I Give Up... No Way To Win

[Generic]

Some guest hate when I talk, some guests love when I talk. Some guest think I hate their country because I'm proud of mine and I notice that differences and explain/show the differences. Should I just let people imagine that they travelled all the way here because it's just like home?
Guest was angry because I don't have a map (city didn't give me any this year.) Am I supposed to print them one? Or isn't it enough that I tell people how to load it on their phone so they can see it without using data?
Here's a new one... I didn't escort them to their room and run off a list of rules? Rules? Really? I need to tell you to be courteous to other guests? What RULES? And I really need to walk you to your room like a bell boy? If I'm going to do that, I'm going to increase my rates, because I thought that I was dealing with adults... not children. Seriously?

• Don't dance around naked with the blinds open.
• Don't lick ice cream off the floor.
• Five second rule doesn't apply
• Shall I show you how to use toilet paper?
• Do I really need to write instructions on how to use a bath mat? (You won't guess how often we find them upside down).
• Do I really need to show you how to use a luggage rack?
• A key is turned to the right to open a door. Here, see your key, it works. Your room door opens by pushing it inward.

Maybe it's the September blues? Usually my guests improve incredibly after Labour day. I'm just hoping.

 

[Anon Inn]

Guest was angry because I don't have a map

Some folks need to be video recorded then forced to view and listen to themselves.

 

[Morticia]

I'm going to pick just one - take them to the room. Explain the A/C while you're there. Charge more if need be. But don't belittle the extra attention by making it sound like it's a drudge job. It's part of the service at almost every B&B. I've never been to one where I was left to find my own room.
People who do not want conversation at breakfast should go to a hotel or go out to eat.
People who need rules in order to behave need to stay home.
Someone who would be offended by being shown how to get a city map on their phone just wants to be offended. Ditto someone who would be offended by a person who is proud of where they live.
Some people should not travel. They especially should not travel to foreign countries.

 

[Copperhead]

With some things you just can not win.
Talk too much or too little or not the right conversation. Just be you! Let them love you or not. (that is what I have been telling myself after the first personal attack review on me 10yrs ago)
I am lucky to be located so close to a tourist info ctr. for those that are not tech savvy.
I do take my guests to their room. (except if they are late) I do like to point out a couple of things and show them how to use the AC/Heat. Sure most don't really hear this but at least they can not say they were not shown.

 

[nataliebee]

I'm going to pick just one - take them to the room. Explain the A/C while you're there. Charge more if need be. But don't belittle the extra attention by making it sound like it's a drudge job. It's part of the service at almost every B&B. I've never been to one where I was left to find my own room.
People who do not want conversation at breakfast should go to a hotel or go out to eat.
People who need rules in order to behave need to stay home.
Someone who would be offended by being shown how to get a city map on their phone just wants to be offended. Ditto someone who would be offended by a person who is proud of where they live.
Some people should not travel. They especially should not travel to foreign countries..

I'm going to pick just one - take them to the room. Explain the A/C while you're there. Charge more if need be. But don't belittle the extra attention by making it sound like it's a drudge job. It's part of the service at almost every B&B. I've never been to one where I was left to find my own room.
People who do not want conversation at breakfast should go to a hotel or go out to eat.
People who need rules in order to behave need to stay home.
Someone who would be offended by being shown how to get a city map on their phone just wants to be offended. Ditto someone who would be offended by a person who is proud of where they live.
Some people should not travel. They especially should not travel to foreign countries.

We always take our guests to their room. Always, always. The odd guests snatches the keys from our hands and said "I'll figure it out!" then feebly comes downstairs and asks for directions. One assumes that since they know all the subtle nuances of their place, it should be glaringly obvious. That just isn't so.
Anything service we can do that costs us $0 we will do. We don't charge to bring a tea kettle up to their room, nor do I think that calling up bike rental places around town should be worked into the bill either.

 

[Morticia]

I'm going to pick just one - take them to the room. Explain the A/C while you're there. Charge more if need be. But don't belittle the extra attention by making it sound like it's a drudge job. It's part of the service at almost every B&B. I've never been to one where I was left to find my own room.
People who do not want conversation at breakfast should go to a hotel or go out to eat.
People who need rules in order to behave need to stay home.
Someone who would be offended by being shown how to get a city map on their phone just wants to be offended. Ditto someone who would be offended by a person who is proud of where they live.
Some people should not travel. They especially should not travel to foreign countries..

