I've written 20 reviews in the past 2 weeks. ZERO responses. I also did not contact mgmt at the time of all the problems. Why not? In one case we were already in bed and neither of us wanted to get up, get dressed and call the front desk and wait for someone to come to the room to handle the problem. We dealt with it and let them know in the morning.
In one case, it was still early enough and we did call. Someone came immediately to handle the problems in question but most of the issues I had (dirt, stains) were never going to be fixed..
Madeleine said:
I've written 20 reviews in the past 2 weeks. ZERO responses (*Inserted from JB - maybe they have not published yet, or maybe the inns in question do not regularly check TA). I also did not contact mgmt at the time of all the problems. Why not? In one case we were already in bed and neither of us wanted to get up, get dressed and call the front desk and wait for someone to come to the room to handle the problem. We dealt with it and let them know in the morning.
In one case, it was still early enough and we did call. Someone came immediately to handle the problems in question but most of the issues I had (dirt, stains) were never going to be fixed.
I think your travels will bring new insight into what guests go through when they stay with us. After you recover can you please think about some of the questions I am going to post below and share your POV.
I know some B&B's here are destinations, the person books a room, shows up, stays and goes home smiling. But for us, specifically here, at least 50% are traveling, we are only ONE stop on their travels. So for that, it is good to see how frustrating travel can be, not everything is smooth sailing. How accessible innkeepers/mgmt really are, and more.
When you stayed at a B&B:
1) Did you want the innkeepers waiting to check you-in after 8 hours on the road? Or did you appreciate an open or self check in time to get there when you got there?
2) Did you want to have a set breakfast time, or show up whenever? Were the hosts amiable either way? Were any of the breakfasts above par? Were any of them below par?
3) Did you have any problems during your stay that the hosts/mgmt could not fix or were unwilling to fix?
4) Did any of the innkeepers make it all seem like ice cream and truffles, and they helped you relax by their relaxed approach? Or the opposite, did some of them seem uptight and make you immediately go into hackles raised mode?
5) Did you encounter any snafus while in a room, "Stuff happens" sort of thing, and were unable to deal with it? Did you let is slide and not worry about it?
6) What was the one thing overall you FELT or EXPERIENCED at a B&B that sticks with you, most memorable moment or experience?
7) Did any of them send you a follow up, or a thank you email? Did any of them request a TA review from you? Did any of them send you a thank you card by snail mail?
8 ) Did any of them have a welcome card or note in your room, addressing you by name? (I really would like to hear this answer, please), or make your stay personal in any other way?
9) Other random thoughts from you, who traveled many many miles
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