GUESTS WHO LIE WHEN THEY LEAVE A REVIEW

[Audrey Forrest]

Sometimes a guest will leave a review full of inaccuracies and lies. For example
one said I didnt have Wifi, when it is throughout the property.
Another said I had a squeaky bed when ALL our beds are Deluxe Memory Foam.
Just wondering if anyone else has had this experience???

 

[Aussie Innkeeper]

Where are these reviews?

 

[Highlands John]

I experience inaccuracies, I'm not sure I'd go as far as to say they are lies.
A guest of ours put in a review that there are immigrants living in tents on the beach. In fact they're just young people backpacking and are certainly not threatening in the way the reviewer suggested. The community's never really experienced any problem with them, other than the thoughtless few who leave litter behind. I replied.
Maybe they had a problem with their device and couldn't connect, they could even have done something stupid like accidentally turn on flight mode, a friend of mine is always doing that. Having memory foam wouldn't stop the bed frame from squeaking, would it?
Alas it's maybe one of those silly situations that if guests just said something at the time it probably could have been resolved there and then. Instead they wait until they're several thousand miles away a month later and post it on the internet.

 

[GoodScout]

That what the response section is for. To gently correct inaccuracies and then sell future guests on how much better you are than the reviewer suggested.

 

[EmptyNest]

Where are these reviews? Not on tripadvisor ... I see none there

 

[JimBoone]

Reviews often get made after folks are back home from their trip and I think at times memories are not great, I know I had one review where the review contained part of a story the guest told me during his visit about a place they had stayed the night before.
Another review was from a guest that did not stay with us, he stayed at a different property with a somewhat similiar name, items he complained about don't even exist at our property (that one did later get removed).
Often all we can do is respond in a friendly manner, thank them, apologize if necessary, learn from our errors if it was our failure and gently correct the things the guest says that are not correct.

 

[user 26]

I experience inaccuracies, I'm not sure I'd go as far as to say they are lies.
A guest of ours put in a review that there are immigrants living in tents on the beach. In fact they're just young people backpacking and are certainly not threatening in the way the reviewer suggested. The community's never really experienced any problem with them, other than the thoughtless few who leave litter behind. I replied.
Maybe they had a problem with their device and couldn't connect, they could even have done something stupid like accidentally turn on flight mode, a friend of mine is always doing that. Having memory foam wouldn't stop the bed frame from squeaking, would it?
Alas it's maybe one of those silly situations that if guests just said something at the time it probably could have been resolved there and then. Instead they wait until they're several thousand miles away a month later and post it on the internet..

Exactly. It's likely the bed frame, it's not the mattress. Suggest you roll around on the bed and see. Might need more weight on the bed for it to happen.
WIFI! ugh. So many complaints about WIFI ... the signal can be spotty even with a range extender ... might depend on what the guest is using. I was at the public library the other day that has WIFI throughout and someone was going ballistic about no signal.
I had a small number of complaints from guests who couldn't connect with their laptop and they would get very angry or frustrated. Not just at me but at 'the town'. I did what I could to help. But if you are in another part of the house when they're trying to use it, or say they are in their room at night and can't connect as is their habit, they will be unhappy. I had a laptop plugged in the guest library that was not WIFI but connected via cable so it always had a signal and was there for guest use at all times.
You just apologize wherever that review is ... never NEVER accuse a guest of lying. Even if you are convinced they are.

I experience inaccuracies, I'm not sure I'd go as far as to say they are lies.
A guest of ours put in a review that there are immigrants living in tents on the beach. In fact they're just young people backpacking and are certainly not threatening in the way the reviewer suggested. The community's never really experienced any problem with them, other than the thoughtless few who leave litter behind. I replied.
Maybe they had a problem with their device and couldn't connect, they could even have done something stupid like accidentally turn on flight mode, a friend of mine is always doing that. Having memory foam wouldn't stop the bed frame from squeaking, would it?
Alas it's maybe one of those silly situations that if guests just said something at the time it probably could have been resolved there and then. Instead they wait until they're several thousand miles away a month later and post it on the internet.

