Just looking for now...

[EmptyNest]

I like the Guest User interface of ThinkReservations better than RK, and since John seems to think upgrading the backend of RK is more important than the frontend, and is not very receptive lately to correcting existing issues before moving on.... I hear ya HillBill!.

I would like to see the backend improved as that is what I work with the most with clients and have it be more user friendly. You obviously hav regular contact with him so I don't know what issues concern you but backend has to function too
.

I would like to see the backend improved as that is what I work with the most with clients and have it be more user friendly. You obviously hav regular contact with him so I don't know what issues concern you but backend has to function too

I really didn't plan on going into the discussion but I will say a few things. These are just a handful of comments. Some go to a personal level for me that I will not go into.
For me I'm fine with him upgrading the backend. It does need some work I agree. That said, I believe what you already have should fully work before spending time to be able to update the color in the backend. I'm receiving complaints from guests on a regular bases and I have to constantly work the software to make it work. Its time to take a look around to see if anything else might work better for my business. I know I have lost reservations because if issues that have never been fixed. My customers don't like issues and many go elsewhere when they can't make a reservation. In this case I'm the customer and its time to look elsewhere.
.

Wish I knew what your problem is because all of my clients who use it have not complained about anything going wrong with their reservations etc.
.

I will try and send you a private message later today. We do have family coming to dinner tonight so my wife has me doing all kinds of things. Happy Thanksgiving by the way! I need to ask you som questions about our Inns website anyway. Hope you have a blessed day!
.

I am heading out for thanksgiving fundraiser dinner but whenever you have time. Enjoy your holiday

 

[Momma Smurf]

I like the Guest User interface of ThinkReservations better than RK, and since John seems to think upgrading the backend of RK is more important than the frontend, and is not very receptive lately to correcting existing issues before moving on.... I hear ya HillBill!.

I would like to see the backend improved as that is what I work with the most with clients and have it be more user friendly. You obviously hav regular contact with him so I don't know what issues concern you but backend has to function too
.

I would like to see the backend improved as that is what I work with the most with clients and have it be more user friendly. You obviously hav regular contact with him so I don't know what issues concern you but backend has to function too

I really didn't plan on going into the discussion but I will say a few things. These are just a handful of comments. Some go to a personal level for me that I will not go into.
For me I'm fine with him upgrading the backend. It does need some work I agree. That said, I believe what you already have should fully work before spending time to be able to update the color in the backend. I'm receiving complaints from guests on a regular bases and I have to constantly work the software to make it work. Its time to take a look around to see if anything else might work better for my business. I know I have lost reservations because if issues that have never been fixed. My customers don't like issues and many go elsewhere when they can't make a reservation. In this case I'm the customer and its time to look elsewhere.
.

Wish I knew what your problem is because all of my clients who use it have not complained about anything going wrong with their reservations etc.
.

I will try and send you a private message later today. We do have family coming to dinner tonight so my wife has me doing all kinds of things. Happy Thanksgiving by the way! I need to ask you som questions about our Inns website anyway. Hope you have a blessed day!
.

I am heading out for thanksgiving fundraiser dinner but whenever you have time. Enjoy your holiday
.

I can also send you a Pm tomorrow re the straw about to break the camel's back.

 

[Skamokawa]

I like the Guest User interface of ThinkReservations better than RK, and since John seems to think upgrading the backend of RK is more important than the frontend, and is not very receptive lately to correcting existing issues before moving on.... I hear ya HillBill!.

I would like to see the backend improved as that is what I work with the most with clients and have it be more user friendly. You obviously hav regular contact with him so I don't know what issues concern you but backend has to function too
.

I would like to see the backend improved as that is what I work with the most with clients and have it be more user friendly. You obviously hav regular contact with him so I don't know what issues concern you but backend has to function too

I really didn't plan on going into the discussion but I will say a few things. These are just a handful of comments. Some go to a personal level for me that I will not go into.
For me I'm fine with him upgrading the backend. It does need some work I agree. That said, I believe what you already have should fully work before spending time to be able to update the color in the backend. I'm receiving complaints from guests on a regular bases and I have to constantly work the software to make it work. Its time to take a look around to see if anything else might work better for my business. I know I have lost reservations because if issues that have never been fixed. My customers don't like issues and many go elsewhere when they can't make a reservation. In this case I'm the customer and its time to look elsewhere.
.

Well Hillb, I have surprise guests tonight who booked online, didn't get a confirmation but showed up today. Fortunately I was home and was able to do some quick details. Health challenges with a close family member have kept me away from home 6 nights out of 7 recently.
I know I asked folks here to do a test reservation a few months ago and for most no problem, but guests thinking they have booked but not getting confirmation (and me not knowing until they phone, or now, just show up) is ice too thin for me. I've been looking a bit too.

 

[Arks]

I like the Guest User interface of ThinkReservations better than RK, and since John seems to think upgrading the backend of RK is more important than the frontend, and is not very receptive lately to correcting existing issues before moving on.... I hear ya HillBill!.

I would like to see the backend improved as that is what I work with the most with clients and have it be more user friendly. You obviously hav regular contact with him so I don't know what issues concern you but backend has to function too
.

I would like to see the backend improved as that is what I work with the most with clients and have it be more user friendly. You obviously hav regular contact with him so I don't know what issues concern you but backend has to function too

I really didn't plan on going into the discussion but I will say a few things. These are just a handful of comments. Some go to a personal level for me that I will not go into.
For me I'm fine with him upgrading the backend. It does need some work I agree. That said, I believe what you already have should fully work before spending time to be able to update the color in the backend. I'm receiving complaints from guests on a regular bases and I have to constantly work the software to make it work. Its time to take a look around to see if anything else might work better for my business. I know I have lost reservations because if issues that have never been fixed. My customers don't like issues and many go elsewhere when they can't make a reservation. In this case I'm the customer and its time to look elsewhere.
.

