I agree w/Joe but then I like "thingies" in my room to look at while lounging on your inviting porch or in your cozy parlor, while breakfasting (if not chatting w/other guests) or to take w/while enjoying a long, soothing bubble bath. I like the idea if it is tastefully done.
If I may...gift shop or nook, it should be clean, inviting, colorful, smell good. No tired merchandise faded by the sun that's peeked through the window, fading the pkging. Fru-fru is fun. Use it. Prices clearly marked (on flip side). Invite, appeal, use the five senses to captivate, entice.
B&B, inns are an escape. That's what makes "you guys" so-o wonderful!
Spoil your guests and they will come. (I've worked in service much of my life so I know what you are dealing with). No, I'm not suggesting taking abuse but do pamper. That is what you are all about.
Your help should wear that smile. No bad mouthing guests or rolling eyeballs around in the head. Think luxe, plush, great manners, hospitality. Service.
Tip: I've worked for some off the wealthiest in Palm Beach Co. and when I found a client "a challenge", I bit the bullet and looked at them in a different light. I became amused by some of their eccentricities. Well, it was better than hitting a pill bottle or hitting them. lol It came in handy and got me through my day. Hope this helps. If not, delete me.
Manners are always in vogue.