 

[Copperhead]

Where are these reviews? Not on tripadvisor ... I see none there.

Where are these reviews? Not on tripadvisor ... I see none there

There are a few on Booook ing

 

[Morticia]

Lots of people just like to complain. There's nothing you can do about reviews on OTA sites unless the guest allows a response. Best practice is to ask every guest before they leave if their stay was satisfactory.
That gives you a chance to fix what's wrong. Or at least show them what they didn't understand and set them straight before they leave.

 

[Highlands John]

Lots of people just like to complain. There's nothing you can do about reviews on OTA sites unless the guest allows a response. Best practice is to ask every guest before they leave if their stay was satisfactory.
That gives you a chance to fix what's wrong. Or at least show them what they didn't understand and set them straight before they leave..

Even having a guest feedback form in the rooms gives guests the opportunity to whinge so they're less likely to go home and do it online.

 

[Audrey Forrest]

I experience inaccuracies, I'm not sure I'd go as far as to say they are lies.
A guest of ours put in a review that there are immigrants living in tents on the beach. In fact they're just young people backpacking and are certainly not threatening in the way the reviewer suggested. The community's never really experienced any problem with them, other than the thoughtless few who leave litter behind. I replied.
Maybe they had a problem with their device and couldn't connect, they could even have done something stupid like accidentally turn on flight mode, a friend of mine is always doing that. Having memory foam wouldn't stop the bed frame from squeaking, would it?
Alas it's maybe one of those silly situations that if guests just said something at the time it probably could have been resolved there and then. Instead they wait until they're several thousand miles away a month later and post it on the internet..

Exactly. It's likely the bed frame, it's not the mattress. Suggest you roll around on the bed and see. Might need more weight on the bed for it to happen.
WIFI! ugh. So many complaints about WIFI ... the signal can be spotty even with a range extender ... might depend on what the guest is using. I was at the public library the other day that has WIFI throughout and someone was going ballistic about no signal.
I had a small number of complaints from guests who couldn't connect with their laptop and they would get very angry or frustrated. Not just at me but at 'the town'. I did what I could to help. But if you are in another part of the house when they're trying to use it, or say they are in their room at night and can't connect as is their habit, they will be unhappy. I had a laptop plugged in the guest library that was not WIFI but connected via cable so it always had a signal and was there for guest use at all times.
You just apologize wherever that review is ... never NEVER accuse a guest of lying. Even if you are convinced they are.

I experience inaccuracies, I'm not sure I'd go as far as to say they are lies.
A guest of ours put in a review that there are immigrants living in tents on the beach. In fact they're just young people backpacking and are certainly not threatening in the way the reviewer suggested. The community's never really experienced any problem with them, other than the thoughtless few who leave litter behind. I replied.
Maybe they had a problem with their device and couldn't connect, they could even have done something stupid like accidentally turn on flight mode, a friend of mine is always doing that. Having memory foam wouldn't stop the bed frame from squeaking, would it?
Alas it's maybe one of those silly situations that if guests just said something at the time it probably could have been resolved there and then. Instead they wait until they're several thousand miles away a month later and post it on the internet.

.

I thank you all for your feedback. It was very helpful to me to know that you have experienced "inaccurate" reviews!
Regarding Tripadvisor, Expedia etc. I think maybe they work for big chains but not a small B&B. Their customer service is poor. I think it is so important to have a Booking Agent you can contact 24/7 who is in your corner. I guess we can't please all the people all the time. I am happy that the majority of guests leave a great review either online with Booking Agent site or complete the card in the room. I have even had some kind enough to give me gifts, or generous tips!
I suggest to everyone on this Forum not to research me on Tripadvisor. I don't keep that calendar current and their information is incorrect.
My biggest problem regarding cancellations is from guests whose English is limited and they don't read the policy of no children. As far as it being illegal in California, that does not apply to B&B which is temporary lodging, only long term stays. Our B&B has a home with fine antiques etc. so not childproof and many B&Bs here don't accept children for that reason.
Yesterday I had a man with very limited English crying on the phone to accept him with his 9 year old child. He said all the other places were too expensive for him. He hadn't read our policy. I decided to make an exception and take him on condition the child was always accompanied outside the room, and to the bathroom. He has agreed to that so I am taking him today. Hope there's no problems.
I may sound strict to all of u but that seems to be the only thing which works around here. One can be strict but friendly too.

