what to do) leave them, pick them up
Yes yes meant welcome book which has same info you mentioned plus the turn ac off, WiFi info, gate code, things to do, restaurants and how to contact me etcI wouldn't read a 'rules book' in a hotel. I do have a 'welcome' page in our in-room info books. (Books have info on restaurants, things to do and some history on the house along with the welcome page.)Hello everyone,
Two things... what is your check in procedure when your guests arrive? I don’t have an official reception area. Also have a rules book I give everyone when they arrive. It says to turn off fans, lights and ac’s when leaving room and/or house. I have these guests that turn on all the lights in the room. Two side tables lamps and overhead light every night and leave on when they leave to go dinner, last night they were gone about 5 hours. When they go out on deck same thing, all fans and lights even though this is our winter and it’s very cool in the evenings. I have a hamper for them to put their clothes in yet they drop their clothes and undergarments on the floor (went in to clean room and didn’t know what to do) leave them, pick them up
The page has breakfast info, common areas info, Wi-Fi info, check out time, and emergency phone numbers.
I do have a few 'rules' among the info paragraphs.
Please do not feed the koi fish or toss rocks into the pond.
If you bring in take out food, please feel free to enjoy it in any of our indoor or outdoor dining areas.
I have a paragraph titled: House Rules:
No smoking, no candles, no open flame of any kind by order of the Fire Marshal.
Smoking is permitted only at the picnic table on the driveway side of the building.
Please respect our other guests and neighbors. Quiet hours are between 10 PM and 7 AM.
Please do not feed the fish or cat. The cat is only kidding when she tells you we don't feed her.
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No one is going to read your rule book, no one cares enough. And eventually, you will end up with someone posting a bad review because you have ALL THOSE RULES. So, you need to make most of it simple or automatic. For example, Zwave or Zigbee on one switch or with a movement detector.Hello everyone,
Two things... what is your check in procedure when your guests arrive? I don’t have an official reception area. Also have a rules book I give everyone when they arrive. It says to turn off fans, lights and ac’s when leaving room and/or house. I have these guests that turn on all the lights in the room. Two side tables lamps and overhead light every night and leave on when they leave to go dinner, last night they were gone about 5 hours. When they go out on deck same thing, all fans and lights even though this is our winter and it’s very cool in the evenings. I have a hamper for them to put their clothes in yet they drop their clothes and undergarments on the floor (went in to clean room and didn’t know what to do) leave them, pick them up
I know I said rules but I corrected myself it’s more of a welcome book with rules interspersed and all places have rules. Ok I didn’t know you weren’t to move clothes, so if theirs are clothes on floor and bed, you’re saying don’t clean the room?No one is going to read your rule book, no one cares enough. And eventually, you will end up with someone posting a bad review because you have ALL THOSE RULES. So, you need to make most of it simple or automatic. For example, Zwave or Zigbee on one switch or with a movement detector.Hello everyone,
Two things... what is your check in procedure when your guests arrive? I don’t have an official reception area. Also have a rules book I give everyone when they arrive. It says to turn off fans, lights and ac’s when leaving room and/or house. I have these guests that turn on all the lights in the room. Two side tables lamps and overhead light every night and leave on when they leave to go dinner, last night they were gone about 5 hours. When they go out on deck same thing, all fans and lights even though this is our winter and it’s very cool in the evenings. I have a hamper for them to put their clothes in yet they drop their clothes and undergarments on the floor (went in to clean room and didn’t know what to do) leave them, pick them up
You need to minimize the things you need to tell them and limit to helpful rather than rules. And eventually you will run into the lady who thinks that AC needs to be set at 10c because of her menopause.
Leave the clothing where they leave it, unless it presents a hazard for the housekeeping.
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I know I said rules but I corrected myself it’s more of a welcome book with rules interspersed and all places have rules. Ok I didn’t know you weren’t to move clothes, so if theirs are clothes on floor and bed, you’re saying don’t clean the room?No one is going to read your rule book, no one cares enough. And eventually, you will end up with someone posting a bad review because you have ALL THOSE RULES. So, you need to make most of it simple or automatic. For example, Zwave or Zigbee on one switch or with a movement detector.Hello everyone,
Two things... what is your check in procedure when your guests arrive? I don’t have an official reception area. Also have a rules book I give everyone when they arrive. It says to turn off fans, lights and ac’s when leaving room and/or house. I have these guests that turn on all the lights in the room. Two side tables lamps and overhead light every night and leave on when they leave to go dinner, last night they were gone about 5 hours. When they go out on deck same thing, all fans and lights even though this is our winter and it’s very cool in the evenings. I have a hamper for them to put their clothes in yet they drop their clothes and undergarments on the floor (went in to clean room and didn’t know what to do) leave them, pick them up
You need to minimize the things you need to tell them and limit to helpful rather than rules. And eventually you will run into the lady who thinks that AC needs to be set at 10c because of her menopause.