Well Hillb, I have surprise guests tonight who booked online, didn't get a confirmation but showed up today. Fortunately I was home and was able to do some quick details. Health challenges with a close family member have kept me away from home 6 nights out of 7 recently.
I know I asked folks here to do a test reservation a few months ago and for most no problem, but guests thinking they have booked but not getting confirmation (and me not knowing until they phone, or now, just show up) is ice too thin for me. I've been looking a bit too.
.

I have surprise guests tonight who booked online, didn't get a confirmation but showed up today.

So you're saying they THOUGHT they booked online, but didn't click "Make Reservation" after entering their info, didn't pay any deposit, didn't get any confirmation, but thought they had a reservation and showed up?
That's user error and could happen with any online reservation system. Is there a reservation system out there that doesn't require the guest to click something after they enter their info? I've sure never seen one.

 

[JBloggs]

I like the Guest User interface of ThinkReservations better than RK, and since John seems to think upgrading the backend of RK is more important than the frontend, and is not very receptive lately to correcting existing issues before moving on.... I hear ya HillBill!.

I would like to see the backend improved as that is what I work with the most with clients and have it be more user friendly. You obviously hav regular contact with him so I don't know what issues concern you but backend has to function too
.

I would like to see the backend improved as that is what I work with the most with clients and have it be more user friendly. You obviously hav regular contact with him so I don't know what issues concern you but backend has to function too

I really didn't plan on going into the discussion but I will say a few things. These are just a handful of comments. Some go to a personal level for me that I will not go into.
For me I'm fine with him upgrading the backend. It does need some work I agree. That said, I believe what you already have should fully work before spending time to be able to update the color in the backend. I'm receiving complaints from guests on a regular bases and I have to constantly work the software to make it work. Its time to take a look around to see if anything else might work better for my business. I know I have lost reservations because if issues that have never been fixed. My customers don't like issues and many go elsewhere when they can't make a reservation. In this case I'm the customer and its time to look elsewhere.
.

Well Hillb, I have surprise guests tonight who booked online, didn't get a confirmation but showed up today. Fortunately I was home and was able to do some quick details. Health challenges with a close family member have kept me away from home 6 nights out of 7 recently.
I know I asked folks here to do a test reservation a few months ago and for most no problem, but guests thinking they have booked but not getting confirmation (and me not knowing until they phone, or now, just show up) is ice too thin for me. I've been looking a bit too.
.

I have surprise guests tonight who booked online, didn't get a confirmation but showed up today.

So you're saying they THOUGHT they booked online, but didn't click "Make Reservation" after entering their info, didn't pay any deposit, didn't get any confirmation, but thought they had a reservation and showed up?
That's user error and could happen with any online reservation system. Is there a reservation system out there that doesn't require the guest to click something after they enter their info? I've sure never seen one.
.

I have surprise guests tonight who booked online, didn't get a confirmation but showed up today.

So you're saying they THOUGHT they booked online, but didn't click "Make Reservation" after entering their info, didn't pay any deposit, didn't get any confirmation, but thought they had a reservation and showed up?
That's user error and could happen with any online reservation system. Is there a reservation system out there that doesn't require the guest to click something after they enter their info? I've sure never seen one.

or if Skamok goes into the program is there a reservation sitting in there? I would like to know. She didn't really say. Just that they thought they made one and showed up, as mentioned that happens in any program. Have you been getting YOUR reservation that a booking was made Skamok? I ask cheerfully.
If this is something that is happening it is a HUGE deal, not something we talk about here, but something that should be dealt with at the program level and on the forum over there. I don't see any forum topics for it right now.

 

[EmptyNest]

I like the Guest User interface of ThinkReservations better than RK, and since John seems to think upgrading the backend of RK is more important than the frontend, and is not very receptive lately to correcting existing issues before moving on.... I hear ya HillBill!.

I would like to see the backend improved as that is what I work with the most with clients and have it be more user friendly. You obviously hav regular contact with him so I don't know what issues concern you but backend has to function too
.

I would like to see the backend improved as that is what I work with the most with clients and have it be more user friendly. You obviously hav regular contact with him so I don't know what issues concern you but backend has to function too

I really didn't plan on going into the discussion but I will say a few things. These are just a handful of comments. Some go to a personal level for me that I will not go into.
For me I'm fine with him upgrading the backend. It does need some work I agree. That said, I believe what you already have should fully work before spending time to be able to update the color in the backend. I'm receiving complaints from guests on a regular bases and I have to constantly work the software to make it work. Its time to take a look around to see if anything else might work better for my business. I know I have lost reservations because if issues that have never been fixed. My customers don't like issues and many go elsewhere when they can't make a reservation. In this case I'm the customer and its time to look elsewhere.
.

Well Hillb, I have surprise guests tonight who booked online, didn't get a confirmation but showed up today. Fortunately I was home and was able to do some quick details. Health challenges with a close family member have kept me away from home 6 nights out of 7 recently.
I know I asked folks here to do a test reservation a few months ago and for most no problem, but guests thinking they have booked but not getting confirmation (and me not knowing until they phone, or now, just show up) is ice too thin for me. I've been looking a bit too.
.

I have surprise guests tonight who booked online, didn't get a confirmation but showed up today.

So you're saying they THOUGHT they booked online, but didn't click "Make Reservation" after entering their info, didn't pay any deposit, didn't get any confirmation, but thought they had a reservation and showed up?
That's user error and could happen with any online reservation system. Is there a reservation system out there that doesn't require the guest to click something after they enter their info? I've sure never seen one.
.

