I don't think people understand the operation of smaller mom & pop businesses. Made a lady mad last summer who wanted all of my rooms plus a couple I don't have for a "Saturday Only" on a busy weekend this year, offended her when I refused. Felt like pointing out that we were on the wrong side of 70 and asking what her plans were if we were dead and gone when the time for her big event arrived..
JimBoone said:
I don't think people understand the operation of smaller mom & pop businesses. Made a lady mad last summer who wanted all of my rooms plus a couple I don't have for a "Saturday Only" on a busy weekend this year, offended her when I refused. Felt like pointing out that we were on the wrong side of 70 and asking what her plans were if we were dead and gone when the time for her big event arrived.
We offend a lot of people when we won't take those Saturday night singles. "But it's four rooms !"
Right, so 4 opportunities to lose several thousand dollars when someone can't book a 3 night stay in 4 rooms!
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Except for 8 or 10 special weekends during the year we wouldn't object to a Saturday only stay, but when it is ALL rooms at the same time it adds an extra burden to the cleaning process, a lot easier if everyone doesn't depart at the same time.
I think this particular person lost me when she wanted 10 rooms, but figured she'd could cram them in since we only have 8 rooms, nope, I'll pass.
Like another thread here on the forum it comes back to price, I want to be the nice little place and not the cheap little place and part of my move to Reservation Key is hopefully to make it simpler to adjust prices at specific times.
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