I'm going to pick just one - take them to the room. Explain the A/C while you're there. Charge more if need be. But don't belittle the extra attention by making it sound like it's a drudge job. It's part of the service at almost every B&B. I've never been to one where I was left to find my own room.
People who do not want conversation at breakfast should go to a hotel or go out to eat.
People who need rules in order to behave need to stay home.
Someone who would be offended by being shown how to get a city map on their phone just wants to be offended. Ditto someone who would be offended by a person who is proud of where they live.
Some people should not travel. They especially should not travel to foreign countries.

We always take our guests to their room. Always, always. The odd guests snatches the keys from our hands and said "I'll figure it out!" then feebly comes downstairs and asks for directions. One assumes that since they know all the subtle nuances of their place, it should be glaringly obvious. That just isn't so.
Anything service we can do that costs us $0 we will do. We don't charge to bring a tea kettle up to their room, nor do I think that calling up bike rental places around town should be worked into the bill either.
.

The odd guests snatches the keys from our hands and said "I'll figure it out!" then feebly comes downstairs and asks for directions.

We get them, too. The ones that want us to 'hurry up, we have a dinner reservation, have to be at a wedding, whatever'. So, I shut up. I take them to the room and point at the guest book and say, 'Anything you need to know is in that book,' and I swan off.
Then, when everyone else is helping themselves to tea and coffee and ice for their drinks and the people-who-don't plan ask where they got all that stuff, I try very hard NOT to say, 'It's all in my arrival walk thru AND in that book on the bed.' I just point. And go about my day.

 

[Generic]

I'm going to pick just one - take them to the room. Explain the A/C while you're there. Charge more if need be. But don't belittle the extra attention by making it sound like it's a drudge job. It's part of the service at almost every B&B. I've never been to one where I was left to find my own room.
People who do not want conversation at breakfast should go to a hotel or go out to eat.
People who need rules in order to behave need to stay home.
Someone who would be offended by being shown how to get a city map on their phone just wants to be offended. Ditto someone who would be offended by a person who is proud of where they live.
Some people should not travel. They especially should not travel to foreign countries..

I'm going to pick just one - take them to the room. Explain the A/C while you're there. Charge more if need be. But don't belittle the extra attention by making it sound like it's a drudge job. It's part of the service at almost every B&B. I've never been to one where I was left to find my own room.
People who do not want conversation at breakfast should go to a hotel or go out to eat.
People who need rules in order to behave need to stay home.
Someone who would be offended by being shown how to get a city map on their phone just wants to be offended. Ditto someone who would be offended by a person who is proud of where they live.
Some people should not travel. They especially should not travel to foreign countries.

We always take our guests to their room. Always, always. The odd guests snatches the keys from our hands and said "I'll figure it out!" then feebly comes downstairs and asks for directions. One assumes that since they know all the subtle nuances of their place, it should be glaringly obvious. That just isn't so.
Anything service we can do that costs us $0 we will do. We don't charge to bring a tea kettle up to their room, nor do I think that calling up bike rental places around town should be worked into the bill either.
.

The odd guests snatches the keys from our hands and said "I'll figure it out!" then feebly comes downstairs and asks for directions.

We get them, too. The ones that want us to 'hurry up, we have a dinner reservation, have to be at a wedding, whatever'. So, I shut up. I take them to the room and point at the guest book and say, 'Anything you need to know is in that book,' and I swan off.
Then, when everyone else is helping themselves to tea and coffee and ice for their drinks and the people-who-don't plan ask where they got all that stuff, I try very hard NOT to say, 'It's all in my arrival walk thru AND in that book on the bed.' I just point. And go about my day.
.

I try to disappear, completely. They know better than me anyway.

 

[nataliebee]

I'm going to pick just one - take them to the room. Explain the A/C while you're there. Charge more if need be. But don't belittle the extra attention by making it sound like it's a drudge job. It's part of the service at almost every B&B. I've never been to one where I was left to find my own room.
People who do not want conversation at breakfast should go to a hotel or go out to eat.
People who need rules in order to behave need to stay home.
Someone who would be offended by being shown how to get a city map on their phone just wants to be offended. Ditto someone who would be offended by a person who is proud of where they live.
Some people should not travel. They especially should not travel to foreign countries..

