I think people are just losing it anymore. Another 8 o'clock call last night. This is becoming a pattern I don't like.
Okay, this is just getting weird. Another one tonight and I couldn't even understand what he was asking me.
I think people are lumping us together with motels. The only experience I can related it to is a road trip in college. We never booked anything in advance. Just played it by ear. We would drive until it started to get dark and then would begin looking for a motel.
To answer your question Tim. No, I don't need that kind of business..
"I think people are just losing it anymore. Another 8 o'clock call last night. This is becoming a pattern I don't like."
No, this is people still wanting to travel but maximize their savings on our backs based on the advice the TV financial talking heads have been giving out for the last six months.
My opinion is that if you're not hurting and your occupancy rate is comfortable for your needs, then don't grind your teeth over it.
We just had a call really late last night from someone looking for this weekend and despite being really wide open, when I called him back today I didn't just open the floodgates and start knocking big bucks off. Because he so clearly was only interested in the "deal" I could offer him, I went the conservative route. Nothing about our place, what great things he had heard about us, etc.. We probably won't hear from him again, but we have a comfort level we maintain.
For holidays here, we have a three day minimum and a 10% surcharge if the holiday is in thr high season. In the low season we charge the high season rate. He only wants two nights so I offered him a waiver on the minimum stay requirement and our standard high season rate, no surcharge.
We have a renovation project we've been putting off finishing on our living quarters, so if we get a few bookings between now and the weekend, great, it'll get worked on piecemeal. If we don't I can focus on it more fully.
Do you offer rooms via any second party systems where you pay a commission? If so, and you want the business ( in general, not "that kind of business" whatever that means to you ) then you've got an internal argument to make with yourself. If you're willing to pay a second party a commission for a reservation that depending on your setup with the system could also be last minute, but not willing to extend a discount to the guest themselves, that would seem to be a contradiction.
We do offer rooms that way and so if somebody calls and we really want the business ( in general, we always do ) we'll offer the room at a discount that is half the percentage of the commission we'd pay if they used the second party system.
We're always looking ahead and if our being flexible in the most trying economic times in 70 years helps get us through it then its all good. If it also shows the guest we empathize with their situation, then we may have earned ourselves a loyal, returning guest when things turn around.
Its a choice one needs to make based on need, intuition and comfort level. If late arrivals on very short notice at a discount or not are problematic for your setup, then that helps answer the internal dilemma.
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