Tim_Toad_HLB said:
Now what about the pinhead who doesn't call, doesn't ask in advance, doesn't have a medical condition needing a bed to lie down on immediately, didn't just have a horrible travel experience, etc
I believe I posted this recently, but I'm not sure... When people make a reservation to stay here I ask when they expect to arrive. If they book online, it asks them, too. If they don't say then my confirmation asks them when they expect to arrive. Whatever time they tell me, that's when I'm here to meet them. If they come early, they can ring the bell all they like.
If someone wants to come at 11 or 1, then I tell them it depends on whether we have someone the previous night. If it's off season and the room was empty, then getting them checked in by 1 or 2 is great, as far as I'm concerned. Get 'em in and settled and off I go on my merry way. If they want to come early during peak season (which, frankly, rarely happens) I tell them to call in advance to see if it will be possible.
The same goes for check outs... if no one's coming into the room they can stay as long as they like, I'm out the door and going to an auction, or yard saling, or fishing with my kids. But if the room needs flipped, then sorry, you'll need to clear out, but you can put your suitcase in the library if that's helpful. Even then, I tell them I'll do the other rooms first and then theirs so that they can have a little more time.
In both cases I haven't had anyone simply show up early or simply stay in their room late. 9 times out of 10 they ask me at breakfast what time checkout is, or I ask them what their plans are for the day. Or they mention it when they book, that their plane isn't until mid-afternoon, what time is checkout?
I believe the reasons I've had such fortune so far are 1) I'm small, 2) I'm new, and (mostly) 3) I try to communicate a LOT with my guests.
Just your average early bird looking to milk a stay for every minute they can and then some?
Not every guest is trying to milk a stay for every minute... maybe they want to check in before their wedding (which I certainly prefer!), or their plane doesn't leave until 3:15, or the graduation party starts at 2 and goes til 8... lots of possible reasons for someone to want to come early or late. I remind myself sometimes that I'm just the place they're staying, their main purpose (at least where I'm located and my style of B&B) is almost always something else... a wedding, funeral, reunion, graduation, seminar, business, etc.
Even if they ARE trying to milk every minute, so what? Let them get their money's worth. I certainly like to! If I can accommodate, I do, regardless of whether the recipient is greedy, needy, or appreciative. Although I don't enjoy my generosity being taken advantage of, I accept that it can and will happen (has happened!)... so what?
I, too, by the way, offer breakfast from 4 to 10. The earliest I've served so far was 4:45 a.m.... I got up at 4:30, so it was a fast and easy one. I only have four rooms though, so I can get away with it. And often people are here for simliar things, so their breakfasts end up being at similar times. I do sometimes have two seatings, but so what? It's easier than just serving for two hours straight. Sunday morning I had one at 8 a.m., then another for the newlyweds at 10... it was nice for them and fine by me.
Despite having every document sent to guests in terms of confirmations, map & directions, online B&B directory listings, stating in bold print our check in time frame, we have had them anywhere from 9:45am up to 2:59pm with as many excuses as there are hours in the day.
So, don't answer the door.
Not so ironically, they usually are the same ones we're trying to extricate from their room at 11:45, noon, even as late as 1pm when one couple just wouldn't answer the knocks on the door. Check out is by 11:00. Our approach on that one is at 11:30am, we knock once and walk away. Maybe they'll think we're housekeeping. Then every fifteen minutes after that, another set of knocks with offers to help carry out a bag. By noon, if we see no activity in the packing up department, a friendly reminder of our need to get in to clean for the next set of guests arriving this afternoon is offered.
So, you're Housekeeping. After the other rooms are done (no reason why theirs has to be first is there?) if they're still in there, knock, say housekeeping, enter and start cleaning. If you have other rooms, why not do them first?
Generally most with the attitude that our day or schedule means nothing and while being acutely aware of the time space continuim in all other facets of their lives, that weekend stay at a B&B blows that all to hell.
Why should they be thinking about you or your schedule at all? They're on vacation! So who cares what they think? Do your thing. Clean the rest of the house, then start cleaning while they're in there. Keep your schedule however way you want.
Now, Joe, GillumHouse, catlady, etc. who have never had a untoward or bad guest in their homes, you can skip advice on this one due to inexperience.
Not nice... nor fair.