I have surprise guests tonight who booked online, didn't get a confirmation but showed up today.

So you're saying they THOUGHT they booked online, but didn't click "Make Reservation" after entering their info, didn't pay any deposit, didn't get any confirmation, but thought they had a reservation and showed up?
That's user error and could happen with any online reservation system. Is there a reservation system out there that doesn't require the guest to click something after they enter their info? I've sure never seen one.

or if Skamok goes into the program is there a reservation sitting in there? I would like to know. She didn't really say. Just that they thought they made one and showed up, as mentioned that happens in any program. Have you been getting YOUR reservation that a booking was made Skamok? I ask cheerfully.
If this is something that is happening it is a HUGE deal, not something we talk about here, but something that should be dealt with at the program level and on the forum over there. I don't see any forum topics for it right now.
.

Sounds like we are making assumptions we should not. If there ever an issue surely that other forum would be on fire. My suggestion is we all stop theorizing and those having issues deal with it directly. Then share with us the real facts. I am deleting my comment

 

[EmptyNest]

I like the Guest User interface of ThinkReservations better than RK, and since John seems to think upgrading the backend of RK is more important than the frontend, and is not very receptive lately to correcting existing issues before moving on.... I hear ya HillBill!.

I would like to see the backend improved as that is what I work with the most with clients and have it be more user friendly. You obviously hav regular contact with him so I don't know what issues concern you but backend has to function too
.

I would like to see the backend improved as that is what I work with the most with clients and have it be more user friendly. You obviously hav regular contact with him so I don't know what issues concern you but backend has to function too

I really didn't plan on going into the discussion but I will say a few things. These are just a handful of comments. Some go to a personal level for me that I will not go into.
For me I'm fine with him upgrading the backend. It does need some work I agree. That said, I believe what you already have should fully work before spending time to be able to update the color in the backend. I'm receiving complaints from guests on a regular bases and I have to constantly work the software to make it work. Its time to take a look around to see if anything else might work better for my business. I know I have lost reservations because if issues that have never been fixed. My customers don't like issues and many go elsewhere when they can't make a reservation. In this case I'm the customer and its time to look elsewhere.
.

Well Hillb, I have surprise guests tonight who booked online, didn't get a confirmation but showed up today. Fortunately I was home and was able to do some quick details. Health challenges with a close family member have kept me away from home 6 nights out of 7 recently.
I know I asked folks here to do a test reservation a few months ago and for most no problem, but guests thinking they have booked but not getting confirmation (and me not knowing until they phone, or now, just show up) is ice too thin for me. I've been looking a bit too.
.

deleted

 

[JBloggs]

I like the Guest User interface of ThinkReservations better than RK, and since John seems to think upgrading the backend of RK is more important than the frontend, and is not very receptive lately to correcting existing issues before moving on.... I hear ya HillBill!.

I would like to see the backend improved as that is what I work with the most with clients and have it be more user friendly. You obviously hav regular contact with him so I don't know what issues concern you but backend has to function too
.

I would like to see the backend improved as that is what I work with the most with clients and have it be more user friendly. You obviously hav regular contact with him so I don't know what issues concern you but backend has to function too

I really didn't plan on going into the discussion but I will say a few things. These are just a handful of comments. Some go to a personal level for me that I will not go into.
For me I'm fine with him upgrading the backend. It does need some work I agree. That said, I believe what you already have should fully work before spending time to be able to update the color in the backend. I'm receiving complaints from guests on a regular bases and I have to constantly work the software to make it work. Its time to take a look around to see if anything else might work better for my business. I know I have lost reservations because if issues that have never been fixed. My customers don't like issues and many go elsewhere when they can't make a reservation. In this case I'm the customer and its time to look elsewhere.
.

Well Hillb, I have surprise guests tonight who booked online, didn't get a confirmation but showed up today. Fortunately I was home and was able to do some quick details. Health challenges with a close family member have kept me away from home 6 nights out of 7 recently.
I know I asked folks here to do a test reservation a few months ago and for most no problem, but guests thinking they have booked but not getting confirmation (and me not knowing until they phone, or now, just show up) is ice too thin for me. I've been looking a bit too.
.

I would like to know more

 

[JBloggs]

I like the Guest User interface of ThinkReservations better than RK, and since John seems to think upgrading the backend of RK is more important than the frontend, and is not very receptive lately to correcting existing issues before moving on.... I hear ya HillBill!.

I would like to see the backend improved as that is what I work with the most with clients and have it be more user friendly. You obviously hav regular contact with him so I don't know what issues concern you but backend has to function too
.

I would like to see the backend improved as that is what I work with the most with clients and have it be more user friendly. You obviously hav regular contact with him so I don't know what issues concern you but backend has to function too

I really didn't plan on going into the discussion but I will say a few things. These are just a handful of comments. Some go to a personal level for me that I will not go into.
For me I'm fine with him upgrading the backend. It does need some work I agree. That said, I believe what you already have should fully work before spending time to be able to update the color in the backend. I'm receiving complaints from guests on a regular bases and I have to constantly work the software to make it work. Its time to take a look around to see if anything else might work better for my business. I know I have lost reservations because if issues that have never been fixed. My customers don't like issues and many go elsewhere when they can't make a reservation. In this case I'm the customer and its time to look elsewhere.
.

Well Hillb, I have surprise guests tonight who booked online, didn't get a confirmation but showed up today. Fortunately I was home and was able to do some quick details. Health challenges with a close family member have kept me away from home 6 nights out of 7 recently.
I know I asked folks here to do a test reservation a few months ago and for most no problem, but guests thinking they have booked but not getting confirmation (and me not knowing until they phone, or now, just show up) is ice too thin for me. I've been looking a bit too.
.

