muirford
Well-known member
- Joined
- May 22, 2008
- Messages
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We just had guests this weekend who were here twelve years ago - owners have changed twice since then. They were surprised (!!) how much things had changed around here. They booked online and listed 'prior visit' for how they found us. I was racking my brains trying to figure out when they'd been here before and didn't find out until check-in that it was so long ago.This sounds like a good plan. I will consider using it.HSV I did what you are doing and then changed it out. This is what I came up with. I thought to myself, what sounds better - what works better - we are not in a place with a high # of repeat guests - not a resort area. So offering that to them is not worth much. I tried it, nothing came of it (for us here in our locale).
BUT if they have their friends tell us they know us, wink wink, then we will give them the discount. In other words, they have the inside scoop "Oh we loved our stay at High Street Victorian. Tell them we sent you and they will put flowers in your room, or breakfast delivered to the room at no extra charge or save $15."
I have writers block as I am trying to put this in words.
So the thing is - they tell people they know and those people they know get the discount or special treatment. It is like sitting at the family table in a popular- can't-get-reservations Italian restaurant. It is prestigious. Hey YOU KNOW SOMEBODY...
So the orig guests looks like winners, we look like winners and the new guests continue the tradition by telling other people..
Several guests said 'they will be back'. Do/have your guests said that and do they actually come back?
We are lucky as we have the Katy Trail that draws bikers that do bike frequently in this area.
.My place has been open for 21 years. We have guests come back 15 years later! They've missed some interim innkeepers but they remember the house! We run about 30% repeats.high street victorian said:This sounds like a good plan. I will consider using it.
Several guests said 'they will be back'. Do/have your guests said that and do they actually come back?
We are lucky as we have the Katy Trail that draws bikers that do bike frequently in this area.
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