"Borrowing" this thread momentarily...
I have an online discount and you need to put in the code to get the discount. Now why? You all know why, no need to rehash the whole discount idea. But I keep getting people who say the "enter discount code here" is for ME, ie the innkeeper, not for them. Why is it on YOUR reservation form, you are filling out? I ask them. They ask why they have to enter it?
I told this guest this morning, who is very nice, don't get me wrong, that otherwise I would just lower my prices $10, this is an incentive for guests to book online.
She just stared at me confused.
Marketing - okay it's marketing!! Save $10 sounds better than DON'T SaVE $10! Plus I get ALL YOUR INFO and my little policies boxed ticked.
I have an online discount and you need to put in the code to get the discount. Now why? You all know why, no need to rehash the whole discount idea. But I keep getting people who say the "enter discount code here" is for ME, ie the innkeeper, not for them. Why is it on YOUR reservation form, you are filling out? I ask them. They ask why they have to enter it?
I told this guest this morning, who is very nice, don't get me wrong, that otherwise I would just lower my prices $10, this is an incentive for guests to book online.
She just stared at me confused.
Marketing - okay it's marketing!! Save $10 sounds better than DON'T SaVE $10! Plus I get ALL YOUR INFO and my little policies boxed ticked.