notAgrandma
Well-known member
- Joined
- Jul 7, 2017
- Messages
- 281
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I'm another happy ReservationKey customer! The system is great, reliable, offers a ton of reports, looks very polished, integrates seamlessly with credit card processors and MyAllocator, and it automatically adjusts to mobile-phone format -- *not* just "mobile-friendly" (you know, like those shrunken web pages that you can't read!). This is crucial because half of my website hits are via mobile phones. Plus the owner of ResKey, John, has great customer service skills and replies promptly to emails. Prices start at $20/month.
MyAllocator pulls the reservations from all OTAs and automatically plugs them into ResKey. It's $25/month. It's worth it to me because when I was trying to manage OTA reservations manually, I had 2 accidental double-bookings which were a bad experience for me, the guests, and hurt my standings with the OTAs. I have no idea if B&B.con can be integrated with ResKey directly, but it is integrated into my system via MyAllocator.
Last few item related to B&B.con and OTAs: My listing on the OTAs has a generic description of "queen bed, private bath". I do not list all of my rooms individually on the OTAs, and only 1 room is linked to myAllocator -- the room that used to have the lowest occupancy in previous years. By doing this, my OTA listings all have an urgent call-to-action message in red font: "In high demand! Only 1 room left!" When an OTA reservation comes in, I can move those guests to any room I want that has a queen bed & private bath. Also, ResKey allows me to send custom email messages to the OTA guests vs my direct bookings. The OTA guests get an email stressing our check in/out times (OTA guests seem even more oblivious to these details than others), telling them they HAVE to contact the OTA to cancel because we can't cancel reservations made via a 3rd party site, and stating that if they wanted a specific room they needed to book direct. I consider room choice to be a benefit provided only to my direct bookings. I'm not selling my 2-person Jacuzzi suite for $99 a night. If you wanted that room, shoulda called me!
MyAllocator pulls the reservations from all OTAs and automatically plugs them into ResKey. It's $25/month. It's worth it to me because when I was trying to manage OTA reservations manually, I had 2 accidental double-bookings which were a bad experience for me, the guests, and hurt my standings with the OTAs. I have no idea if B&B.con can be integrated with ResKey directly, but it is integrated into my system via MyAllocator.
Last few item related to B&B.con and OTAs: My listing on the OTAs has a generic description of "queen bed, private bath". I do not list all of my rooms individually on the OTAs, and only 1 room is linked to myAllocator -- the room that used to have the lowest occupancy in previous years. By doing this, my OTA listings all have an urgent call-to-action message in red font: "In high demand! Only 1 room left!" When an OTA reservation comes in, I can move those guests to any room I want that has a queen bed & private bath. Also, ResKey allows me to send custom email messages to the OTA guests vs my direct bookings. The OTA guests get an email stressing our check in/out times (OTA guests seem even more oblivious to these details than others), telling them they HAVE to contact the OTA to cancel because we can't cancel reservations made via a 3rd party site, and stating that if they wanted a specific room they needed to book direct. I consider room choice to be a benefit provided only to my direct bookings. I'm not selling my 2-person Jacuzzi suite for $99 a night. If you wanted that room, shoulda called me!