We had these older guests that came every year for long stays (7-9 nights) one or two times a year. Then all of a sudden they stopped coming. But I'm friends with their son on FB and saw a post by him the other day which got me thinking about them. These are the types of guests that become like family to you. So I reached out to them and told them that we missed them and wanted them to come back for a 3 or 4 night stay on us, that we considered them family and missed seeing them. Well I got back such a wonderful email that I was sitting here crying like a baby. I'm thrilled we are at a place in our business where we can have people stay free of charge. You just never know the difference one little email/offer can make to someone's life. Financial and medical difficulties have kept them from having any vacations for over 5 years. Now that all ends in just one month because I reached out with a kind offer. Here's a little snippet from her email:
"I remember I used to count the days until we stayed at your B&B …I would be counting when it was still over 90 days until we left for our trip…I never thought I would ever do that ever again. You have made us so happy with your offer. I won't have to wish or dream when I go to bed tonight…I may not be able to get to sleep I'm so excited! Wow, life is so good!"
Yes, Ms. Betty, life is so good! Hope everyone has a wonderful, happy weekend.
"I remember I used to count the days until we stayed at your B&B …I would be counting when it was still over 90 days until we left for our trip…I never thought I would ever do that ever again. You have made us so happy with your offer. I won't have to wish or dream when I go to bed tonight…I may not be able to get to sleep I'm so excited! Wow, life is so good!"
Yes, Ms. Betty, life is so good! Hope everyone has a wonderful, happy weekend.