MyAllocator

[2cat_lady]

Anyone else having MyAllocator sending out modified reservations from OTAs and then resending confirmation emails?
Just had one resent that had stayed with me two days ago and gone, and another that had booked with me yesterday but send out two more today.

 

[Generic]

I had a case where reservations were modified, but it came from XPD where they changed the CC numbers and it resent things.

 

[2cat_lady]

I had a case where reservations were modified, but it came from XPD where they changed the CC numbers and it resent things..

I get that, but MyAllocator has sent the same modified booking email to me four times for the same guest AND the same confirmation email four times to the same guest. And he's already checked out.

 

[Generic]

I had a case where reservations were modified, but it came from XPD where they changed the CC numbers and it resent things..

I get that, but MyAllocator has sent the same modified booking email to me four times for the same guest AND the same confirmation email four times to the same guest. And he's already checked out.
.

Go to twitter... they seem to answer tech support there faster than their own damn website.

 

[2cat_lady]

I had a case where reservations were modified, but it came from XPD where they changed the CC numbers and it resent things..

I get that, but MyAllocator has sent the same modified booking email to me four times for the same guest AND the same confirmation email four times to the same guest. And he's already checked out.
.

Go to twitter... they seem to answer tech support there faster than their own damn website.
.

Done this twice. At this point, modified booking email sent out 9 times. My guest must think I'm looney tunes. I'm afraid to even send an apology.

 

[Generic]

I had a case where reservations were modified, but it came from XPD where they changed the CC numbers and it resent things..

I get that, but MyAllocator has sent the same modified booking email to me four times for the same guest AND the same confirmation email four times to the same guest. And he's already checked out.
.

Go to twitter... they seem to answer tech support there faster than their own damn website.
.

Done this twice. At this point, modified booking email sent out 9 times. My guest must think I'm looney tunes. I'm afraid to even send an apology.
.

I would.
1. Temporarily remove their email addresses, and put them in another box for the moment.
2. Send out an email apology saying something like "Errors between Expedia and their external connections are causing these emails to go out. To avoid this problem you have temporarily removed their email addresses from your system. You have sent an email to the support department in hopes of having this rectified as soon as possible. I am sorry for the inconvenience this has caused you, but rest assure that even if we aren't the cause, we are working to ensure that they fix it.
It says you care, you aren't doing it, and you are still taking responsibility. It goes a long way to making you seem the sane one.

 

[Morticia]

I had a case where reservations were modified, but it came from XPD where they changed the CC numbers and it resent things..

I get that, but MyAllocator has sent the same modified booking email to me four times for the same guest AND the same confirmation email four times to the same guest. And he's already checked out.
.

We got a modified booking email from booking . Com. Nothing modified about it that we can see. Could it be from them?

 

[2cat_lady]

I had a case where reservations were modified, but it came from XPD where they changed the CC numbers and it resent things..

I get that, but MyAllocator has sent the same modified booking email to me four times for the same guest AND the same confirmation email four times to the same guest. And he's already checked out.
.

Go to twitter... they seem to answer tech support there faster than their own damn website.
.

Done this twice. At this point, modified booking email sent out 9 times. My guest must think I'm looney tunes. I'm afraid to even send an apology.
.

I would.
1. Temporarily remove their email addresses, and put them in another box for the moment.
2. Send out an email apology saying something like "Errors between Expedia and their external connections are causing these emails to go out. To avoid this problem you have temporarily removed their email addresses from your system. You have sent an email to the support department in hopes of having this rectified as soon as possible. I am sorry for the inconvenience this has caused you, but rest assure that even if we aren't the cause, we are working to ensure that they fix it.
It says you care, you aren't doing it, and you are still taking responsibility. It goes a long way to making you seem the sane one.
.

Good suggestion. I'll see if that works.

 

[Copperhead]

I had a case where reservations were modified, but it came from XPD where they changed the CC numbers and it resent things..

I get that, but MyAllocator has sent the same modified booking email to me four times for the same guest AND the same confirmation email four times to the same guest. And he's already checked out.
.

We got a modified booking email from booking . Com. Nothing modified about it that we can see. Could it be from them?
.

We got a modified booking email from booking . Com. Nothing modified about it that we can see. Could it be from them?

You don't use myallocator so no it would not be from them.

I've had this happen once or twice, scratch my head and then go on with my day.

 

[Jcam]

I had a case where reservations were modified, but it came from XPD where they changed the CC numbers and it resent things..

I get that, but MyAllocator has sent the same modified booking email to me four times for the same guest AND the same confirmation email four times to the same guest. And he's already checked out.
.

We got a modified booking email from booking . Com. Nothing modified about it that we can see. Could it be from them?
.

they come through as modified if they change anything or do anything ie send you a message for example - we get it a lot I wouldn't worry.

 

[Morticia]

I had a case where reservations were modified, but it came from XPD where they changed the CC numbers and it resent things..

I get that, but MyAllocator has sent the same modified booking email to me four times for the same guest AND the same confirmation email four times to the same guest. And he's already checked out.
.

We got a modified booking email from booking . Com. Nothing modified about it that we can see. Could it be from them?
.

they come through as modified if they change anything or do anything ie send you a message for example - we get it a lot I wouldn't worry.
.

they come through as modified if they change anything or do anything ie send you a message for example - we get it a lot I wouldn't worry.

That's it. She emailed us about smoking.

 

[2cat_lady]

I had a case where reservations were modified, but it came from XPD where they changed the CC numbers and it resent things..

I get that, but MyAllocator has sent the same modified booking email to me four times for the same guest AND the same confirmation email four times to the same guest. And he's already checked out.
.

We got a modified booking email from booking . Com. Nothing modified about it that we can see. Could it be from them?
.

they come through as modified if they change anything or do anything ie send you a message for example - we get it a lot I wouldn't worry.
.

they come through as modified if they change anything or do anything ie send you a message for example - we get it a lot I wouldn't worry.

That's it. She emailed us about smoking.
.

It was a glitch on their part. They said it's fixed, but now I'm not getting any notifications from them. Thank goodness I BCC myself for my confirmation emails or I wouldn't know I got a rez. Also, found out about a cancellation when I checked my Reservation Key activity.
Be careful what you wish for ....