"We're checking in tomorrow and I want to let you know..."

[ChrisandShelley]

I could do this on my old res software (ResNexus) but not my current one (ThinkReservations).
I think after 5 years I only had 6 names on it. Four of them were destructive. Two just were the kind of people who were always miserable and made me miserable during their stay..

We have that ability on Rezstream. We've done it maybe 3 times. One of the main ones was a repeat couple who complained about everything. There were exactly as Phineas Swann describes their guest, just miserable and determined to be miserable. She wouldn't come to breakfast and he always had something bad to say about it. He would sit at the table, not talk to anyone (even if they talked to him), and then take her breakfast to their room. No rebook, we're done with them.