Do Not Book,Etc.

[Lee2014]

So how do you do this with online booking? The people go to your website and book automatically. Or booking etc. How do you keep them from doing that if you don't want them back?
We had two guests last year that we didn't want back. They emailed us this spring for a room and when we ignored the emails they went online to our website to book. Luckily at the time our website didn't have automatic booking. They request a room and we get sent an email..... They didn't have enough courage to call us.

 

[undersea]

I think if anyone maintains dnb list, they should a) keep it small b) tell them after they leave they should not expect to return. Otherwise, seems pointless.

 

[Flower]

hey I am an up front person. I would just say I am sorry but we are not a good fit for you please try another B&B. Can give them suggestion as to where or who

 

[Lee2014]

hey I am an up front person. I would just say I am sorry but we are not a good fit for you please try another B&B. Can give them suggestion as to where or who.

Yes, we were up front and said that we weren't a good match and they should look into our tourist center's website for another place to stay, but they kept pushing about wanting to stay here, so that was when we just started ignoring their emails.

 

[Generic]

You email back saying "We respectfully feel that we aren't able to serve you properly and don't feel that this is a good fit for us. Thank you for your reservation request, but we unfortunately have cancelled your reservation."

 

[Generic]

hey I am an up front person. I would just say I am sorry but we are not a good fit for you please try another B&B. Can give them suggestion as to where or who.

Yes, we were up front and said that we weren't a good match and they should look into our tourist center's website for another place to stay, but they kept pushing about wanting to stay here, so that was when we just started ignoring their emails.
.

You have a right to refuse service to anyone as long as it is not based on a protected class. In about 20 of the 50 states that includes GLBT, but not in about the other 30. Other than that, it's basically: basis of race, color, religion or national origin that are protected.

 

[Lee2014]

You email back saying "We respectfully feel that we aren't able to serve you properly and don't feel that this is a good fit for us. Thank you for your reservation request, but we unfortunately have cancelled your reservation.".

Okay. I was hoping Reskey or something had a place you could enter names and it would stop the progress or say that the room was snatched, etc......
I guess for one year and a half only having two we don't want back so doing pretty well.

 

[Generic]

You email back saying "We respectfully feel that we aren't able to serve you properly and don't feel that this is a good fit for us. Thank you for your reservation request, but we unfortunately have cancelled your reservation.".

Okay. I was hoping Reskey or something had a place you could enter names and it would stop the progress or say that the room was snatched, etc......
I guess for one year and a half only having two we don't want back so doing pretty well.
.

You may want to add to the bottom of the confirmation something like: "This reservation is pending confirmation and verification. We reserve the right to cancel it for up to 48 hours after it has been confirmed due to unforseen circumstances." Or something like that. Gives you a 48 hour cop-out period.

 

[Morticia]

I'm not sure any booking software will do that automatically because there are too many variables.
But. If we had a DNB make a rez I would cancel it with either a call or an email explaining we're just not a good fit for them. Better that than worry about it.

 

[Morticia]

I think if anyone maintains dnb list, they should a) keep it small b) tell them after they leave they should not expect to return. Otherwise, seems pointless..

I think if anyone maintains dnb list, they should a) keep it small b) tell them after they leave they should not expect to return. Otherwise, seems pointless.

I'd skip the part about letting them know and wait until they try to reserve. No sense in setting yourself up for aggro.
Someone on here had a fruitcake stalking them last year from a refusal to make a rez for the guest.
No sense bringing that down on your head until it's necessary.

 

[MtnKeeper]

I'm not sure any booking software will do that automatically because there are too many variables.
But. If we had a DNB make a rez I would cancel it with either a call or an email explaining we're just not a good fit for them. Better that than worry about it..

ResNexus is working on this based on the volume of requests for it.

 

[GoodScout]

I'm not sure any booking software will do that automatically because there are too many variables.
But. If we had a DNB make a rez I would cancel it with either a call or an email explaining we're just not a good fit for them. Better that than worry about it..

ResNexus is working on this based on the volume of requests for it.
.

To be fair, they've been working on it for at least a year now. It was on the list of most-requested features back when I signed up last October.

 

[gillumhouse]

I thought RezKey had a flag the e-mail to tip off it is a not wanted rez so you could turn it down.

 

[Breakfast Diva]

I thought RezKey had a flag the e-mail to tip off it is a not wanted rez so you could turn it down..

It does, but it doesn't prevent the guest from making another reservation in the first place.

 

[Copperhead]

I thought RezKey had a flag the e-mail to tip off it is a not wanted rez so you could turn it down..

It does, but it doesn't prevent the guest from making another reservation in the first place.
.

Correct. It just lets us know that a flagged person has booked again.

And it is by email only so if the person uses a different email they could slide by.
But names are not 100% either. We had a booking from someone who had the exact same name as a person on our 'never again' list. Not a common name (only 3 listed when I Googled) but after searching back in my books one was from TX the other from CO.

 

[Highlands John]

I'm not sure any booking software will do that automatically because there are too many variables.
But. If we had a DNB make a rez I would cancel it with either a call or an email explaining we're just not a good fit for them. Better that than worry about it..

On my list of things to do thins winter is to implement this into my booking system.
It's not that complicated. At checkout I can rate a guest and write a one line review, 5 excellent, 1 terrible (DNR). My system will try to match names and/or email addresses at booking, if it thinks it has found one with a previous review of 1 or 2 it will simply override automatic confirmation and instead will place a manual confirmation prompt onto my todolist with a warning message.
I can then go back and see what a wrote at the time and decide to conform or cancel.

 

[Lee2014]

Thank you for the information! After reading forums on here, I think we have been fortunate so far with wonderful guests but there are two that we don't care to see again just because..... so I was curious how it is done.