I have surprise guests tonight who booked online, didn't get a confirmation but showed up today.

So you're saying they THOUGHT they booked online, but didn't click "Make Reservation" after entering their info, didn't pay any deposit, didn't get any confirmation, but thought they had a reservation and showed up?
That's user error and could happen with any online reservation system. Is there a reservation system out there that doesn't require the guest to click something after they enter their info? I've sure never seen one.
.

I have surprise guests tonight who booked online, didn't get a confirmation but showed up today.

So you're saying they THOUGHT they booked online, but didn't click "Make Reservation" after entering their info, didn't pay any deposit, didn't get any confirmation, but thought they had a reservation and showed up?
That's user error and could happen with any online reservation system. Is there a reservation system out there that doesn't require the guest to click something after they enter their info? I've sure never seen one.

or if Skamok goes into the program is there a reservation sitting in there? I would like to know. She didn't really say. Just that they thought they made one and showed up, as mentioned that happens in any program. Have you been getting YOUR reservation that a booking was made Skamok? I ask cheerfully.
If this is something that is happening it is a HUGE deal, not something we talk about here, but something that should be dealt with at the program level and on the forum over there. I don't see any forum topics for it right now.
.

Sounds like we are making assumptions we should not. If there ever an issue surely that other forum would be on fire. My suggestion is we all stop theorizing and those having issues deal with it directly. Then share with us the real facts. I am deleting my comment
.

Sounds like we are making assumptions we should not. If there ever an issue surely that other forum would be on fire. My suggestion is we all stop theorizing and those having issues deal with it directly. Then share with us the real facts. I am deleting my comment

You quoted me so I can't edit mine.

 

[Arks]

I like the Guest User interface of ThinkReservations better than RK, and since John seems to think upgrading the backend of RK is more important than the frontend, and is not very receptive lately to correcting existing issues before moving on.... I hear ya HillBill!.

I would like to see the backend improved as that is what I work with the most with clients and have it be more user friendly. You obviously hav regular contact with him so I don't know what issues concern you but backend has to function too
.

I would like to see the backend improved as that is what I work with the most with clients and have it be more user friendly. You obviously hav regular contact with him so I don't know what issues concern you but backend has to function too

I really didn't plan on going into the discussion but I will say a few things. These are just a handful of comments. Some go to a personal level for me that I will not go into.
For me I'm fine with him upgrading the backend. It does need some work I agree. That said, I believe what you already have should fully work before spending time to be able to update the color in the backend. I'm receiving complaints from guests on a regular bases and I have to constantly work the software to make it work. Its time to take a look around to see if anything else might work better for my business. I know I have lost reservations because if issues that have never been fixed. My customers don't like issues and many go elsewhere when they can't make a reservation. In this case I'm the customer and its time to look elsewhere.
.

Well Hillb, I have surprise guests tonight who booked online, didn't get a confirmation but showed up today. Fortunately I was home and was able to do some quick details. Health challenges with a close family member have kept me away from home 6 nights out of 7 recently.
I know I asked folks here to do a test reservation a few months ago and for most no problem, but guests thinking they have booked but not getting confirmation (and me not knowing until they phone, or now, just show up) is ice too thin for me. I've been looking a bit too.
.

I have surprise guests tonight who booked online, didn't get a confirmation but showed up today.

So you're saying they THOUGHT they booked online, but didn't click "Make Reservation" after entering their info, didn't pay any deposit, didn't get any confirmation, but thought they had a reservation and showed up?
That's user error and could happen with any online reservation system. Is there a reservation system out there that doesn't require the guest to click something after they enter their info? I've sure never seen one.
.

I have surprise guests tonight who booked online, didn't get a confirmation but showed up today.

So you're saying they THOUGHT they booked online, but didn't click "Make Reservation" after entering their info, didn't pay any deposit, didn't get any confirmation, but thought they had a reservation and showed up?
That's user error and could happen with any online reservation system. Is there a reservation system out there that doesn't require the guest to click something after they enter their info? I've sure never seen one.

or if Skamok goes into the program is there a reservation sitting in there? I would like to know. She didn't really say. Just that they thought they made one and showed up, as mentioned that happens in any program. Have you been getting YOUR reservation that a booking was made Skamok? I ask cheerfully.
If this is something that is happening it is a HUGE deal, not something we talk about here, but something that should be dealt with at the program level and on the forum over there. I don't see any forum topics for it right now.
.

...if Skamok goes into the program is there a reservation sitting in there?

Skamok said, "...surprise guests tonight...Fortunately I was home and was able to do some quick details."
That means the reservation was not sitting there. It means that the reservation never was really made in the first place.
I have the system BCC me on every confirmation. That way I know that since I got it, it was sent to the guest also. If they didn't get it, that's a problem at their end, something we can't control.

 

[Momma Smurf]

I like the Guest User interface of ThinkReservations better than RK, and since John seems to think upgrading the backend of RK is more important than the frontend, and is not very receptive lately to correcting existing issues before moving on.... I hear ya HillBill!.

I would like to see the backend improved as that is what I work with the most with clients and have it be more user friendly. You obviously hav regular contact with him so I don't know what issues concern you but backend has to function too
.

I would like to see the backend improved as that is what I work with the most with clients and have it be more user friendly. You obviously hav regular contact with him so I don't know what issues concern you but backend has to function too

I really didn't plan on going into the discussion but I will say a few things. These are just a handful of comments. Some go to a personal level for me that I will not go into.
For me I'm fine with him upgrading the backend. It does need some work I agree. That said, I believe what you already have should fully work before spending time to be able to update the color in the backend. I'm receiving complaints from guests on a regular bases and I have to constantly work the software to make it work. Its time to take a look around to see if anything else might work better for my business. I know I have lost reservations because if issues that have never been fixed. My customers don't like issues and many go elsewhere when they can't make a reservation. In this case I'm the customer and its time to look elsewhere.
.