I'm going to pick just one - take them to the room. Explain the A/C while you're there. Charge more if need be. But don't belittle the extra attention by making it sound like it's a drudge job. It's part of the service at almost every B&B. I've never been to one where I was left to find my own room.
People who do not want conversation at breakfast should go to a hotel or go out to eat.
People who need rules in order to behave need to stay home.
Someone who would be offended by being shown how to get a city map on their phone just wants to be offended. Ditto someone who would be offended by a person who is proud of where they live.
Some people should not travel. They especially should not travel to foreign countries.

We always take our guests to their room. Always, always. The odd guests snatches the keys from our hands and said "I'll figure it out!" then feebly comes downstairs and asks for directions. One assumes that since they know all the subtle nuances of their place, it should be glaringly obvious. That just isn't so.
Anything service we can do that costs us $0 we will do. We don't charge to bring a tea kettle up to their room, nor do I think that calling up bike rental places around town should be worked into the bill either.
.

The odd guests snatches the keys from our hands and said "I'll figure it out!" then feebly comes downstairs and asks for directions.

We get them, too. The ones that want us to 'hurry up, we have a dinner reservation, have to be at a wedding, whatever'. So, I shut up. I take them to the room and point at the guest book and say, 'Anything you need to know is in that book,' and I swan off.
Then, when everyone else is helping themselves to tea and coffee and ice for their drinks and the people-who-don't plan ask where they got all that stuff, I try very hard NOT to say, 'It's all in my arrival walk thru AND in that book on the bed.' I just point. And go about my day.
.

I honestly just chalk up their confusion to a) being on vacation/brain mode switched "OFF" b) being overwhelmed getting themselves here, from a long trip, traffic, getting lost, etc. If the guest is genuine, nicely asking for things, they are free to ask away until bedtime. If we are barraged with rudeness without respect for boundaries (walking into the kitchen that is marked "Employees Only" is a huge no-no) I will most definitely internally sigh while still getting them what they want.
After all, they are paying, most often with the B&Bs, a premium to be treated like invited guests and doted on.

 

[Morticia]

I'm going to pick just one - take them to the room. Explain the A/C while you're there. Charge more if need be. But don't belittle the extra attention by making it sound like it's a drudge job. It's part of the service at almost every B&B. I've never been to one where I was left to find my own room.
People who do not want conversation at breakfast should go to a hotel or go out to eat.
People who need rules in order to behave need to stay home.
Someone who would be offended by being shown how to get a city map on their phone just wants to be offended. Ditto someone who would be offended by a person who is proud of where they live.
Some people should not travel. They especially should not travel to foreign countries..

I'm going to pick just one - take them to the room. Explain the A/C while you're there. Charge more if need be. But don't belittle the extra attention by making it sound like it's a drudge job. It's part of the service at almost every B&B. I've never been to one where I was left to find my own room.
People who do not want conversation at breakfast should go to a hotel or go out to eat.
People who need rules in order to behave need to stay home.
Someone who would be offended by being shown how to get a city map on their phone just wants to be offended. Ditto someone who would be offended by a person who is proud of where they live.
Some people should not travel. They especially should not travel to foreign countries.

We always take our guests to their room. Always, always. The odd guests snatches the keys from our hands and said "I'll figure it out!" then feebly comes downstairs and asks for directions. One assumes that since they know all the subtle nuances of their place, it should be glaringly obvious. That just isn't so.
Anything service we can do that costs us $0 we will do. We don't charge to bring a tea kettle up to their room, nor do I think that calling up bike rental places around town should be worked into the bill either.
.

The odd guests snatches the keys from our hands and said "I'll figure it out!" then feebly comes downstairs and asks for directions.

We get them, too. The ones that want us to 'hurry up, we have a dinner reservation, have to be at a wedding, whatever'. So, I shut up. I take them to the room and point at the guest book and say, 'Anything you need to know is in that book,' and I swan off.
Then, when everyone else is helping themselves to tea and coffee and ice for their drinks and the people-who-don't plan ask where they got all that stuff, I try very hard NOT to say, 'It's all in my arrival walk thru AND in that book on the bed.' I just point. And go about my day.
.

I honestly just chalk up their confusion to a) being on vacation/brain mode switched "OFF" b) being overwhelmed getting themselves here, from a long trip, traffic, getting lost, etc. If the guest is genuine, nicely asking for things, they are free to ask away until bedtime. If we are barraged with rudeness without respect for boundaries (walking into the kitchen that is marked "Employees Only" is a huge no-no) I will most definitely internally sigh while still getting them what they want.
After all, they are paying, most often with the B&Bs, a premium to be treated like invited guests and doted on.
.