Leave the clothing where they leave it, unless it presents a hazard for the housekeeping.
.
Question::how often do you change linens and towels?
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If guests pile their stuff on the bed or throw everything on the floor, we'll do what we can - clean the bathroom, empty the trash. If it's a matter of moving a pair of pajamas to make the bed, I'll do that. And then put them right back in the bed. If wet soda cans are on my furniture I'll move them, same thing with wet clothes on the furniture. I will protect my investment.Hiddengembnb said:I know I said rules but I corrected myself it’s more of a welcome book with rules interspersed and all places have rules. Ok I didn’t know you weren’t to move clothes, so if theirs are clothes on floor and bed, you’re saying don’t clean the room?
Question::how often do you change linens and towels?
Generic is spot on, rules, even interspersed rules are asking for problems. Make them helpful suggestions where ever possible.No one is going to read your rule book, no one cares enough. And eventually, you will end up with someone posting a bad review because you have ALL THOSE RULES. So, you need to make most of it simple or automatic. For example, Zwave or Zigbee on one switch or with a movement detector.Hello everyone,
Two things... what is your check in procedure when your guests arrive? I don’t have an official reception area. Also have a rules book I give everyone when they arrive. It says to turn off fans, lights and ac’s when leaving room and/or house. I have these guests that turn on all the lights in the room. Two side tables lamps and overhead light every night and leave on when they leave to go dinner, last night they were gone about 5 hours. When they go out on deck same thing, all fans and lights even though this is our winter and it’s very cool in the evenings. I have a hamper for them to put their clothes in yet they drop their clothes and undergarments on the floor (went in to clean room and didn’t know what to do) leave them, pick them up
You need to minimize the things you need to tell them and limit to helpful rather than rules. And eventually you will run into the lady who thinks that AC needs to be set at 10c because of her menopause.
Leave the clothing where they leave it, unless it presents a hazard for the housekeeping.
.
Thank you for your commentWhen guests arrive, I try to greet them on the porch and ask if they need help with their luggage (gratefully, most say no). I then take them up to their room showing them where the thermostat is for their heating or pointing out where the remote is for the A/C, pointing out the basket of fruit & snacks on the dresser, location of TV remote, and the bathroom, where the light switches are. I also show the robes in the closet and hairdryer. Tell them where the bottles of water are found and that the books and magazines are there to be "stolen" - no limit on what they take. I ask them to let me know, before they turn in, what time they want breakfast in the morning. Once any questions have been answered, I leave. I am downstairs if they need anything. The only sign in the house is on the mantle in the best room and only to explain that any money in the gumball machine goes to the Lord's Pantry Food Bank.Hello everyone,
Two things... what is your check in procedure when your guests arrive? I don’t have an official reception area. Also have a rules book I give everyone when they arrive. It says to turn off fans, lights and ac’s when leaving room and/or house. I have these guests that turn on all the lights in the room. Two side tables lamps and overhead light every night and leave on when they leave to go dinner, last night they were gone about 5 hours. When they go out on deck same thing, all fans and lights even though this is our winter and it’s very cool in the evenings. I have a hamper for them to put their clothes in yet they drop their clothes and undergarments on the floor (went in to clean room and didn’t know what to do) leave them, pick them up
I am sorry, but a Rules Book would turn me off. The lights left on could be a "get back at" for the "rules". Yes, guests do leave lights on. That is the cost of doing business. (You asked.)
Try not giving out a rules book and see what happens. How do you know they leave everything on when they go out to dinner? Room fluffs are after breakfast while they are out for the day. THEN turn off the lights except for one so they do not come back to a dark room.
My guests seem to leave the bathroom lights and fan on - so as soon as they leave I go up to check and, since I have a lot of one-nights, strip the room. Multi-nights, I do not go into the room (I have guests who do not leave wet towels on beds - have only found that once in 22 years and it was a retaliation) unless they request maid service (I ask if they need maid service). Adding: If clothes are on the floor, you leave them on the floor. If they are on the bed, you do not make the bed. NEVER touch guest stuff unless it is a hazard to you, your property, or them (as in on a heater (fire) or hanging on your wood furniture (do not want furniture ruined).
