The Value of Reservation Confirmation E-mails

[Olga]

I've been getting a rash of calls lately all saying the same thing: "Your online calendar says you're booked, but I was just calling to see if you might have had a cancelation."
In other words: "Are you such an inept innkeeper that you don't keep up with your online calendar?".

I've been getting a rash of calls lately all saying the same thing: "Your online calendar says you're booked, but I was just calling to see if you might have had a cancelation."
In other words: "Are you such an inept innkeeper that you don't keep up with your online calendar?"

I put in bold print on mine: This is the official availability calendar. It is ALWAYS up to date.
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Same here but they still ring "I see your fully booked on the xth of August, but I thought I'd call just in case"............ just in case of what? That a pull another room out of my xxx.
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People hope that you might have had a cancelation just 5 minutes before and didn't update your calendar yet