JunieBJones (JBJ)
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I think innkeepers should make furnishing and decoration decisions assuming guests are going to abuse them. You say that you expect guests to use the beautiful sofa as luggage stowage, but at the same time you won't tolerate it and think a sign would be appropriate or might do the trick in preventing them from using it.
My immediate thought is don't put a sign on or near the sofa. One of the biggest complaints of B&B guests (especially the newbies) is "too many signs." You don't want someone to walk into a room and see signs about what they cannot/should not do, unless it's 100% completely necessary. I think too often new B&B guests don't feel comfortable in an inn, because the innkeepers have used signs that make them uneasy...yet the B&B image we portray on our web sites is all about comfort and relaxation. The guest arrives and hears or sees a lot of "Do this...don't do this...etc." Even though the signs are for the "other" dummy guests, since the sign is out for all your guests to see, it could feel like you're putting the dunce cap on all of your guests.
Someone in our industry once said, "The vertical surfaces are for the innkeepers, and the horizontal surfaces are for the guests." Maybe Sandy Soule said that? That sums it up nicely. Expect guests to put a glass directly on a piece of wood rather than a coaster. Expect guests to lay on top of the comforter. Expect guests to put their rollerboards on top of the sofa, if there's a sofa in the room.
You seem pretty serious about not tolerating it, and I fear (based on how serious you seem) the reaction you might have towards a guest. What will you do if you go into a room and see a suitcase or other personal belongings on the sofa?.
A suitcase on the sofa would be moved. Simple. And like I tell people "If this were our family home or we have remodeled and renovated originally there would be no way to allow any guests here." Undies and tshirts and magazines can stay on the sofa.jkarennj said:I think innkeepers should make furnishing and decoration decisions assuming guests are going to abuse them. You say that you expect guests to use the beautiful sofa as luggage stowage, but at the same time you won't tolerate it and think a sign would be appropriate or might do the trick in preventing them from using it.
My immediate thought is don't put a sign on or near the sofa. One of the biggest complaints of B&B guests (especially the newbies) is "too many signs." You don't want someone to walk into a room and see signs about what they cannot/should not do, unless it's 100% completely necessary. I think too often new B&B guests don't feel comfortable in an inn, because the innkeepers have used signs that make them uneasy...yet the B&B image we portray on our web sites is all about comfort and relaxation. The guest arrives and hears or sees a lot of "Do this...don't do this...etc." Even though the signs are for the "other" dummy guests, since the sign is out for all your guests to see, it could feel like you're putting the dunce cap on all of your guests.
Someone in our industry once said, "The vertical surfaces are for the innkeepers, and the horizontal surfaces are for the guests." Maybe Sandy Soule said that? That sums it up nicely. Expect guests to put a glass directly on a piece of wood rather than a coaster. Expect guests to lay on top of the comforter. Expect guests to put their rollerboards on top of the sofa, if there's a sofa in the room.
You seem pretty serious about not tolerating it, and I fear (based on how serious you seem) the reaction you might have towards a guest. What will you do if you go into a room and see a suitcase or other personal belongings on the sofa?
I cannot have a B&B from Ikea. I think that would be good sometimes...however.
I have virtually NO SIGNAGE in our B&B, if that helps. Wait! I do have "Please use mugs or coffee cups for hot drinks" since a guest used a plastic cup from the water dispenser for boiling hot water.
I have a check in sheet in a plastic sleeve with tons of info and it is not a list of DO NOTS. I have a few helpful signs like a small Ring Bell for Host" stuck on the doorbell.
I don't have HOLD HANDLE DOWN when flushing or any of the 500 other signs I could use to make everyone feel like a moron. I won't put signs up about "unmentionables" as that turns people off.
I agree about too many little signs. 100%. I have stayed in B&B's with so many little signs stuck all over the place it was ridiculous. Turn off fan when leaving room. Don't leave wet towels on the bed. Turn off lights. Don't forget your room keys. Hold rail when going down stairs. DO not park in front. DO not park in rear. Do not park anywhere!