Paperwork on this matter means little. You can buy documents on the internet saying you dog is a "support dog." They even sell little vests stating the fact.
The two key questions you are allowed to ask, when the aid the service dog provides isn't evident:
- "Is the dog a service animal required because of a disability? (Note you cannot ask what the disability is). If the answer is no, you may exclude.
- "What work or task has the dog been trained to perform?" If they cannot answer this, you can exclude.
An "emotional support dog" is not covered under the ADA. The exception to this is a dog that is trained to calm someone with PTSD.
Even if a dog is a valid service dog under the ADA definitions, you do have the right to exclude the dog under two circumstances:
1) The dog is out of control and the handler does not take effective action to control it or
(2) The dog is not housebroken..
One of the problems with the law is that without a nationalized way of certifying the animals, anyone who knows how to work the system can get their dog in anywhere as a "service dog." I have a guest who checked in today who knew to answer the first question as "Yes, it serves to help me with a disability," and "The dog is trained to alert me when I stand for too long a period of time because I can pass out if I do."
That's it. I have to accept her and her animal as a service animal under the ADA. She's passed the two-question test.
Now, when she arrived, her dog was leaping up and down, and had to be restrained to keep from leaping onto me. That tells me it's probably not a true service dog. The fact that it was wearing a vest with patches from one of those "buy a vest and get your dog in anywhere" websites like this one (https://www.officialservicedogregistry.com/register-your-dog/?gclid=CKXG3KngkscCFZKRHwodIXIPrA ) makes me even more suspicious.
Sadly, legally I can't challenge her without running risks. Fortunately for me, versus other B&Bs, most of my buildings are pet-friendly (but of course she can have run of the non-pet main house thanks to the ADA).
I agree with comments from a previous thread: Until the organizations that train LEGITIMATE service dogs get something passed that allows us to know the real dogs from the charlatans who are taking advantage of the system, there's not much to do.
.