Well Hillb, I have surprise guests tonight who booked online, didn't get a confirmation but showed up today. Fortunately I was home and was able to do some quick details. Health challenges with a close family member have kept me away from home 6 nights out of 7 recently.
I know I asked folks here to do a test reservation a few months ago and for most no problem, but guests thinking they have booked but not getting confirmation (and me not knowing until they phone, or now, just show up) is ice too thin for me. I've been looking a bit too.
.

I agree that this is user error. I get calls every now and then from folks telling me that they've booked and never received a confirmation. It's because they didn't finalize. Although, one could argue that there may have been a momentary system glitch. There have been less issues with this since John switched to Amazon servers. I wouldn't worry about it unless it becomes a common occurrence.

 

[Skamokawa]

I like the Guest User interface of ThinkReservations better than RK, and since John seems to think upgrading the backend of RK is more important than the frontend, and is not very receptive lately to correcting existing issues before moving on.... I hear ya HillBill!.

I would like to see the backend improved as that is what I work with the most with clients and have it be more user friendly. You obviously hav regular contact with him so I don't know what issues concern you but backend has to function too
.

I would like to see the backend improved as that is what I work with the most with clients and have it be more user friendly. You obviously hav regular contact with him so I don't know what issues concern you but backend has to function too

I really didn't plan on going into the discussion but I will say a few things. These are just a handful of comments. Some go to a personal level for me that I will not go into.
For me I'm fine with him upgrading the backend. It does need some work I agree. That said, I believe what you already have should fully work before spending time to be able to update the color in the backend. I'm receiving complaints from guests on a regular bases and I have to constantly work the software to make it work. Its time to take a look around to see if anything else might work better for my business. I know I have lost reservations because if issues that have never been fixed. My customers don't like issues and many go elsewhere when they can't make a reservation. In this case I'm the customer and its time to look elsewhere.
.

Well Hillb, I have surprise guests tonight who booked online, didn't get a confirmation but showed up today. Fortunately I was home and was able to do some quick details. Health challenges with a close family member have kept me away from home 6 nights out of 7 recently.
I know I asked folks here to do a test reservation a few months ago and for most no problem, but guests thinking they have booked but not getting confirmation (and me not knowing until they phone, or now, just show up) is ice too thin for me. I've been looking a bit too.
.

I agree that this is user error. I get calls every now and then from folks telling me that they've booked and never received a confirmation. It's because they didn't finalize. Although, one could argue that there may have been a momentary system glitch. There have been less issues with this since John switched to Amazon servers. I wouldn't worry about it unless it becomes a common occurrence.
.

Well, its happened 5 or 6 times, and all those times the guests have phoned to confirm. Yesterday I didn't have bookings, or so I thought. I was finishing up Thanksgiving dinner to take to homebound family member. While having thanksgiving dinner elsewhere, I got the call from someone asking how to get the key. I knew I had guests for Friday, but had no clue anyone had booked for Thanksgiving night until the phone call. I told the guest I would be there after 7p, and to just take time with his family, that the inn would be unlocked when they arrived. This was at 6p.
Fortunately, I know the family, so don't have to anticipate the negative review, but - this did not happen with the previous engine, and I think this is the wake up call for me.
Tonight's guests, booked online, no issues. Its so random, and right now, with other issues going on, is not the time for this kind or surprise.

 

[Skamokawa]

It seems there are more options to choose from than just a few years ago. That helps a bit.

 

[Jcam]

I like the Guest User interface of ThinkReservations better than RK, and since John seems to think upgrading the backend of RK is more important than the frontend, and is not very receptive lately to correcting existing issues before moving on.... I hear ya HillBill!.

I would like to see the backend improved as that is what I work with the most with clients and have it be more user friendly. You obviously hav regular contact with him so I don't know what issues concern you but backend has to function too
.

I would like to see the backend improved as that is what I work with the most with clients and have it be more user friendly. You obviously hav regular contact with him so I don't know what issues concern you but backend has to function too

I really didn't plan on going into the discussion but I will say a few things. These are just a handful of comments. Some go to a personal level for me that I will not go into.
For me I'm fine with him upgrading the backend. It does need some work I agree. That said, I believe what you already have should fully work before spending time to be able to update the color in the backend. I'm receiving complaints from guests on a regular bases and I have to constantly work the software to make it work. Its time to take a look around to see if anything else might work better for my business. I know I have lost reservations because if issues that have never been fixed. My customers don't like issues and many go elsewhere when they can't make a reservation. In this case I'm the customer and its time to look elsewhere.
.

Well Hillb, I have surprise guests tonight who booked online, didn't get a confirmation but showed up today. Fortunately I was home and was able to do some quick details. Health challenges with a close family member have kept me away from home 6 nights out of 7 recently.
I know I asked folks here to do a test reservation a few months ago and for most no problem, but guests thinking they have booked but not getting confirmation (and me not knowing until they phone, or now, just show up) is ice too thin for me. I've been looking a bit too.
.

I agree that this is user error. I get calls every now and then from folks telling me that they've booked and never received a confirmation. It's because they didn't finalize. Although, one could argue that there may have been a momentary system glitch. There have been less issues with this since John switched to Amazon servers. I wouldn't worry about it unless it becomes a common occurrence.
.