 

[Audrey Forrest]

Where are these reviews?.

My reviews are on my website and also the Booking Agent's website.

 

[Audrey Forrest]

I experience inaccuracies, I'm not sure I'd go as far as to say they are lies.
A guest of ours put in a review that there are immigrants living in tents on the beach. In fact they're just young people backpacking and are certainly not threatening in the way the reviewer suggested. The community's never really experienced any problem with them, other than the thoughtless few who leave litter behind. I replied.
Maybe they had a problem with their device and couldn't connect, they could even have done something stupid like accidentally turn on flight mode, a friend of mine is always doing that. Having memory foam wouldn't stop the bed frame from squeaking, would it?
Alas it's maybe one of those silly situations that if guests just said something at the time it probably could have been resolved there and then. Instead they wait until they're several thousand miles away a month later and post it on the internet..

Exactly. It's likely the bed frame, it's not the mattress. Suggest you roll around on the bed and see. Might need more weight on the bed for it to happen.
WIFI! ugh. So many complaints about WIFI ... the signal can be spotty even with a range extender ... might depend on what the guest is using. I was at the public library the other day that has WIFI throughout and someone was going ballistic about no signal.
I had a small number of complaints from guests who couldn't connect with their laptop and they would get very angry or frustrated. Not just at me but at 'the town'. I did what I could to help. But if you are in another part of the house when they're trying to use it, or say they are in their room at night and can't connect as is their habit, they will be unhappy. I had a laptop plugged in the guest library that was not WIFI but connected via cable so it always had a signal and was there for guest use at all times.
You just apologize wherever that review is ... never NEVER accuse a guest of lying. Even if you are convinced they are.

I experience inaccuracies, I'm not sure I'd go as far as to say they are lies.
A guest of ours put in a review that there are immigrants living in tents on the beach. In fact they're just young people backpacking and are certainly not threatening in the way the reviewer suggested. The community's never really experienced any problem with them, other than the thoughtless few who leave litter behind. I replied.
Maybe they had a problem with their device and couldn't connect, they could even have done something stupid like accidentally turn on flight mode, a friend of mine is always doing that. Having memory foam wouldn't stop the bed frame from squeaking, would it?
Alas it's maybe one of those silly situations that if guests just said something at the time it probably could have been resolved there and then. Instead they wait until they're several thousand miles away a month later and post it on the internet.

.

I found your comments particularly helpful. Thank you.

 

[Audrey Forrest]

Where are these reviews? Not on tripadvisor ... I see none there.

Where are these reviews? Not on tripadvisor ... I see none there

There are a few on Booook ing
.

Forget Tripadvisor. My reviews are on my website and Booking Agent site.
Some ads posted show a promotional price which doesn't apply most of the time! It's a sprat to catch a herring

 

[Jcam]

I experience inaccuracies, I'm not sure I'd go as far as to say they are lies.
A guest of ours put in a review that there are immigrants living in tents on the beach. In fact they're just young people backpacking and are certainly not threatening in the way the reviewer suggested. The community's never really experienced any problem with them, other than the thoughtless few who leave litter behind. I replied.
Maybe they had a problem with their device and couldn't connect, they could even have done something stupid like accidentally turn on flight mode, a friend of mine is always doing that. Having memory foam wouldn't stop the bed frame from squeaking, would it?
Alas it's maybe one of those silly situations that if guests just said something at the time it probably could have been resolved there and then. Instead they wait until they're several thousand miles away a month later and post it on the internet..

