Well, since I've now gone a bit undergrond with my identity I can tell you my oddest request:
About 3 years ago, a gentleman called who had stayed here previously on his honeymoon with his second wife. He told me that his wife "Laura" loved this place so much and their time here was very special. He then tells me that "Laura" died in a tragic car accident. She fell asleep while driving. He wanted to know if he could bury her ashes here because that would have ment a lot to her. First I was shocked, and being totally caught off guard I didn't really have time to think, but I figured oh well, there's no harm to it, so I said ok. A few months later my doorbell rings. It turns out they had a memorial service for "Laura" near our location (Laura & Jack lived in a different state) and it was "Jack" who was here to bury the ashes. We discussed the best approach for doing this and we came up with a good location which had a sentimental memory for them. He had a wooden box with her ashes...I gave him a shovel and left him alone. After awhile, "Jack" came back and I spent some time with him walking around our grounds, listening to his stories of their life together. What a sweet man he was. I told him that any time he's back in our area he has an open invitation to come over and visit "Laura".
About 6 months later I received a phone call from a relative of "Jack". I was told that "Jack" was diagnosed with cancer and he had a short time to live. "Jack" had his relative call me to see if it would be ok for his family to bury his ashes here next to "Laura". Of course I said yes. Quite a bit of time passed, but then I got the call from the family and we arranged a time when they could come over, have a memorial near the area (no other guests were here). There were about 25 family members who came from several different states and they buried "Jack" next to "Laura" and said their goodbyes.
Of course this is an extreme case, but it really drives home how we can never really know how we affect people. The environment and connection we make with our guests remains long after they're gone. Even though it freaked me out at first, I am honored that "Jack" and "Laura" felt such a connection here and that we were able to provide their final resting place. Sometimes I think about them when I get snarky and irritated and forget that what we do matters..