Morticia
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- May 22, 2008
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Right now we close down for vacation. We take the phone and the laptop and check in the morning and evening for emails requiring a response. We did have an emergency 2 weeks ago where it would have been nice to have an innsitter, but as it was, I stayed home while hubs attended a funeral and went to the hospital to visit.As an Inn-sitter I felt a need to speak up on this subject - maybe a little late for some of you, but better late than never!
First - A B&B is a very personal business and if I, as a potential guest, call and get an answering machine (and possibly no reply for a day or so) I will go on to the next B&B where someone will talk to me and take my reservation!
2nd - A vacation is not really a vacation if you are attached to your phone and computer.
3rd - If you close down/shut your doors, etc. you are losing all business that may come in while you are gone and if you don't return messages you are losing any future business.
An Inn-sitter will be there to answer the phone, take care of any last minute guests while also taking care of guests who booked in advance. I have noticed last minute bookings are way up this year. I just got back from a NY job where there was very little on the books when I arrived - I thought I would at least have Tues, Wed. and Thursday off. Well, the phone never stopped ringing and I never had any day that I didn't need to make breakfast and clean! The owners were thrilled, I was thrilled. Since I charge depending on room occupancy, I made over $1,600 and the owner made over $2,500 - more than enough to pay for their vacation!
I guess it depends on if you are trying to run a business or if owning a B&B is just a hobby for you. If you want to keep your business running contact me! Sue www.twoheartsinnsitting.vpweb.com.
During that time I was home watching the business, we got no walk-in guests and all phone calls were handled in the usual fashion...when I got home and listened to the messages. Checking caller id showed I did not miss and valid (ie- not telemarketer) calls while I was out.
For us it just doesn't pay.
But, for a high volume business, an innsitter is a must. We stayed at a place once that did not hire an innsitter, the innkeepers just left. They had a friend stop in during the breakfast hour to collect any money owed, but other than that, once the cook left, the guests were on their own. I thought it was odd.