Exactly. It's likely the bed frame, it's not the mattress. Suggest you roll around on the bed and see. Might need more weight on the bed for it to happen.
WIFI! ugh. So many complaints about WIFI ... the signal can be spotty even with a range extender ... might depend on what the guest is using. I was at the public library the other day that has WIFI throughout and someone was going ballistic about no signal.
I had a small number of complaints from guests who couldn't connect with their laptop and they would get very angry or frustrated. Not just at me but at 'the town'. I did what I could to help. But if you are in another part of the house when they're trying to use it, or say they are in their room at night and can't connect as is their habit, they will be unhappy. I had a laptop plugged in the guest library that was not WIFI but connected via cable so it always had a signal and was there for guest use at all times.
You just apologize wherever that review is ... never NEVER accuse a guest of lying. Even if you are convinced they are.

I experience inaccuracies, I'm not sure I'd go as far as to say they are lies.
A guest of ours put in a review that there are immigrants living in tents on the beach. In fact they're just young people backpacking and are certainly not threatening in the way the reviewer suggested. The community's never really experienced any problem with them, other than the thoughtless few who leave litter behind. I replied.
Maybe they had a problem with their device and couldn't connect, they could even have done something stupid like accidentally turn on flight mode, a friend of mine is always doing that. Having memory foam wouldn't stop the bed frame from squeaking, would it?
Alas it's maybe one of those silly situations that if guests just said something at the time it probably could have been resolved there and then. Instead they wait until they're several thousand miles away a month later and post it on the internet.

.

I thank you all for your feedback. It was very helpful to me to know that you have experienced "inaccurate" reviews!
Regarding Tripadvisor, Expedia etc. I think maybe they work for big chains but not a small B&B. Their customer service is poor. I think it is so important to have a Booking Agent you can contact 24/7 who is in your corner. I guess we can't please all the people all the time. I am happy that the majority of guests leave a great review either online with Booking Agent site or complete the card in the room. I have even had some kind enough to give me gifts, or generous tips!
I suggest to everyone on this Forum not to research me on Tripadvisor. I don't keep that calendar current and their information is incorrect.
My biggest problem regarding cancellations is from guests whose English is limited and they don't read the policy of no children. As far as it being illegal in California, that does not apply to B&B which is temporary lodging, only long term stays. Our B&B has a home with fine antiques etc. so not childproof and many B&Bs here don't accept children for that reason.
Yesterday I had a man with very limited English crying on the phone to accept him with his 9 year old child. He said all the other places were too expensive for him. He hadn't read our policy. I decided to make an exception and take him on condition the child was always accompanied outside the room, and to the bathroom. He has agreed to that so I am taking him today. Hope there's no problems.
I may sound strict to all of u but that seems to be the only thing which works around here. One can be strict but friendly too.
.

my husband (who clearly does not have enough to do) likes to read the reviews of a nearby hotel which has had a multi million refurb - new review says various things including how nice it is to be near X street and various music shops - clearly had reviewed the wrong hotel ie same name different town or possibly different country - Looks like a genuine mistake but I can see how it could easily be done.

 

[Highlands John]

I experience inaccuracies, I'm not sure I'd go as far as to say they are lies.
A guest of ours put in a review that there are immigrants living in tents on the beach. In fact they're just young people backpacking and are certainly not threatening in the way the reviewer suggested. The community's never really experienced any problem with them, other than the thoughtless few who leave litter behind. I replied.
Maybe they had a problem with their device and couldn't connect, they could even have done something stupid like accidentally turn on flight mode, a friend of mine is always doing that. Having memory foam wouldn't stop the bed frame from squeaking, would it?
Alas it's maybe one of those silly situations that if guests just said something at the time it probably could have been resolved there and then. Instead they wait until they're several thousand miles away a month later and post it on the internet..

Exactly. It's likely the bed frame, it's not the mattress. Suggest you roll around on the bed and see. Might need more weight on the bed for it to happen.
WIFI! ugh. So many complaints about WIFI ... the signal can be spotty even with a range extender ... might depend on what the guest is using. I was at the public library the other day that has WIFI throughout and someone was going ballistic about no signal.
I had a small number of complaints from guests who couldn't connect with their laptop and they would get very angry or frustrated. Not just at me but at 'the town'. I did what I could to help. But if you are in another part of the house when they're trying to use it, or say they are in their room at night and can't connect as is their habit, they will be unhappy. I had a laptop plugged in the guest library that was not WIFI but connected via cable so it always had a signal and was there for guest use at all times.
You just apologize wherever that review is ... never NEVER accuse a guest of lying. Even if you are convinced they are.

