Alibi Ike
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- Aug 8, 2010
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What really annoys me about what you received is the exact presumption that because you weren't full, it was ok to show up early, because, obviously, you weren't busy.Now I will turn away an 11 AM arrival even if no one was in the house last night. Why? I need my space. Mentally I am preparing myself for guests to show at 3 PM or after. Showing up at 2 PM throws me off.QUOTE: "BUT, yes always a but, innkeepers CAN BE TOO NICE. They really are not doing anyone a favor by doing this, other than cutting off their noses to spite their faces."
WOW, I am sorry but there is no such thing as too nice. Cutting off my nose to spite my face because I am too nice??? No, this is the business I grew up in, this is the way I was TAUGHT. We are in the business of HOSPITALITY and I agree that you may feel you have to implement your policy to a T, but don't come on here and blame US if we make a decision to bend OUR policy.
If I have a room ready at 11am and the guest shows up they will not be told to wait. I will not cut off my nose to spite my face and inconvenience my guest by telling them to come back. NOW they know from my website, my confirmation and my phone call what time check in is. If they tell me they are arriving earlier I will explain I cannot guarantee the room before 2pm. But turn them away? Um no.
So we each have our own way of dealing with things - we each have what works for us and what does not. People come on here asking for advice, they don't have to listen or use any of it.
But please DON'T BLAME YOUR FELLOW INNKEEPERS FOR YOUR GUESTS "INDISCRETIONS"..
I liked an analogy I read on here sometime before- arriving at a B&B 4 hours early is like arriving at a party well before the time stated. You shouldn't expect anyone to be happy to see you, least of all the host you are highly inconveniencing. Unless you've come to help, stay away until your 'time'.
Yes, inconveniencing. And I don't care if someone is paying me to stay here. Show up when you're told, not before and not after (if that can be avoided).
I've had guests try to push into the house at noon. Need to leave luggage, need to use your bathroom, need this, need that. Honey, if you didn't plan your pee breaks better than this, don't come cryin' on my doorstep. Park your car and go to the tourist info center 2 blocks away. This is my time, not yours. I'll be at your beck and call from 3 PM today until 11 AM the day you leave, but not a moment longer. (Excepting the half dozen phone calls!)
Doing this 24x365 means I have to draw a 'time' line that I am the sole arbiter of. And this works for me.
.This is a direct quote from an email I received from an unhappy guest:Alibi Ike said:You shouldn't expect anyone to be happy to see you, least of all the host you are highly inconveniencing...Yes, inconveniencing. And I don't care if someone is paying me to stay here. Show up when you're told, not before and not after (if that can be avoided).
We did not think it was unusual to check in early on Friday. I saw on the internet that you were half full on Thursday and with that info did not think it was a big deal. We were welcomed many times from other B&Bs to come early.
Her complaint was about a different issue, one which I usually address with guests in her room at check-in. They arrived to check in about 45 minutes after my Thursday guests had checked out, before noon. I was still in the middle of cleaning up and not really prepared to check the new guests in. I did it anyway, and left out pointing out a detail that ended up being important. Had they been checking in at their expected arrival time, that would not have happened, and it ended unhappily for the guest, and now for me.
Now I'm not going to argue with this guest that if they showed up unannounced at other B&Bs early - which is different, IMHO, than being welcomed to come early (which I assuredly did not do) - that all these other innkeepers were happy to see them. I bet they weren't. To the extent that other innkeepers allowed these guests to believe that showing up early and unannounced is "WELCOMED", they did us a disservice.
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We get that one a lot. "I see by your calendar that no one is in our room the night before, therefore, we will be checking in when we arrive in town."
Screw what the calendar shows. You'll check in when I open the door. These are guests who book weeks in advance and think nothing is going to change. Or, guests who deliberately look at the calendar the night before and then throw that in our faces at 10 AM when they arrive to be checked in.
"No one was in our room last night, we checked, so you have to let us in."
I know others on here have had the same happen to them. And it has happened to other innkeepers near where I am because those guests will show up at my door asking me where their innkeepers are at noon.