Patience, Please!!!

[Arks]

Happens constantly. Constantly.

I get a voicemail or text message: I need a room for tonight, 2 people, 1 night.

I reply that I do have a room available, give the rate, and tell them, if you want to book it, I'll need your email address to send a secure online payment link.

A few minutes later the email address arrives by text message.

LESS THAN TWO minutes later another text: I sent my email address but I have not received the payment link.

I reply: give me a few minutes to generate and send the link.

I send the link.

Two minutes later a text arrives: I made payment and got a confirmation number, but I have not received any email from you.

One minute after that, they send a screen capture of the payment confirmation, since I obviously don't believe they paid it [eye roll].

I reply: yes, I've received payment. Please give me a minute to set your door key code so I can send your arrival instructions.

They reply: Oh, OK. Thanks. Sorry to be a pest.

Well they ARE a pest! Goodness. Give me a few minutes to do these things. I'm not a computer...yet.

 

[Generic]

Don't you have the emails automated for this? You are using RK, no? For me, it's all templates...

 

[JimBoone]

Don't you have the emails automated for this? You are using RK, no? For me, it's all templates...

I use the templates; however, I think Arks sets a unique code for each guest, going to have to set that code before sending an email. It would take me a couple of minutes just to walk to the room with the computer as I'm old and slow.

 

[Arks]

Don't you have the emails automated for this? You are using RK, no? For me, it's all templates...

This was a same day reservation. I don't allow same day booking through ResKey because I might not be available to handle it. I process same day requests manually, and if I'm not in the mood, I'm happy to say sorry, no availability.

Yes, I set a unique door key code for each guest so that part is always manual. I let them tell me the code they want, and if they don't, it's the last 4 digits of their phone number.

 

[Generic]

This was a same day reservation. I don't allow same day booking through ResKey because I might not be available to handle it. I process same day requests manually, and if I'm not in the mood, I'm happy to say sorry, no availability.

Yes, I set a unique door key code for each guest so that part is always manual. I let them tell me the code they want, and if they don't, it's the last 4 digits of their phone number.

We always use the last 4 digits, but Reskey can also generate a code. Why don't you tell them to book a future date and then just MOVE the reservation over and use the templates?