After all, they are paying, most often with the B&Bs, a premium to be treated like invited guests and doted on.

But not always. In season, our prices are generally half what hotels are getting. You get breakfast included here as well as WiFi as well as someone who actually lives here and knows where things are located. And, we also get guests who think they should have gotten a hell of a lot more for $100 less.
It's already started for our 'second season'.
'how come it's so expensive? (For next weekend) Isn't it off season now?' No, no it is not. These next 5 weeks are primo here.
As for being tired and road weary? Yeah, I get it. But don't blow off the ONE person who can actually make your stay better.

 

[MtnKeeper]

Here's a new rule I didn't think I'd have to add, but happened this week:
There are blinds in your room for privacy and since you are on the ground level by the hot tub and fire pit, you should close those blinds while you are having sex in the jacuzzi tub or bed in your room. That way, when we go to check the chemicals in the early afternoon, we don't get a free show of you both naked and trying new standup positions in the tub. It's not something we generally like to see while checking the chemicals. Thank you.

 

[Copperhead]

Here's a new rule I didn't think I'd have to add, but happened this week:
There are blinds in your room for privacy and since you are on the ground level by the hot tub and fire pit, you should close those blinds while you are having sex in the jacuzzi tub or bed in your room. That way, when we go to check the chemicals in the early afternoon, we don't get a free show of you both naked and trying new standup positions in the tub. It's not something we generally like to see while checking the chemicals. Thank you..

Here's a new rule I didn't think I'd have to add, but happened this week:
There are blinds in your room for privacy and since you are on the ground level by the hot tub and fire pit, you should close those blinds while you are having sex in the jacuzzi tub or bed in your room. That way, when we go to check the chemicals in the early afternoon, we don't get a free show of you both naked and trying new standup positions in the tub. It's not something we generally like to see while checking the chemicals. Thank you.

Or you could say 'please let us know so we can set up chairs for the free show'.

 

[Lee2014]

Guest was angry because I don't have a map

Some folks need to be video recorded then forced to view and listen to themselves..

Guest was angry because I don't have a map

Some folks need to be video recorded then forced to view and listen to themselves.

I can see Generic now…..

(By the way, don't forget to send them my way for a second opinion!)

 

[Lee2014]

I'm so sorry you are not having a good time up there.

But I know you are tough and will survive… October is coming! Hang in there!
Do what my aunt does, "I have to get out of here!" Walk out the door and leave "the con" with Specific.

 

[Morticia]

Here's a new rule I didn't think I'd have to add, but happened this week:
There are blinds in your room for privacy and since you are on the ground level by the hot tub and fire pit, you should close those blinds while you are having sex in the jacuzzi tub or bed in your room. That way, when we go to check the chemicals in the early afternoon, we don't get a free show of you both naked and trying new standup positions in the tub. It's not something we generally like to see while checking the chemicals. Thank you..

Here's a new rule I didn't think I'd have to add, but happened this week:
There are blinds in your room for privacy and since you are on the ground level by the hot tub and fire pit, you should close those blinds while you are having sex in the jacuzzi tub or bed in your room. That way, when we go to check the chemicals in the early afternoon, we don't get a free show of you both naked and trying new standup positions in the tub. It's not something we generally like to see while checking the chemicals. Thank you.

Or you could say 'please let us know so we can set up chairs for the free show'.

.

Here's a new rule I didn't think I'd have to add, but happened this week:
There are blinds in your room for privacy and since you are on the ground level by the hot tub and fire pit, you should close those blinds while you are having sex in the jacuzzi tub or bed in your room. That way, when we go to check the chemicals in the early afternoon, we don't get a free show of you both naked and trying new standup positions in the tub. It's not something we generally like to see while checking the chemicals. Thank you.

Or you could say 'please let us know so we can set up chairs for the free show'.

We're selling tickets outside right now.
Holy cow! Some people are show offs.

 

[Generic]

Here's a new rule I didn't think I'd have to add, but happened this week:
There are blinds in your room for privacy and since you are on the ground level by the hot tub and fire pit, you should close those blinds while you are having sex in the jacuzzi tub or bed in your room. That way, when we go to check the chemicals in the early afternoon, we don't get a free show of you both naked and trying new standup positions in the tub. It's not something we generally like to see while checking the chemicals. Thank you..