I experience inaccuracies, I'm not sure I'd go as far as to say they are lies.
A guest of ours put in a review that there are immigrants living in tents on the beach. In fact they're just young people backpacking and are certainly not threatening in the way the reviewer suggested. The community's never really experienced any problem with them, other than the thoughtless few who leave litter behind. I replied.
Maybe they had a problem with their device and couldn't connect, they could even have done something stupid like accidentally turn on flight mode, a friend of mine is always doing that. Having memory foam wouldn't stop the bed frame from squeaking, would it?
Alas it's maybe one of those silly situations that if guests just said something at the time it probably could have been resolved there and then. Instead they wait until they're several thousand miles away a month later and post it on the internet.

.

I thank you all for your feedback. It was very helpful to me to know that you have experienced "inaccurate" reviews!
Regarding Tripadvisor, Expedia etc. I think maybe they work for big chains but not a small B&B. Their customer service is poor. I think it is so important to have a Booking Agent you can contact 24/7 who is in your corner. I guess we can't please all the people all the time. I am happy that the majority of guests leave a great review either online with Booking Agent site or complete the card in the room. I have even had some kind enough to give me gifts, or generous tips!
I suggest to everyone on this Forum not to research me on Tripadvisor. I don't keep that calendar current and their information is incorrect.
My biggest problem regarding cancellations is from guests whose English is limited and they don't read the policy of no children. As far as it being illegal in California, that does not apply to B&B which is temporary lodging, only long term stays. Our B&B has a home with fine antiques etc. so not childproof and many B&Bs here don't accept children for that reason.
Yesterday I had a man with very limited English crying on the phone to accept him with his 9 year old child. He said all the other places were too expensive for him. He hadn't read our policy. I decided to make an exception and take him on condition the child was always accompanied outside the room, and to the bathroom. He has agreed to that so I am taking him today. Hope there's no problems.
I may sound strict to all of u but that seems to be the only thing which works around here. One can be strict but friendly too.
.

my husband (who clearly does not have enough to do) likes to read the reviews of a nearby hotel which has had a multi million refurb - new review says various things including how nice it is to be near X street and various music shops - clearly had reviewed the wrong hotel ie same name different town or possibly different country - Looks like a genuine mistake but I can see how it could easily be done.
.

There are two businesses near here with similar names, one has a scathing review on TA from someone who turned up to check in and found no one in and eventually had to find somewhere else to stay the night.
The owner replied that they came back from a couple of days away as they had no bookings and found a note pushed through their door addressed to the lady who runs the other place.

 

[Morticia]

Where are these reviews? Not on tripadvisor ... I see none there.

Where are these reviews? Not on tripadvisor ... I see none there

There are a few on Booook ing
.

Forget Tripadvisor. My reviews are on my website and Booking Agent site.
Some ads posted show a promotional price which doesn't apply most of the time! It's a sprat to catch a herring
.

Forget Tripadvisor. My reviews are on my website and Booking Agent site.
Some ads posted show a promotional price which doesn't apply most of the time! It's a sprat to catch a herring

Right now, on the ads on this site, TripAdvisor is showing that you are renting a tent for $44/night! How crazy is that?!

 

[Audrey Forrest]

Where are these reviews? Not on tripadvisor ... I see none there.

Where are these reviews? Not on tripadvisor ... I see none there

There are a few on Booook ing
.

Forget Tripadvisor. My reviews are on my website and Booking Agent site.
Some ads posted show a promotional price which doesn't apply most of the time! It's a sprat to catch a herring
.

Forget Tripadvisor. My reviews are on my website and Booking Agent site.
Some ads posted show a promotional price which doesn't apply most of the time! It's a sprat to catch a herring

Right now, on the ads on this site, TripAdvisor is showing that you are renting a tent for $44/night! How crazy is that?!
.

