Do make sure you respond to every review and turn it back on them.
Dear Guest,
We really enjoyed have you and Harvey stay with us last weekend. You commented that we have squeaky beds but all of our beds are deluxe memory foam beds and are silent. I am sure with all of the traveling you have been doing you must have simply confused us with another place. We look forward to seeing you and Harvey again very soon.
Very best regards, P.O. Innkeeper.
That is an excellent suggestion for response to review on squeaky bed. Wish I had seen it before I left my response.
Thank you.
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the trick is to spin it - very good thread about this on the BB owners facebook page - chap didn't like Bed and Breakfast atmosphere and sitting family style so I said as part of the answer it should be
In our original converted Victorian home yes bathrooms are slightly on the small side but we believe that our guests prefer ensuite for their personal convenience rather than a large bathroom down the hall (ie make all ensuite the selling point). We are sorry you did not like our family style service which we clearly state on our web site but the majority of our guests like interacting with us and the other guests in their plans for the day - we recommend if you do not wish to interact with other guests you come as early as possible to avoid busy times.
and so on.
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