She was speaking about older guests and how she is noticing they are increasingly less agile than they used to be. Mort stated,
"And those 40-50 year olds are in rough shape. Knees and hips are shot. They don't want stairs."
No one else here is calling 40-50 year olds rough shape with knees and hips shot. If a guest can't make it up the stairs then they probably can't make it from their car to the front door either. Unless you are opening a senior center, I wouldn't add an elevator to the inn. This forum is good for many things, and one thing for sure is that you will have every opinion under the sun, so button up and be prepared to read all sorts of ideas and opinions that are not necessarily status quo. I certainly wouldn't call a 40 year old an older guest. My daughter may, but I wouldn't..