I am NOT standing on a soap box here but I have NEVER had a guest show up with a bogus reservation.
When you researched these reservations where did they originate from? what did the printed conf say and what happened when you called the source? I am not interrogating here, I am trying to help.
The only time when I worked hotels when I had people show up with unexplained resas that I did not have was at sold out city wide conventions where they thought that if they pretended they had a res and yelled and screamed enough that they would get a room ...
SHARKS .. I am not saying this is what happened to you!! (why do I always have to say this in these forums?) I am just trying to figure out why it is happening FOR YOU
When you researched these reservations where did they originate from? what did the printed conf say and what happened when you called the source? I am not interrogating here, I am trying to help.
The only time when I worked hotels when I had people show up with unexplained resas that I did not have was at sold out city wide conventions where they thought that if they pretended they had a res and yelled and screamed enough that they would get a room ...
SHARKS .. I am not saying this is what happened to you!! (why do I always have to say this in these forums?) I am just trying to figure out why it is happening FOR YOU