Thank you for all your suggestions. They made a replacement reservation through air but were confused about whether or not it's a b&b ... the owner referred to it as a b&b but there is no sign outside. A b&b wanabee? I have a feeling the place they stayed is a vacation home that the owners rent out rooms in when they are not using it (shared kitchen) private bath.
They had a nice time with their friends, but they were definitely not on the water as shown in the ad pictures! and not on the water as was the the original destination. I think the ad says 'near' beach in tiny print, even though pictures of ocean outside the windows are shown. They were just glad to have a place to stay but were asking where the water view pictures were taken ... maybe from the roof.
She (my daughter in law) filed a complaint with their credit card company about the first place. I'm sure they'll be posting on TA at some point..