Weve had glitches with book.com unrelated to booking system - all over my neighbourhood - happens when 2 people are trying to book same room and 1 gets in first for the last room, book doesn't let the other one go through but doesn't really explain this to the customer and they never get the reservation. It comes out when you ask them when they booked.

 

[gillumhouse]

I like the Guest User interface of ThinkReservations better than RK, and since John seems to think upgrading the backend of RK is more important than the frontend, and is not very receptive lately to correcting existing issues before moving on.... I hear ya HillBill!.

I would like to see the backend improved as that is what I work with the most with clients and have it be more user friendly. You obviously hav regular contact with him so I don't know what issues concern you but backend has to function too
.

I would like to see the backend improved as that is what I work with the most with clients and have it be more user friendly. You obviously hav regular contact with him so I don't know what issues concern you but backend has to function too

I really didn't plan on going into the discussion but I will say a few things. These are just a handful of comments. Some go to a personal level for me that I will not go into.
For me I'm fine with him upgrading the backend. It does need some work I agree. That said, I believe what you already have should fully work before spending time to be able to update the color in the backend. I'm receiving complaints from guests on a regular bases and I have to constantly work the software to make it work. Its time to take a look around to see if anything else might work better for my business. I know I have lost reservations because if issues that have never been fixed. My customers don't like issues and many go elsewhere when they can't make a reservation. In this case I'm the customer and its time to look elsewhere.
.

Well Hillb, I have surprise guests tonight who booked online, didn't get a confirmation but showed up today. Fortunately I was home and was able to do some quick details. Health challenges with a close family member have kept me away from home 6 nights out of 7 recently.
I know I asked folks here to do a test reservation a few months ago and for most no problem, but guests thinking they have booked but not getting confirmation (and me not knowing until they phone, or now, just show up) is ice too thin for me. I've been looking a bit too.
.

I agree that this is user error. I get calls every now and then from folks telling me that they've booked and never received a confirmation. It's because they didn't finalize. Although, one could argue that there may have been a momentary system glitch. There have been less issues with this since John switched to Amazon servers. I wouldn't worry about it unless it becomes a common occurrence.
.

Well, its happened 5 or 6 times, and all those times the guests have phoned to confirm. Yesterday I didn't have bookings, or so I thought. I was finishing up Thanksgiving dinner to take to homebound family member. While having thanksgiving dinner elsewhere, I got the call from someone asking how to get the key. I knew I had guests for Friday, but had no clue anyone had booked for Thanksgiving night until the phone call. I told the guest I would be there after 7p, and to just take time with his family, that the inn would be unlocked when they arrived. This was at 6p.
Fortunately, I know the family, so don't have to anticipate the negative review, but - this did not happen with the previous engine, and I think this is the wake up call for me.
Tonight's guests, booked online, no issues. Its so random, and right now, with other issues going on, is not the time for this kind or surprise.
.

I have same day bookings blocked. they get the waiting list form

 

[Skamokawa]

I like the Guest User interface of ThinkReservations better than RK, and since John seems to think upgrading the backend of RK is more important than the frontend, and is not very receptive lately to correcting existing issues before moving on.... I hear ya HillBill!.

I would like to see the backend improved as that is what I work with the most with clients and have it be more user friendly. You obviously hav regular contact with him so I don't know what issues concern you but backend has to function too
.

I would like to see the backend improved as that is what I work with the most with clients and have it be more user friendly. You obviously hav regular contact with him so I don't know what issues concern you but backend has to function too

I really didn't plan on going into the discussion but I will say a few things. These are just a handful of comments. Some go to a personal level for me that I will not go into.
For me I'm fine with him upgrading the backend. It does need some work I agree. That said, I believe what you already have should fully work before spending time to be able to update the color in the backend. I'm receiving complaints from guests on a regular bases and I have to constantly work the software to make it work. Its time to take a look around to see if anything else might work better for my business. I know I have lost reservations because if issues that have never been fixed. My customers don't like issues and many go elsewhere when they can't make a reservation. In this case I'm the customer and its time to look elsewhere.
.

Well Hillb, I have surprise guests tonight who booked online, didn't get a confirmation but showed up today. Fortunately I was home and was able to do some quick details. Health challenges with a close family member have kept me away from home 6 nights out of 7 recently.
I know I asked folks here to do a test reservation a few months ago and for most no problem, but guests thinking they have booked but not getting confirmation (and me not knowing until they phone, or now, just show up) is ice too thin for me. I've been looking a bit too.
.

I have surprise guests tonight who booked online, didn't get a confirmation but showed up today.

So you're saying they THOUGHT they booked online, but didn't click "Make Reservation" after entering their info, didn't pay any deposit, didn't get any confirmation, but thought they had a reservation and showed up?
That's user error and could happen with any online reservation system. Is there a reservation system out there that doesn't require the guest to click something after they enter their info? I've sure never seen one.
.

He said he clicked final confirmation twice. I've heard the same from others.

 

[Skamokawa]

I like the Guest User interface of ThinkReservations better than RK, and since John seems to think upgrading the backend of RK is more important than the frontend, and is not very receptive lately to correcting existing issues before moving on.... I hear ya HillBill!.

I would like to see the backend improved as that is what I work with the most with clients and have it be more user friendly. You obviously hav regular contact with him so I don't know what issues concern you but backend has to function too
.

I would like to see the backend improved as that is what I work with the most with clients and have it be more user friendly. You obviously hav regular contact with him so I don't know what issues concern you but backend has to function too

I really didn't plan on going into the discussion but I will say a few things. These are just a handful of comments. Some go to a personal level for me that I will not go into.
For me I'm fine with him upgrading the backend. It does need some work I agree. That said, I believe what you already have should fully work before spending time to be able to update the color in the backend. I'm receiving complaints from guests on a regular bases and I have to constantly work the software to make it work. Its time to take a look around to see if anything else might work better for my business. I know I have lost reservations because if issues that have never been fixed. My customers don't like issues and many go elsewhere when they can't make a reservation. In this case I'm the customer and its time to look elsewhere.
.