Pretty crazy I agree but that's Tripadvisor!

 

[Lee2014]

I experience inaccuracies, I'm not sure I'd go as far as to say they are lies.
A guest of ours put in a review that there are immigrants living in tents on the beach. In fact they're just young people backpacking and are certainly not threatening in the way the reviewer suggested. The community's never really experienced any problem with them, other than the thoughtless few who leave litter behind. I replied.
Maybe they had a problem with their device and couldn't connect, they could even have done something stupid like accidentally turn on flight mode, a friend of mine is always doing that. Having memory foam wouldn't stop the bed frame from squeaking, would it?
Alas it's maybe one of those silly situations that if guests just said something at the time it probably could have been resolved there and then. Instead they wait until they're several thousand miles away a month later and post it on the internet..

Exactly. It's likely the bed frame, it's not the mattress. Suggest you roll around on the bed and see. Might need more weight on the bed for it to happen.
WIFI! ugh. So many complaints about WIFI ... the signal can be spotty even with a range extender ... might depend on what the guest is using. I was at the public library the other day that has WIFI throughout and someone was going ballistic about no signal.
I had a small number of complaints from guests who couldn't connect with their laptop and they would get very angry or frustrated. Not just at me but at 'the town'. I did what I could to help. But if you are in another part of the house when they're trying to use it, or say they are in their room at night and can't connect as is their habit, they will be unhappy. I had a laptop plugged in the guest library that was not WIFI but connected via cable so it always had a signal and was there for guest use at all times.
You just apologize wherever that review is ... never NEVER accuse a guest of lying. Even if you are convinced they are.

I experience inaccuracies, I'm not sure I'd go as far as to say they are lies.
A guest of ours put in a review that there are immigrants living in tents on the beach. In fact they're just young people backpacking and are certainly not threatening in the way the reviewer suggested. The community's never really experienced any problem with them, other than the thoughtless few who leave litter behind. I replied.
Maybe they had a problem with their device and couldn't connect, they could even have done something stupid like accidentally turn on flight mode, a friend of mine is always doing that. Having memory foam wouldn't stop the bed frame from squeaking, would it?
Alas it's maybe one of those silly situations that if guests just said something at the time it probably could have been resolved there and then. Instead they wait until they're several thousand miles away a month later and post it on the internet.

.

I thank you all for your feedback. It was very helpful to me to know that you have experienced "inaccurate" reviews!
Regarding Tripadvisor, Expedia etc. I think maybe they work for big chains but not a small B&B. Their customer service is poor. I think it is so important to have a Booking Agent you can contact 24/7 who is in your corner. I guess we can't please all the people all the time. I am happy that the majority of guests leave a great review either online with Booking Agent site or complete the card in the room. I have even had some kind enough to give me gifts, or generous tips!
I suggest to everyone on this Forum not to research me on Tripadvisor. I don't keep that calendar current and their information is incorrect.
My biggest problem regarding cancellations is from guests whose English is limited and they don't read the policy of no children. As far as it being illegal in California, that does not apply to B&B which is temporary lodging, only long term stays. Our B&B has a home with fine antiques etc. so not childproof and many B&Bs here don't accept children for that reason.
Yesterday I had a man with very limited English crying on the phone to accept him with his 9 year old child. He said all the other places were too expensive for him. He hadn't read our policy. I decided to make an exception and take him on condition the child was always accompanied outside the room, and to the bathroom. He has agreed to that so I am taking him today. Hope there's no problems.
I may sound strict to all of u but that seems to be the only thing which works around here. One can be strict but friendly too.
.

my husband (who clearly does not have enough to do) likes to read the reviews of a nearby hotel which has had a multi million refurb - new review says various things including how nice it is to be near X street and various music shops - clearly had reviewed the wrong hotel ie same name different town or possibly different country - Looks like a genuine mistake but I can see how it could easily be done.
.

my husband (who clearly does not have enough to do) likes to read the reviews of a nearby hotel

I like to read reviews of B&Bs in town, too! Usually its at 10pm though….

