notAgrandma
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Question for innkeepers that use individual toiletries in their rooms: Do you restock the toiletries each day?
I didn't used to restock bc I figured most guests travel with their own, and a single shampoo, bar soap, and lotion seem sufficient to me for a 2-day stay. (we have pump hand soap by the sink so the bar soap is meant for showers) However, a guest from the UK complained that I needed to give them another set for day 2. I was surprised bc they were spending a month in the US so I figured they'd have their own!
So now I restock. Sometimes guests don't use the second set & leave them. However, a lot of times guests take the second set as a "gift" I guess. They are nice toiletries. I'm wondering if I should switch back to not restocking in order to save money.
I didn't used to restock bc I figured most guests travel with their own, and a single shampoo, bar soap, and lotion seem sufficient to me for a 2-day stay. (we have pump hand soap by the sink so the bar soap is meant for showers) However, a guest from the UK complained that I needed to give them another set for day 2. I was surprised bc they were spending a month in the US so I figured they'd have their own!
So now I restock. Sometimes guests don't use the second set & leave them. However, a lot of times guests take the second set as a "gift" I guess. They are nice toiletries. I'm wondering if I should switch back to not restocking in order to save money.