There can be several things going on here - guests who pay more expect more, those weekends are a certain type of guest because of a certain event in town, you're doing more than usual and it feels like you're not getting an improved ROI on the experience.
We have certain weekends that bring in a group of people who are not traveling together but are here for the same purpose. They sometimes take a lot out of us and they never tip, ever. Same group, almost the same guests came for 5 years. Yes, they repeated for 5 years, so good for us, they liked it here. But of all the weekends in the summer, those 2 were the ones with the most trash, the least respect for us and the entire town and zero tips.
That particular group is no longer coming and we don't really even get anyone from that cohort any longer. If we do, it's one room so the other guests dampen down the 'group mentality'. I miss the individual guests, and often wonder what they're up to, but I don't miss them as a whole.
Otherwise, overall, it's a certain type of guest that causes the grief - the guest who really wanted to stay at the fancy hotel but waited too long to make the rez; the guest who only gets 2 weeks' vacation and it's raining during their one week here; the guest who waited too long to make a rez anywhere and now is 'stuck' with a B&B instead of getting a nice hotel.
That doesn't always come out on the phone but sometimes it does. I can suggest options they may not have found on their own, but many of them are worried there's 'no place to stay' and they book anyway..
Morticia said:
Otherwise, overall, it's a certain type of guest that causes the grief - the guest who really wanted to stay at the fancy hotel but waited too long to make the rez; the guest who only gets 2 weeks' vacation and it's raining during their one week here; the guest who waited too long to make a rez anywhere and now is 'stuck' with a B&B instead of getting a nice hotel.
That doesn't always come out on the phone but sometimes it does. I can suggest options they may not have found on their own, but many of them are worried there's 'no place to stay' and they book anyway.
And those are the kind of guests that cause me the most heartache. I do take it to heart if what we offer is not what the guest really wanted. It is bad for my mental health and I have learned to send them to other places that I know are better for them. I don't like to see unhappy faces staring at other guests, trying to bring them "to their side" (I think too much)
But occasionally someone slips in and I wish I could make them leave.
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Iris said:
But occasionally someone slips in and I wish I could make them leave.
I am wondering about one that is here now. Two friends traveling together - one is 'hey let's try this' and the other is 'I don't want to do anything unusual.'
Started off with absolutely refuses to eat anything with these ingredients (list here) and then kept adding to it as I did the check-in. (Not allergies, refuses to eat because, well, who knows why.)
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Amazing how much you learn from reading. Also, getting confirmations!
My starting breakfast strategy (food issues) is essentially eliminate triggers and offer 1 alternate:
==> Remove top 10 disliked foods (there are a few lists out there)
==> Remove/Have alternative for top allergens (peanuts, tree nuts, dairy, eggs, wheat, soy, fish, shellfish)
==> Keep calories in mind for the Weight Watcher crowd.
==> Keep health in mind for the naturalists. Keep out most processed foods.
==> Keep green in mind. Organic, if not insane cost. Locally sourced, as possible.
==> Not live far from NY (Jewish/Muslims), not strategy yet for Kosher or Halal. Obviously, sausage/bacon is an issue!
With dairy & egg alternates, I also am helping vegans and lactose intolerant. And Paleo, for dairy.
With GF wheat alternate (corn, etc), I also placate people with gluten and nongluten problems as well as Paleo.
It is my intent to greatly reduce the don't eat/allergic issue and appeal to a broad spectrum with menu planning.
For those who fall outside these strategies, as many say here "Chef's choice."
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Give us a mock up of one of your breakfasts.
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Well, off the top of the head, here is a layout. I have not researched all the substitutes, but have attempted to follow what I said above. The only thing below that is shaky would be almond/coconut milk, as there are still some people with allergies, but not as much as regular milk.
Beverages (all triggers substituted)
Homemade almond milk, kefir drink with berries, berry smoothie, fresh squeezed OJ, herbal tea choice, coffee with various cream choices.
Main Course
Bacon or homemade vegan sausage
Strata (ingredients: margarine, small tomatoes,sliced zucchini, cornbread crubs (below), shredded Swiss cheese substitute, ground flax seed or banana, homemade almond/coconut milk, Italian parsley, basil, fresh chives, garlic salt, black pepper
Homemade Breads (trigger ingredients substituted):
Gluten Free Corn bread, croissants or cider donuts
SAMPLE: Cornbread ingredients: margarine, splenda/sugar mix, dairy free sour cream, homemade coconut/almond milk, ground flax seed or banana, gluten free flour blend, yellow cornmeal, gluten-free baking powder, salt
Also offering:
fresh fruit, homemade jams, etc.
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