Well Hillb, I have surprise guests tonight who booked online, didn't get a confirmation but showed up today. Fortunately I was home and was able to do some quick details. Health challenges with a close family member have kept me away from home 6 nights out of 7 recently.
I know I asked folks here to do a test reservation a few months ago and for most no problem, but guests thinking they have booked but not getting confirmation (and me not knowing until they phone, or now, just show up) is ice too thin for me. I've been looking a bit too.
.

I have surprise guests tonight who booked online, didn't get a confirmation but showed up today.

So you're saying they THOUGHT they booked online, but didn't click "Make Reservation" after entering their info, didn't pay any deposit, didn't get any confirmation, but thought they had a reservation and showed up?
That's user error and could happen with any online reservation system. Is there a reservation system out there that doesn't require the guest to click something after they enter their info? I've sure never seen one.
.

I have surprise guests tonight who booked online, didn't get a confirmation but showed up today.

So you're saying they THOUGHT they booked online, but didn't click "Make Reservation" after entering their info, didn't pay any deposit, didn't get any confirmation, but thought they had a reservation and showed up?
That's user error and could happen with any online reservation system. Is there a reservation system out there that doesn't require the guest to click something after they enter their info? I've sure never seen one.

or if Skamok goes into the program is there a reservation sitting in there? I would like to know. She didn't really say. Just that they thought they made one and showed up, as mentioned that happens in any program. Have you been getting YOUR reservation that a booking was made Skamok? I ask cheerfully.
If this is something that is happening it is a HUGE deal, not something we talk about here, but something that should be dealt with at the program level and on the forum over there. I don't see any forum topics for it right now.
.

No, I get an email if a booking is made, plus I double checked the reservations just in case these folks were actually tonight's guests just a day early. There was no reservation in the system.
I haven't taken it up with John at this time, partly because I don't really know what to tell him due to the randomness of the occurrences.

 

[Skamokawa]

I like the Guest User interface of ThinkReservations better than RK, and since John seems to think upgrading the backend of RK is more important than the frontend, and is not very receptive lately to correcting existing issues before moving on.... I hear ya HillBill!.

I would like to see the backend improved as that is what I work with the most with clients and have it be more user friendly. You obviously hav regular contact with him so I don't know what issues concern you but backend has to function too
.

I would like to see the backend improved as that is what I work with the most with clients and have it be more user friendly. You obviously hav regular contact with him so I don't know what issues concern you but backend has to function too

I really didn't plan on going into the discussion but I will say a few things. These are just a handful of comments. Some go to a personal level for me that I will not go into.
For me I'm fine with him upgrading the backend. It does need some work I agree. That said, I believe what you already have should fully work before spending time to be able to update the color in the backend. I'm receiving complaints from guests on a regular bases and I have to constantly work the software to make it work. Its time to take a look around to see if anything else might work better for my business. I know I have lost reservations because if issues that have never been fixed. My customers don't like issues and many go elsewhere when they can't make a reservation. In this case I'm the customer and its time to look elsewhere.
.

Well Hillb, I have surprise guests tonight who booked online, didn't get a confirmation but showed up today. Fortunately I was home and was able to do some quick details. Health challenges with a close family member have kept me away from home 6 nights out of 7 recently.
I know I asked folks here to do a test reservation a few months ago and for most no problem, but guests thinking they have booked but not getting confirmation (and me not knowing until they phone, or now, just show up) is ice too thin for me. I've been looking a bit too.
.

I agree that this is user error. I get calls every now and then from folks telling me that they've booked and never received a confirmation. It's because they didn't finalize. Although, one could argue that there may have been a momentary system glitch. There have been less issues with this since John switched to Amazon servers. I wouldn't worry about it unless it becomes a common occurrence.
.

Well, its happened 5 or 6 times, and all those times the guests have phoned to confirm. Yesterday I didn't have bookings, or so I thought. I was finishing up Thanksgiving dinner to take to homebound family member. While having thanksgiving dinner elsewhere, I got the call from someone asking how to get the key. I knew I had guests for Friday, but had no clue anyone had booked for Thanksgiving night until the phone call. I told the guest I would be there after 7p, and to just take time with his family, that the inn would be unlocked when they arrived. This was at 6p.
Fortunately, I know the family, so don't have to anticipate the negative review, but - this did not happen with the previous engine, and I think this is the wake up call for me.
Tonight's guests, booked online, no issues. Its so random, and right now, with other issues going on, is not the time for this kind or surprise.
.

I have same day bookings blocked. they get the waiting list form
.

He told me he booked a week ago.

 

[JBloggs]

I like the Guest User interface of ThinkReservations better than RK, and since John seems to think upgrading the backend of RK is more important than the frontend, and is not very receptive lately to correcting existing issues before moving on.... I hear ya HillBill!.

I would like to see the backend improved as that is what I work with the most with clients and have it be more user friendly. You obviously hav regular contact with him so I don't know what issues concern you but backend has to function too
.

I would like to see the backend improved as that is what I work with the most with clients and have it be more user friendly. You obviously hav regular contact with him so I don't know what issues concern you but backend has to function too

I really didn't plan on going into the discussion but I will say a few things. These are just a handful of comments. Some go to a personal level for me that I will not go into.
For me I'm fine with him upgrading the backend. It does need some work I agree. That said, I believe what you already have should fully work before spending time to be able to update the color in the backend. I'm receiving complaints from guests on a regular bases and I have to constantly work the software to make it work. Its time to take a look around to see if anything else might work better for my business. I know I have lost reservations because if issues that have never been fixed. My customers don't like issues and many go elsewhere when they can't make a reservation. In this case I'm the customer and its time to look elsewhere.
.

Well Hillb, I have surprise guests tonight who booked online, didn't get a confirmation but showed up today. Fortunately I was home and was able to do some quick details. Health challenges with a close family member have kept me away from home 6 nights out of 7 recently.
I know I asked folks here to do a test reservation a few months ago and for most no problem, but guests thinking they have booked but not getting confirmation (and me not knowing until they phone, or now, just show up) is ice too thin for me. I've been looking a bit too.
.

I agree that this is user error. I get calls every now and then from folks telling me that they've booked and never received a confirmation. It's because they didn't finalize. Although, one could argue that there may have been a momentary system glitch. There have been less issues with this since John switched to Amazon servers. I wouldn't worry about it unless it becomes a common occurrence.
.

Well, its happened 5 or 6 times, and all those times the guests have phoned to confirm. Yesterday I didn't have bookings, or so I thought. I was finishing up Thanksgiving dinner to take to homebound family member. While having thanksgiving dinner elsewhere, I got the call from someone asking how to get the key. I knew I had guests for Friday, but had no clue anyone had booked for Thanksgiving night until the phone call. I told the guest I would be there after 7p, and to just take time with his family, that the inn would be unlocked when they arrived. This was at 6p.
Fortunately, I know the family, so don't have to anticipate the negative review, but - this did not happen with the previous engine, and I think this is the wake up call for me.
Tonight's guests, booked online, no issues. Its so random, and right now, with other issues going on, is not the time for this kind or surprise.
.

I have same day bookings blocked. they get the waiting list form
.

He told me he booked a week ago.
.

He told me he booked a week ago.

I want to trouble shoot it for you, but I can't from here. You know we want to always solve things on the forum, please don't be offended Skamok. I know there are glitches in every program.
So on your side there was nothing,and on their side there was nothing, and they didn't get a confirmation which meant they didn't have a reservation.
Just saying this because I put a note on my program that reads if you don't get a reservation confirmation you have not reserved the room,to please call or email: xuc@

 

[JBloggs]

I like the Guest User interface of ThinkReservations better than RK, and since John seems to think upgrading the backend of RK is more important than the frontend, and is not very receptive lately to correcting existing issues before moving on.... I hear ya HillBill!.

I would like to see the backend improved as that is what I work with the most with clients and have it be more user friendly. You obviously hav regular contact with him so I don't know what issues concern you but backend has to function too
.

I would like to see the backend improved as that is what I work with the most with clients and have it be more user friendly. You obviously hav regular contact with him so I don't know what issues concern you but backend has to function too

I really didn't plan on going into the discussion but I will say a few things. These are just a handful of comments. Some go to a personal level for me that I will not go into.
For me I'm fine with him upgrading the backend. It does need some work I agree. That said, I believe what you already have should fully work before spending time to be able to update the color in the backend. I'm receiving complaints from guests on a regular bases and I have to constantly work the software to make it work. Its time to take a look around to see if anything else might work better for my business. I know I have lost reservations because if issues that have never been fixed. My customers don't like issues and many go elsewhere when they can't make a reservation. In this case I'm the customer and its time to look elsewhere.
.

Well Hillb, I have surprise guests tonight who booked online, didn't get a confirmation but showed up today. Fortunately I was home and was able to do some quick details. Health challenges with a close family member have kept me away from home 6 nights out of 7 recently.
I know I asked folks here to do a test reservation a few months ago and for most no problem, but guests thinking they have booked but not getting confirmation (and me not knowing until they phone, or now, just show up) is ice too thin for me. I've been looking a bit too.
.

I agree that this is user error. I get calls every now and then from folks telling me that they've booked and never received a confirmation. It's because they didn't finalize. Although, one could argue that there may have been a momentary system glitch. There have been less issues with this since John switched to Amazon servers. I wouldn't worry about it unless it becomes a common occurrence.
.

Well, its happened 5 or 6 times, and all those times the guests have phoned to confirm. Yesterday I didn't have bookings, or so I thought. I was finishing up Thanksgiving dinner to take to homebound family member. While having thanksgiving dinner elsewhere, I got the call from someone asking how to get the key. I knew I had guests for Friday, but had no clue anyone had booked for Thanksgiving night until the phone call. I told the guest I would be there after 7p, and to just take time with his family, that the inn would be unlocked when they arrived. This was at 6p.
Fortunately, I know the family, so don't have to anticipate the negative review, but - this did not happen with the previous engine, and I think this is the wake up call for me.
Tonight's guests, booked online, no issues. Its so random, and right now, with other issues going on, is not the time for this kind or surprise.
.

I have same day bookings blocked. they get the waiting list form
.

I have same day bookings blocked. they get the waiting list form

I have had people tell me they booked a room when I have it blocked. And we don't do B-com or any other way for anyone to book that date, it is off,100% off.
Wait, wasn't I just complaining about this? Last week they booked Thurs. We were closed Tues and Wed. Then called to say they messed up and wanted WED and THURS. Then they called and said Oops we only want Wed. Then the weekend before called and said they wanted Wed and TUES and oj by the way we only want Tues.
And so it went from allowing them on the night we are not open to backtracking and taking advantage.We told them we can accept the rez on WED only,we are not open Tues (I was at a conference). So they took it and at breakfast they told me they wished we were open they really wanted...

OH REALLY? NO KIDDING. DH asked me that evening if they brought it up? Yep, of course they did.