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Welcome Book >>> good information for those who choose to read, but not all will do soI know I said rules but I corrected myself it’s more of a welcome book with rules interspersed and all places have rules. Ok I didn’t know you weren’t to move clothes, so if theirs are clothes on floor and bed, you’re saying don’t clean the room?No one is going to read your rule book, no one cares enough. And eventually, you will end up with someone posting a bad review because you have ALL THOSE RULES. So, you need to make most of it simple or automatic. For example, Zwave or Zigbee on one switch or with a movement detector.Hello everyone,
Two things... what is your check in procedure when your guests arrive? I don’t have an official reception area. Also have a rules book I give everyone when they arrive. It says to turn off fans, lights and ac’s when leaving room and/or house. I have these guests that turn on all the lights in the room. Two side tables lamps and overhead light every night and leave on when they leave to go dinner, last night they were gone about 5 hours. When they go out on deck same thing, all fans and lights even though this is our winter and it’s very cool in the evenings. I have a hamper for them to put their clothes in yet they drop their clothes and undergarments on the floor (went in to clean room and didn’t know what to do) leave them, pick them up
You need to minimize the things you need to tell them and limit to helpful rather than rules. And eventually you will run into the lady who thinks that AC needs to be set at 10c because of her menopause.
Leave the clothing where they leave it, unless it presents a hazard for the housekeeping.
.
Question::how often do you change linens and towels?
.
Change the bed for people staying more than 4 days.I know I said rules but I corrected myself it’s more of a welcome book with rules interspersed and all places have rules. Ok I didn’t know you weren’t to move clothes, so if theirs are clothes on floor and bed, you’re saying don’t clean the room?No one is going to read your rule book, no one cares enough. And eventually, you will end up with someone posting a bad review because you have ALL THOSE RULES. So, you need to make most of it simple or automatic. For example, Zwave or Zigbee on one switch or with a movement detector.Hello everyone,
Two things... what is your check in procedure when your guests arrive? I don’t have an official reception area. Also have a rules book I give everyone when they arrive. It says to turn off fans, lights and ac’s when leaving room and/or house. I have these guests that turn on all the lights in the room. Two side tables lamps and overhead light every night and leave on when they leave to go dinner, last night they were gone about 5 hours. When they go out on deck same thing, all fans and lights even though this is our winter and it’s very cool in the evenings. I have a hamper for them to put their clothes in yet they drop their clothes and undergarments on the floor (went in to clean room and didn’t know what to do) leave them, pick them up
You need to minimize the things you need to tell them and limit to helpful rather than rules. And eventually you will run into the lady who thinks that AC needs to be set at 10c because of her menopause.
Leave the clothing where they leave it, unless it presents a hazard for the housekeeping.
.
Question::how often do you change linens and towels?
.
Hello thanks for the comment. I like the idea of asking their preference in servicing the room.Welcome Book >>> good information for those who choose to read, but not all will do soI know I said rules but I corrected myself it’s more of a welcome book with rules interspersed and all places have rules. Ok I didn’t know you weren’t to move clothes, so if theirs are clothes on floor and bed, you’re saying don’t clean the room?No one is going to read your rule book, no one cares enough. And eventually, you will end up with someone posting a bad review because you have ALL THOSE RULES. So, you need to make most of it simple or automatic. For example, Zwave or Zigbee on one switch or with a movement detector.Hello everyone,
Two things... what is your check in procedure when your guests arrive? I don’t have an official reception area. Also have a rules book I give everyone when they arrive. It says to turn off fans, lights and ac’s when leaving room and/or house. I have these guests that turn on all the lights in the room. Two side tables lamps and overhead light every night and leave on when they leave to go dinner, last night they were gone about 5 hours. When they go out on deck same thing, all fans and lights even though this is our winter and it’s very cool in the evenings. I have a hamper for them to put their clothes in yet they drop their clothes and undergarments on the floor (went in to clean room and didn’t know what to do) leave them, pick them up
You need to minimize the things you need to tell them and limit to helpful rather than rules. And eventually you will run into the lady who thinks that AC needs to be set at 10c because of her menopause.
Leave the clothing where they leave it, unless it presents a hazard for the housekeeping.
.
Question::how often do you change linens and towels?
.
