Hi everyone. Allow me to chime in please.
We just did some consumer research with TripAdvisor, and the results show that the NUMBER TWO reason why people DON'T stay at B&Bs is the risk factor - they don't know what they're going to get at whatever B&B they're looking at.
So, how do you minimize the risk factor for a potential guest looking at your web site? Good, quality photos is a must. I agree with Sandy and Swirt. If you have few photos, or worse yet of none of the rooms, you're turning away a lot of people who don't feel comfortable booking a stay with you. But, that doesn't go far enough, if you're interested in being the obvious choice for someone checking out B&Bs in your area. The number two most important thing, in my opinion, these days in minimizing risk is having reviews - and an ample amount. Five or six reviews over a 2 year period won't cut it. Even though they might only read four or five reviews, travelers want to see that you have lots of them. It makes them feel more comfortable that this is a legitimate business that must be pretty darn good if they have all these reviews. Again, the risk factor starts to go away.
Then...after or simultaneous with making sure you've got reviews is adding video. There was a reason there were three video companies on the Innkeeping Show floor in Atlanta, and why BedandBreakfast.com has partnered with a video company...it's what consumers want or at least are showing strong signs that they're wanting more and more. Our own research with Texas Tech in 2008 showed that consumers who visited B&B web sites placed a much higher importance on wanting to see videos than did innkeepers who ran the B&Bs. There is currently a disconnect - consumers want it, but innkeepers think it's not important to have on their web sites.
A video might be a pebble on one person's shoe, but it very well could be the deciding factor for another traveler considering a B&B...especially for the first time!
Jay.
There is currently a disconnect - consumers want it, but innkeepers think it's not important to have on their web sites.
There is a disconnect, but I think it strongly depends on how the survey was done. People will say they want video, but that didn't say that if they find video they are more likely to book nor that if they don't find video that they are less likely to book (in terms of actual behavior, not just what they say).
Many of the videos I run across are either simply Ken Burn's type panning effects with existing photos that are already found elsewhere on the site, or a shaky hand cam on the innkeeper's hand as they pan shakily around their place.
Don't get me wrong, I'm not arguing against video, but you have to also keep it in perspective with other website features. For example, did your research compare preference for video over 360 panoramas or enhanced virtual tours? Did it compare 2 pictures and one video to 12 pictures and no video?
Where I see video as filling a bigger void is in social sharing/viral like YouTube allows. Then your promotional video could find its way onto forums, local travel blogs and other places where it can end up drawing a lot of people in. On the youTube venue people are more forgiving if the video is shaky or less than professional. Some examples:
The example that Gillum House showed for West Virginia would be a lot more powerful if they released it to YouTube and promoted the video rather than just sitting on the ShinnstonWV site. It would carry a little more value than this one...though this one is not without value too, in its own home grown kind of way. (viewed 965 times!)
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