See this... http://www.telegraph.co.uk/travel/news/airbnb-host-claims-to-have-secretly-filmed-guests-having-sex/

 

[Morticia]

Here's a new rule I didn't think I'd have to add, but happened this week:
There are blinds in your room for privacy and since you are on the ground level by the hot tub and fire pit, you should close those blinds while you are having sex in the jacuzzi tub or bed in your room. That way, when we go to check the chemicals in the early afternoon, we don't get a free show of you both naked and trying new standup positions in the tub. It's not something we generally like to see while checking the chemicals. Thank you..

See this... http://www.telegraph.co.uk/travel/news/airbnb-host-claims-to-have-secretly-filmed-guests-having-sex/
.

Of course the allegation is that a disgruntled bnb owner posted that to get back at air for taking away their business.
Because now that air has disrupted our business we have tons of time to make this crap up and find places to post it. Yeah, right.

 

[Lee2014]

Here's a new rule I didn't think I'd have to add, but happened this week:
There are blinds in your room for privacy and since you are on the ground level by the hot tub and fire pit, you should close those blinds while you are having sex in the jacuzzi tub or bed in your room. That way, when we go to check the chemicals in the early afternoon, we don't get a free show of you both naked and trying new standup positions in the tub. It's not something we generally like to see while checking the chemicals. Thank you..

See this... http://www.telegraph.co.uk/travel/news/airbnb-host-claims-to-have-secretly-filmed-guests-having-sex/
.

Of course the allegation is that a disgruntled bnb owner posted that to get back at air for taking away their business.
Because now that air has disrupted our business we have tons of time to make this crap up and find places to post it. Yeah, right.
.

Instead we are raising the bar and making people dissatisfied with a couch in the living room… Just had a couple here that booked with us twice with air. In between their two visits they went somewhere else. They walked into their place to find the sink piled with dirty dishes that had been sitting there for a good long time like weeks. They turned and walked right back out as they contacted air to say they aren't staying and want their money back….. The owner claim that the maid deserted him and he wasn't aware that the place wasn't cleaned.

 

[Morticia]

Here's a new rule I didn't think I'd have to add, but happened this week:
There are blinds in your room for privacy and since you are on the ground level by the hot tub and fire pit, you should close those blinds while you are having sex in the jacuzzi tub or bed in your room. That way, when we go to check the chemicals in the early afternoon, we don't get a free show of you both naked and trying new standup positions in the tub. It's not something we generally like to see while checking the chemicals. Thank you..

See this... http://www.telegraph.co.uk/travel/news/airbnb-host-claims-to-have-secretly-filmed-guests-having-sex/
.

Of course the allegation is that a disgruntled bnb owner posted that to get back at air for taking away their business.
Because now that air has disrupted our business we have tons of time to make this crap up and find places to post it. Yeah, right.
.

Instead we are raising the bar and making people dissatisfied with a couch in the living room… Just had a couple here that booked with us twice with air. In between their two visits they went somewhere else. They walked into their place to find the sink piled with dirty dishes that had been sitting there for a good long time like weeks. They turned and walked right back out as they contacted air to say they aren't staying and want their money back….. The owner claim that the maid deserted him and he wasn't aware that the place wasn't cleaned.
.

The owner claim that the maid deserted him and he wasn't aware that the place wasn't cleaned.

Funny how that is the owner's problem and not the guest's. We found trash in one room today after housekeeper was done. Yup, my problem. (Altho, it will be HIS problem tomorrow when he comes in!)

 

[TheBeachHouse]

I never thought about it before, but, when I go to a fancy hotel, no one shows me to my room. They hand me a key, point to the elevator and assume I can read.
But we always show people to their rooms. So we can (as mentioned) point out the AC or fireplace, the book, the wi-fi info and talk about the breakfast hours and house in general.
I did have someone ask once, "What are the rules?" I had to think for a moment. I said, "We don't really have rules....except no smoking and be aware there are other guests."
They sounded to me as if they had heard B&B horror stories.

 

[Generic]

You see, the problem is always perception. Here's another one snobby and condescending. So, writing that apparently isn't snobbish and condescending? And how can one be snobby, really? I'm better than you because I'm grovelling for money and can't afford a home without having to clean your toilet?