Clothes on floor/bed >>> I take the position that I'm the motel maid, not a guest's personal maid, I will straighten the guest room, but don't handle personal electronics or risk breaking my neck climbing over junk in the floor.
Towels/linens >>> The nature of our business is that many/most guests stay only two or three nights, I ask if they prefer us to service the room or if they prefer to ask for specific services as needed.
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we have door hangers- (1) red no service today - ie emaphasis on today too many people put do not disturb on while having breakfast when actually it would be handy to do the room and then change it later when the housekeeper has gone past. (2) pink "quick spritz" with list of what you get (trash can emptied, toiletries refilled, tea and coffee tray filled up and toilet roll) and (3) green - full service - means you save a lot of time cleaning for people who don't want it anywayHello thanks for the comment. I like the idea of asking their preference in servicing the room.Welcome Book >>> good information for those who choose to read, but not all will do soI know I said rules but I corrected myself it’s more of a welcome book with rules interspersed and all places have rules. Ok I didn’t know you weren’t to move clothes, so if theirs are clothes on floor and bed, you’re saying don’t clean the room?No one is going to read your rule book, no one cares enough. And eventually, you will end up with someone posting a bad review because you have ALL THOSE RULES. So, you need to make most of it simple or automatic. For example, Zwave or Zigbee on one switch or with a movement detector.Hello everyone,
Two things... what is your check in procedure when your guests arrive? I don’t have an official reception area. Also have a rules book I give everyone when they arrive. It says to turn off fans, lights and ac’s when leaving room and/or house. I have these guests that turn on all the lights in the room. Two side tables lamps and overhead light every night and leave on when they leave to go dinner, last night they were gone about 5 hours. When they go out on deck same thing, all fans and lights even though this is our winter and it’s very cool in the evenings. I have a hamper for them to put their clothes in yet they drop their clothes and undergarments on the floor (went in to clean room and didn’t know what to do) leave them, pick them up
You need to minimize the things you need to tell them and limit to helpful rather than rules. And eventually you will run into the lady who thinks that AC needs to be set at 10c because of her menopause.
Leave the clothing where they leave it, unless it presents a hazard for the housekeeping.
.
Question::how often do you change linens and towels?
.
Clothes on floor/bed >>> I take the position that I'm the motel maid, not a guest's personal maid, I will straighten the guest room, but don't handle personal electronics or risk breaking my neck climbing over junk in the floor.
Towels/linens >>> The nature of our business is that many/most guests stay only two or three nights, I ask if they prefer us to service the room or if they prefer to ask for specific services as needed.
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Hello thanks for the comment. I like the idea of asking their preference in servicing the room.Welcome Book >>> good information for those who choose to read, but not all will do soI know I said rules but I corrected myself it’s more of a welcome book with rules interspersed and all places have rules. Ok I didn’t know you weren’t to move clothes, so if theirs are clothes on floor and bed, you’re saying don’t clean the room?No one is going to read your rule book, no one cares enough. And eventually, you will end up with someone posting a bad review because you have ALL THOSE RULES. So, you need to make most of it simple or automatic. For example, Zwave or Zigbee on one switch or with a movement detector.Hello everyone,
Two things... what is your check in procedure when your guests arrive? I don’t have an official reception area. Also have a rules book I give everyone when they arrive. It says to turn off fans, lights and ac’s when leaving room and/or house. I have these guests that turn on all the lights in the room. Two side tables lamps and overhead light every night and leave on when they leave to go dinner, last night they were gone about 5 hours. When they go out on deck same thing, all fans and lights even though this is our winter and it’s very cool in the evenings. I have a hamper for them to put their clothes in yet they drop their clothes and undergarments on the floor (went in to clean room and didn’t know what to do) leave them, pick them up
You need to minimize the things you need to tell them and limit to helpful rather than rules. And eventually you will run into the lady who thinks that AC needs to be set at 10c because of her menopause.
Leave the clothing where they leave it, unless it presents a hazard for the housekeeping.
.
Question::how often do you change linens and towels?
.
Clothes on floor/bed >>> I take the position that I'm the motel maid, not a guest's personal maid, I will straighten the guest room, but don't handle personal electronics or risk breaking my neck climbing over junk in the floor.
Towels/linens >>> The nature of our business is that many/most guests stay only two or three nights, I ask if they prefer us to service the room or if they prefer to ask for specific services as needed.
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Most people will say don't bother because either they think they're putting you out or because of perp pressure if everyone else says no.Hiddengembnb said:
