Audrey Forrest
Well-known member
- Joined
- May 16, 2016
- Messages
- 108
- Reaction score
- 0
The latest cancellation requests (made day of booking)
"I made reservation for my daughter (one week stay) but
she has been hospitalized with Zika virus. Please send me
a refund. She's very sick."
I offered a full refund upon receipt of verification by hospital of daughter's admission. Have yet to receive it.
Next guest phones to say his mother died and he cant make it. Requests refund. I say happy to do that but need copy
of Death Certificate. Still waiting for it!
Next guest says her daughter is bipolar, and is homeless
but she booked the room because it didnt work out daughter living with her. However, she wants to cancel, because daughter doesnt want to come here. Then goes on to say
daughter wouldnt be safe to stay in B&B because of her
bipolar disorder and is violent!!! No refund was made.
Interested to hear of various excuses your guests may make
to try and weasel out of booking. Our Cancellation Policy
is a good one BUT have been informed by our credit card
processor that Banks will side with customers, in spite of
a clear Cancellation Policy.
We are running a business, arent we? So now we are at
the mercy of the Banks. Anyone have a solution?
"I made reservation for my daughter (one week stay) but
she has been hospitalized with Zika virus. Please send me
a refund. She's very sick."
I offered a full refund upon receipt of verification by hospital of daughter's admission. Have yet to receive it.
Next guest phones to say his mother died and he cant make it. Requests refund. I say happy to do that but need copy
of Death Certificate. Still waiting for it!
Next guest says her daughter is bipolar, and is homeless
but she booked the room because it didnt work out daughter living with her. However, she wants to cancel, because daughter doesnt want to come here. Then goes on to say
daughter wouldnt be safe to stay in B&B because of her
bipolar disorder and is violent!!! No refund was made.
Interested to hear of various excuses your guests may make
to try and weasel out of booking. Our Cancellation Policy
is a good one BUT have been informed by our credit card
processor that Banks will side with customers, in spite of
a clear Cancellation Policy.
We are running a business, arent we? So now we are at
the mercy of the Banks. Anyone have a solution?