 

[Highlands John]

I experience inaccuracies, I'm not sure I'd go as far as to say they are lies.
A guest of ours put in a review that there are immigrants living in tents on the beach. In fact they're just young people backpacking and are certainly not threatening in the way the reviewer suggested. The community's never really experienced any problem with them, other than the thoughtless few who leave litter behind. I replied.
Maybe they had a problem with their device and couldn't connect, they could even have done something stupid like accidentally turn on flight mode, a friend of mine is always doing that. Having memory foam wouldn't stop the bed frame from squeaking, would it?
Alas it's maybe one of those silly situations that if guests just said something at the time it probably could have been resolved there and then. Instead they wait until they're several thousand miles away a month later and post it on the internet..

Exactly. It's likely the bed frame, it's not the mattress. Suggest you roll around on the bed and see. Might need more weight on the bed for it to happen.
WIFI! ugh. So many complaints about WIFI ... the signal can be spotty even with a range extender ... might depend on what the guest is using. I was at the public library the other day that has WIFI throughout and someone was going ballistic about no signal.
I had a small number of complaints from guests who couldn't connect with their laptop and they would get very angry or frustrated. Not just at me but at 'the town'. I did what I could to help. But if you are in another part of the house when they're trying to use it, or say they are in their room at night and can't connect as is their habit, they will be unhappy. I had a laptop plugged in the guest library that was not WIFI but connected via cable so it always had a signal and was there for guest use at all times.
You just apologize wherever that review is ... never NEVER accuse a guest of lying. Even if you are convinced they are.

I experience inaccuracies, I'm not sure I'd go as far as to say they are lies.
A guest of ours put in a review that there are immigrants living in tents on the beach. In fact they're just young people backpacking and are certainly not threatening in the way the reviewer suggested. The community's never really experienced any problem with them, other than the thoughtless few who leave litter behind. I replied.
Maybe they had a problem with their device and couldn't connect, they could even have done something stupid like accidentally turn on flight mode, a friend of mine is always doing that. Having memory foam wouldn't stop the bed frame from squeaking, would it?
Alas it's maybe one of those silly situations that if guests just said something at the time it probably could have been resolved there and then. Instead they wait until they're several thousand miles away a month later and post it on the internet.

.

I thank you all for your feedback. It was very helpful to me to know that you have experienced "inaccurate" reviews!
Regarding Tripadvisor, Expedia etc. I think maybe they work for big chains but not a small B&B. Their customer service is poor. I think it is so important to have a Booking Agent you can contact 24/7 who is in your corner. I guess we can't please all the people all the time. I am happy that the majority of guests leave a great review either online with Booking Agent site or complete the card in the room. I have even had some kind enough to give me gifts, or generous tips!
I suggest to everyone on this Forum not to research me on Tripadvisor. I don't keep that calendar current and their information is incorrect.
My biggest problem regarding cancellations is from guests whose English is limited and they don't read the policy of no children. As far as it being illegal in California, that does not apply to B&B which is temporary lodging, only long term stays. Our B&B has a home with fine antiques etc. so not childproof and many B&Bs here don't accept children for that reason.
Yesterday I had a man with very limited English crying on the phone to accept him with his 9 year old child. He said all the other places were too expensive for him. He hadn't read our policy. I decided to make an exception and take him on condition the child was always accompanied outside the room, and to the bathroom. He has agreed to that so I am taking him today. Hope there's no problems.
I may sound strict to all of u but that seems to be the only thing which works around here. One can be strict but friendly too.
.

my husband (who clearly does not have enough to do) likes to read the reviews of a nearby hotel which has had a multi million refurb - new review says various things including how nice it is to be near X street and various music shops - clearly had reviewed the wrong hotel ie same name different town or possibly different country - Looks like a genuine mistake but I can see how it could easily be done.
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my husband (who clearly does not have enough to do) likes to read the reviews of a nearby hotel

I like to read reviews of B&Bs in town, too! Usually its at 10pm though….
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