It's finally over! We received payment today in the mail from the DP along with a letter stating that we didn't have to worry about any further public reviews from them. Of course, she had to get the last dig in, but it's alright, it's now over.
We've learned a lot over this incident. I sincerely doubt that we'll ever be faced with this type of situation again, especially since we've changed how we do phone reservations. I never want to go through this again, but I'm glad we did it this one time with these specific people.
THE END.