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You have to allow them into any room - you have to accommodate them, it's not the same as allowing a pet. That's the law and you can wind up getting sued so be careful. Just because you've done it before, doesn't mean the next person won't sue you.

Co-Operative Insurance of VT/NH. They've been awesome and from other quotes i got their price are too. I recommend checking out a local cooperative insurance company to see if they do business policies like ours.

Check out Pete's Restaurant Equipment in NH - they have lots of great new and used equipment. I found this on their website: http://www.petesequipment.com/product/new-nemco-new-nemco-countertop-steam-table-6055a/ I have their panini press and it's awesome.

Yes, the free night is the reason they are using them. It's the I need something free thing - what they don't realize is that everyone putting the listings on the OTAs are paying for their free night with the commissions. Same as with the credit cards that cost us more - we all are paying for...

This is exactly why I don't deal with them or exp or hotels, etc. If I get a card that isn't valid, they instantly get an email saying they have until the next day to call me or I'll be cancelling and putting the reservation back into the system. Most times it's because they had a typo on the...

I'm not sure why this position can't be paid hourly? Then you'd only be paying her for the hours that you need her since it's going to be inconsistent hours. Obviously she'd be more of an assistant than a housekeeper with that much guest interaction and you'd pay her more than your...

Last week a vehicle pulled in and parked, we weren't expecting any checkins. A few minute later a loud pickup pulled in (mind you our driveway is over a 1/4 mile long) and parked beside it. They got out and were talking and then the kid was exchanged. When he started his pickup he loudly...

Drawers and guests leaving things behind is such a nuisance for me because they want me to mail them back (immediately of course). Was just buying 2 night stands for my new room and the rule was "no drawers"!!!

If you're OK having the keypad then go for it as you won't have these issues anymore. We have chosen not to allow late checkins - we're not comfortable with it. We do on occasion have a guest who is rude and doesn't show up on time (all our stuff says absolutely no check-ins after 9pm -...

So rude. We did have a couple staying years ago who completely relieved themselves on our mattress - they were so drunk coming back from dinner. (A professional looking couple in I'd say 60s who were drunks.) Anyway, they told us that morning and we had to run out and buy a new mattress it...

We started this years ago when people kept arriving early and we couldn't get a shower or our lunch down. So now after checkouts leave we put up a sign saying that we're out running errands to get ready for their stay. We'll see you at 3pm. There is also a sign that says if you arrive before...

Know your market and what your guests will expect. We are higher end (thus more expensive) so guests expect a full seated breakfast. In fact, even those leaving early who are offered a to go bag still expect me to get up early and make them a full breakfast which I just can't do or I'd be up...

Glad it's working for you. All of us have to have policies that make us feel comfortable. I just went completely non-smoking on our property (even says you'll be asked to leave and forfeit money) because I'm an asthmatic and HATE SMOKING, always have and always will. My kids will even see...

That's ridiculous for the biz listing. We have one and it's not even 1/3 of that price. By the way, I realized last night that I haven't been receiving as many bookings as we normally do. We've only been open on weekends and going to tennis matches during the week and building out our new...

Offer a stay more, save more discount. We give 5% for 3 night stays and 10% for stays of 4 or more nights. We now get more longer bookings. Also in the area where you show the discount, list out all of the things to do in your area, creating a sample 3-4 day itinerary. If people see how much...

This is a great way to beat that problem. I never worked with the OTAs and was sick of my listing saying "not available" so I joined TripConnect and I get lots of business from it. You only pay when someone clicks over to your booking site.

I believe you have 6 rooms - how can she get them all turned over if she's spending so much time? That means she could take up to 10-12 hours to do them all? Do you have to do rooms when it's busy or does she pick it up. My two ladies know that when it's a day to flip lots of rooms they have...

This is typical for remote locations -- we stayed in Jackson Hole one winter and it was 50% at time of booking and the balance was charged at 30 days out. I believe there are a couple places in Maine that do this as well since their season is so short they really can't be having last minute...

People are so rude - he should have called as soon as he decided to put them up. I just had a woman who is from New Mexico that had called us for a reference on a local contractor -- we don't know these people, just gave a good reference to a guy who built this place. She called yesterday...

Basic rooms - 40 minutes. Jacuzzi rooms - 60-70 minutes. Stocked closet on each floor with a vacuum. When they strip a couple rooms, they take them down to the laundry room and put in a load. If they have time (they don't always have several rooms to do), they fold laundry and put in more. If...