TheBeachHouse
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- Jun 24, 2013
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Couple expected on Sunday from across the pond. At 9:30 PM, when we went to bed, we put a welcome note in an envelope by the office door with his name on it. Lights on, door open (wide open, we never even closed the front door.)
Next morning, it's still there and we have an email saying he's picking up his luggage and should be to us by 10:30.
Guy vanished!
I responded to his email asking if he is ok.
His response said he arrived at our house, banged on all the closed doors he could find and finally went to the police station where they recommended a local motel type place. He also said he phoned us three times to be told our number was out of service.
My response to him: "I think you may have been at the wrong house. I wonder if you were at the Seaside two doors down. They are no longer an inn. Our door was wide open and the lights were on. There was a note on the office door with your name on it and a welcome letter. Our phone number is xxx-xxx-xxxx. Is that the number you were calling?
"We are two people with a small business. We don't have a night manager or desk. Just us. So after hours we have self checkins.
"We are sorry to have missed meeting you and sorry for your experience, but glad you found a room and hope you enjoy the rest of your trip."
We think he was banging on a closed up weekend home that used to be an inn and probably came up on his GPS because their name is similar to ours. We also wonder if he was using the 800 number we stopped using a year ago. If he had consulted his confirmation, he probably would have had a better experience. I honestly felt terrible for him. I dislike travel in general, so I would have HATED being locked out of my anticipated stay.
Next morning, it's still there and we have an email saying he's picking up his luggage and should be to us by 10:30.
Guy vanished!
I responded to his email asking if he is ok.
His response said he arrived at our house, banged on all the closed doors he could find and finally went to the police station where they recommended a local motel type place. He also said he phoned us three times to be told our number was out of service.
My response to him: "I think you may have been at the wrong house. I wonder if you were at the Seaside two doors down. They are no longer an inn. Our door was wide open and the lights were on. There was a note on the office door with your name on it and a welcome letter. Our phone number is xxx-xxx-xxxx. Is that the number you were calling?
"We are two people with a small business. We don't have a night manager or desk. Just us. So after hours we have self checkins.
"We are sorry to have missed meeting you and sorry for your experience, but glad you found a room and hope you enjoy the rest of your trip."
We think he was banging on a closed up weekend home that used to be an inn and probably came up on his GPS because their name is similar to ours. We also wonder if he was using the 800 number we stopped using a year ago. If he had consulted his confirmation, he probably would have had a better experience. I honestly felt terrible for him. I dislike travel in general, so I would have HATED being locked out of my anticipated stay.