Morticia
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- May 22, 2008
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See, I bet that's a case where they could have gotten their money back from the cc company if they told them (with pix) that this was not what they thought it was and that there was a shooting.Absolutely. this is why the advent of the Internet is a godsend.Just got an email from our Scotland guests who went to Pigeon Forge/Gatlinburg after us.
Now here is something that might shock people - you can warn them it is the "Hillbilly Vegas" but until they are there in the traffic and congestion people they don't get it. They emailed to say this was the best part of their USA holiday with us, and they left PF/Gatl after only one day, telling the innkeeper they could not stand to stay there any longer!
So if you google and get the travel brochures it is just all Great Smoky Mountains and bears and fun! You get there and it is a cross between Disneyland and Vegas. A good lesson in representing what you have honestly..
Unless one purposely posts pictures of rooms that do not exist in that state or one advertises falsely anything about the property, there cannot be any confusion.
I had a guest this summer who called a few days before arrival and wanted to switch to a smaller cottage since her party had shrunk by 2 guests. I was booked up and had no other accommodations for her. She came into the office and had the nerve to say to me that the cottage looked nothing like it is portrait online and she was leaving. I told her to go but she had to pay. I charged her credit card and won the dispute.
Why would we purposely misrepresent our properties? People, blech!
.I had guests tell me of a place in the Pocono's that is a neat old house in a gated community. The house is the same house on the website, the neighborhood is a sub-division now. There was a guard at the gate as INSIDE the gated community was the crime. The guests were ticked off! Demanded their money back and the man refused. In fact, took full payment 14 days in advance. No refunds. That was a red flag they ignored and regretted later. There was a shooting there (in the neighborhood) the first night and they left with no refund.IrisoftheWayfarer said:Unless one purposely posts pictures of rooms that do not exist in that state or one advertises falsely anything about the property, there cannot be any confusion.
Sometimes the place is neat - but the surrounds are not. Others told me of a fantastic place in Texas! Next door was a pawn shop and liquor store. Bars on all windows of the B&B. They also left.
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But, that place we stayed in Savannah had an absolutely no refunds policy and that place had bars on the windows and the innkeeper left in an ambulance after she got our cc.