Morticia
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- May 22, 2008
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Are you sorry that you bought a B & B? We love restoring and fixing things and we know about that kind of work. And we know how hard it can be to relax when things need to be done.There is no "out" going in.
Most Innkeepers also do not "BAIL" I actually thought that was a poor term to use, as we slave away day after day after day. We miss weddings, births, our kids band concerts and games AND FUNERALS, fyi. Sheesh I have been working all morning from the crack of dawn today AND my stomach hurts and I don;t feel well, I can't call in sick. Guests are getting ready to head out for the day....
Isn't the plan to get business? Don't you want people there all the time? And when there is an off season or a few days of no guests, isn't there time to do some relaxing then?
And between when they head out for the day and when they come back or before new guests arrive, there must be time to do some breath-catching.
You don't make it sound like much fun. We do want it to be fun.
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Technically, today was a day off for me. No one was here last night. But, someone is here tonight.eyevea said:Are you sorry that you bought a B & B? We love restoring and fixing things and we know about that kind of work. And we know how hard it can be to relax when things need to be done.
Isn't the plan to get business? Don't you want people there all the time? And when there is an off season or a few days of no guests, isn't there time to do some relaxing then?
And between when they head out for the day and when they come back or before new guests arrive, there must be time to do some breath-catching.
You don't make it sound like much fun. We do want it to be fun.
I'm just getting back here after spending 4 hours with a photgrapher. So, how did my day stack up? First off we had to block off yesterday so we had no guests so I didn't have to make breakfast and clean rooms before the photog got here. But, I did need to finish laundry from the day before, I didn't. The doorbell rang 5 times before I could leave to get my haircut. The phone rang, mostly telemarketers, also before I could get out. Photog ran a little late, so I had time to weed the garden where she would be taking pix, wash the lawn furniture so it would be clean, make lemonade for the pix and grab a bagel.
Then she got here and we spent the next 4 hours taking pix. I didn't take the phone outside for those shots so I missed 3 calls while we took pix of the gardens. They all had to be called back.
All the while hoping the guests for tonight wouldn't be on time. I'm hoping they'll be late. So, I just got their cookies done and one room has arrived. And, the other just called to say they'll be late. A lot later than I wanted.
Now, when I get these new photos, I need to have new brochures made which means a couple of hours with the printer. I'm also redesigning our entire 80 page website from scratch.
In between we're keeping the maintenance up on a 110 year old building, greeting guests, making their breakfast, cleaning up after them, checking in the new guests, doing laundry (have I mentioned laundry?), grocery shopping, keeping our tax records up to date so we pay our bills on time, calling my mom, calling my kids, trying to have some personal time, keeping the grounds up, planning new marketing & sales campaigns, meeting with other innkeepers, helping out at the library, meeting up with friends to stay sane.
No, it isn't anything more than anyone else does in day. But you're doing it with complete strangers with their odd quirks and eccentricites IN YOUR HOME! They can't or won't read the materials you have provided so they ring the bell at 10 PM to ask how to get the A/C to work. (Now you need to put on a robe or get dressed and try to help them while you're half asleep and they're wide awake.) They need ice and forget where you said to find it. They lock themselves out of their rooms THREE times. They ring the outside bell to get in because they don't want to remember the code you told them for the door and they don't want to find the keys you gave them.
You're serving 20 guests breakfast and 6 of them can't eat whatever you're making, no matter WHAT you're making. Will they tell you in advance? No. They'll tell you as you serve it to the other guests. Now all you want to do is dump it on their heads. Or, you'll make a lovely breakfast and no one will come to eat it. Or they'll come after breakfast is done and expect that's noo big deal. After all, you don't have anything else to do, right?
If you're going to have 10 rooms and you're paying for the property outright you can take as much time off as you want. Only want to clean 3 rooms? Then you only have to book 3 rooms. But, a lot of us have mortgages to pay and that means taking any and all comers, whenever and whatever else is going on. Dog just died? Get over it. Guests are at the door. Some innkeepers here have had to attend a PARENT'S funeral and then make breakfast for a full house the next day. No time off for family emergencies when you've got guests in the house.
30% occ can be spread out ONE ROOM AT A TIME. You have to be on for each and every single night stay. 30% occ is EASY when it all happens in 4 months and you get it out of the way so you can take the next 8 months off. Which happens a lot where I live. Wall to wall guests from Mem Day to Columbus Day. Then the innkeepers close up and go to Florida for vacation.
So what do I usually do beween the time the old guests leave and the new guests arrive? I clean. 7 rooms takes a solid 3 hours. By noontime today's guests will want to check in. So I'm answering the door, answering the phone, doing laundry. (There's that laundry again!)
When you are full, you will refer to guests by their room names. You won't remember who they are.
This is a lifestyle job. You get to live in a really nice place and meet really interesting people. It doesn't mean that you're not working your butt off from early morning to late at night. Of course it's fun or no one would sign up for it!
But you don't get weekends off. If there's one thing you don't get it's weekends off.
This job is not rocket science. It's more like juggling. All of the parts of it are very easy. It's just getting all of the parts to fall in line.
Again, of course it's fun or I would have stopped ages ago.
And, yes, I just used up a precious half hour writing this. Off to plate those cookies...