It drives me crazy when I go to the effort of putting together a very short easy to understand "operating" manual - It is only one page , and I put the key in the plastic sheet protector - and guests don't bother to read it. Then they constantly ask questions that can be easily addressed if they would just take 2 minutes and read the darn thing..
Oooh...me too, me too on this one! We have an entire binder that would tell you anything you wanted to know about us, the Inn, our town...not that I expect everyone to read the whole darn thing but it's tabbed for heaven's sake, you can find what you need in two seconds! This is a pretty good gauge of people though...if they're asking those simple questions then I'm not going to waste much time with them, they are probably brain vampires who just want to suck you dry!
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InnsiderInfo said:
Oooh...me too, me too on this one! We have an entire binder that would tell you anything you wanted to know about us, the Inn, our town...not that I expect everyone to read the whole darn thing but it's tabbed for heaven's sake, you can find what you need in two seconds! This is a pretty good gauge of people though...if they're asking those simple questions then I'm not going to waste much time with them, they are probably brain vampires who just want to suck you dry!
OK, I have to jump in here. I don't read manuals. If I want help from someone whose job it is to help me, then I will ask them, not read a book. (I won't ring your doorbell or call you at midnight, but if I just got there and I want to know something, I'll ask. And pointing me to a book will turn me off completely and then you've got the grump from hell on your hands.)
Yes, I have books in the rooms. Yes, they have all the pertinent info including where to meet if there is a fire so I can count noses for the fire dept. I have pages of restaurants, things to do, where's the local church (what kind of local church, when services are) but it's my job to answer questions. That's what I do.
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