Most of this is how things are run here. Exceptions being the winery thing, we don't have those here and I won't, as a young woman, pick up any inebriated guests at the dock after a night on the mainland. We have 7 rooms in the main house and then 4 more seasonsl rooms in the back house so knowing a guest's name who has never been here beofre would be a stretch. All your overweight, middle-aged Americans look pretty much the same until you 've had a chance to talk to ehm and sort ot their personalities. A ggod guess can be mad eon europeans bu their shoes and their general attitude before they even open their mouths. There are couples here from Colorado and Indiana tonight. No way to tell who is who before they tell me. Arrival is by boat so they all tend to show up at one time or the other, not spread out.Piperman, there are alot of "incorrect thinking people" here on this forum.
I am posting below a list of things we have learned and incorporated into our business.
We have learned that:
- Sending out a "guest information" letter on nice letterhead is a very comfortable feeling for the guests and very classy.
- Egyptian cotton sheets are always talked about (800-1000 tc.)
- A big, hearty breakfast is the MAIN thing that is always the last thing the guests say to us -- "we loved the breakfast"
- Placing 3-5 chocolates in a dish in each room is sufficient. Otherwise, they will eat or take the whole dish of chocolates
- Placing a big basket of towels in each room stamps out the question of "we ran out of towels?".
- The guests do not read signs. Especially the younger crowd. They are here to have a great time and to hell with the signs. So when they arrive, you have to reiterate.
- Being greeted at the door by their first names (you know who is coming by your reservation program). And if there are two or three couples arriving at the same time, you just use your common sense.
- Having keys to their bedroom
- Knowing that they are not to drive if they go to the wineries (most people come out here to go to the wineries) They call us if they are inebriated.
And thats all I can think of for now. But this has been an awesome experience, meeting some of the best and nicest people in the world, some of whom I have an uncanny connection to..
Our linens our inported by my aunt. She travels a lot and brings these things back with her or sends them ahead when she travels. She sent back a casr load of Balmoral lace one time and now I'm expecting some beautiful Provencal linens,not that they go with the inn she just likes to shop. Sometime I will post pictures. She has never had a website most of the guests are simply repeats or word of mouth. That's something I'll change if ai stick around.