Did you know about this?

[EmptyNest]

A new client says they use this. I don't recall having discussed this..Have we?
https://www.tripadvisor.com/TripAdvisorInsights/n2157/9-common-review-express-concerns

 

[Arks]

Yeah I saw that last week. Not for me. ResKey automatically sends 1 e-mail, 3 days after the stay, thanking them and giving a TA review link. That's plenty. I'm afraid if I sign up for "Review Express", they'll badger the guests. Like it says:
There’s also a reminder email that’s automatically sent to guests who don’t respond.
That's what I DON"T want. If the guest doesn't respond to the one review request, they've shown they're not interested. But TA wants reviews and they don't care about my business, so they will keep trying to get the review, and the guest will say, I'm never staying THERE again!

 

[Morticia]

Yeah I saw that last week. Not for me. ResKey automatically sends 1 e-mail, 3 days after the stay, thanking them and giving a TA review link. That's plenty. I'm afraid if I sign up for "Review Express", they'll badger the guests. Like it says:
There’s also a reminder email that’s automatically sent to guests who don’t respond.
That's what I DON"T want. If the guest doesn't respond to the one review request, they've shown they're not interested. But TA wants reviews and they don't care about my business, so they will keep trying to get the review, and the guest will say, I'm never staying THERE again!.

Yeah I saw that last week. Not for me. ResKey automatically sends 1 e-mail, 3 days after the stay, thanking them and giving a TA review link. That's plenty. I'm afraid if I sign up for "Review Express", they'll badger the guests. Like it says:
There’s also a reminder email that’s automatically sent to guests who don’t respond.
That's what I DON"T want. If the guest doesn't respond to the one review request, they've shown they're not interested. But TA wants reviews and they don't care about my business, so they will keep trying to get the review, and the guest will say, I'm never staying THERE again!

My 'rep' wanted me to sign up for that. She said you can turn that off. She also said she appreciates the reminder that she hasn't toed the line and filled in the review. ;-) Also, if you use that feature there is a little blurb that gets added to the bottom of your review.
I'm with you, tho, when I get that reminder I'm more likely to write a less than stellar review because I'm be hounded and tracked.

 

[Momma Smurf]

I've used it a lot this summer with addresses of folks that say they will write a review with great results. I usually uncheck the reminder box, so it doesn't look like we're being pushy. The template is easily edited, so I personalize every request.

 

[OnTheShore]

Our policy is that we don't share our guest's e-mail addresses with any third parties.

 

[Generic]

It's against the law here to transfer the email to a third party without explicit written permission.

 

[Copperhead]

Yeah I saw that last week. Not for me. ResKey automatically sends 1 e-mail, 3 days after the stay, thanking them and giving a TA review link. That's plenty. I'm afraid if I sign up for "Review Express", they'll badger the guests. Like it says:
There’s also a reminder email that’s automatically sent to guests who don’t respond.
That's what I DON"T want. If the guest doesn't respond to the one review request, they've shown they're not interested. But TA wants reviews and they don't care about my business, so they will keep trying to get the review, and the guest will say, I'm never staying THERE again!.

Yeah I saw that last week. Not for me. ResKey automatically sends 1 e-mail, 3 days after the stay, thanking them and giving a TA review link. That's plenty. I'm afraid if I sign up for "Review Express", they'll badger the guests. Like it says:
There’s also a reminder email that’s automatically sent to guests who don’t respond.
That's what I DON"T want. If the guest doesn't respond to the one review request, they've shown they're not interested. But TA wants reviews and they don't care about my business, so they will keep trying to get the review, and the guest will say, I'm never staying THERE again!

My 'rep' wanted me to sign up for that. She said you can turn that off. She also said she appreciates the reminder that she hasn't toed the line and filled in the review. ;-) Also, if you use that feature there is a little blurb that gets added to the bottom of your review.
I'm with you, tho, when I get that reminder I'm more likely to write a less than stellar review because I'm be hounded and tracked.
.

I'm with you, [Arks] tho, when I get that reminder I'm more likely to write a less than stellar review because I'm be hounded and tracked.

And I'd be very upset that my email addie was shared as well.
And this could be one reason we get their junk email addie instead of the one they really use.

 

[gillumhouse]

I discovered something I used (sorry, cannot remember which one now as it has been several years) was sending our "Thank you for staying" and I immediately contacted them to say I do my own thanking and it stopped. It must have been Square because they would be the only ones other than ResKey to have my guests' e-mails. I do not give out ANY guest info unless guests say it is OK - including photos on blogs or FB.

 

[JBloggs]

I have been in there and checked it out. Of course they want us in there giving them our guests information.

 

[JBloggs]

I discovered something I used (sorry, cannot remember which one now as it has been several years) was sending our "Thank you for staying" and I immediately contacted them to say I do my own thanking and it stopped. It must have been Square because they would be the only ones other than ResKey to have my guests' e-mails. I do not give out ANY guest info unless guests say it is OK - including photos on blogs or FB..

I discovered something I used (sorry, cannot remember which one now as it has been several years) was sending our "Thank you for staying" and I immediately contacted them to say I do my own thanking and it stopped. It must have been Square because they would be the only ones other than ResKey to have my guests' e-mails. I do not give out ANY guest info unless guests say it is OK - including photos on blogs or FB.

It was square and was asking them fora review.I got all over them about it, if I get a review I WANT IT TO COUNT! Not a credit card processor.

 

[gillumhouse]

I discovered something I used (sorry, cannot remember which one now as it has been several years) was sending our "Thank you for staying" and I immediately contacted them to say I do my own thanking and it stopped. It must have been Square because they would be the only ones other than ResKey to have my guests' e-mails. I do not give out ANY guest info unless guests say it is OK - including photos on blogs or FB..

I discovered something I used (sorry, cannot remember which one now as it has been several years) was sending our "Thank you for staying" and I immediately contacted them to say I do my own thanking and it stopped. It must have been Square because they would be the only ones other than ResKey to have my guests' e-mails. I do not give out ANY guest info unless guests say it is OK - including photos on blogs or FB.

It was square and was asking them fora review.I got all over them about it, if I get a review I WANT IT TO COUNT! Not a credit card processor.
.

I did too. They stopped it post haste.

 

[Momma Smurf]

Yeah I saw that last week. Not for me. ResKey automatically sends 1 e-mail, 3 days after the stay, thanking them and giving a TA review link. That's plenty. I'm afraid if I sign up for "Review Express", they'll badger the guests. Like it says:
There’s also a reminder email that’s automatically sent to guests who don’t respond.
That's what I DON"T want. If the guest doesn't respond to the one review request, they've shown they're not interested. But TA wants reviews and they don't care about my business, so they will keep trying to get the review, and the guest will say, I'm never staying THERE again!.

Yeah I saw that last week. Not for me. ResKey automatically sends 1 e-mail, 3 days after the stay, thanking them and giving a TA review link. That's plenty. I'm afraid if I sign up for "Review Express", they'll badger the guests. Like it says:
There’s also a reminder email that’s automatically sent to guests who don’t respond.
That's what I DON"T want. If the guest doesn't respond to the one review request, they've shown they're not interested. But TA wants reviews and they don't care about my business, so they will keep trying to get the review, and the guest will say, I'm never staying THERE again!

My 'rep' wanted me to sign up for that. She said you can turn that off. She also said she appreciates the reminder that she hasn't toed the line and filled in the review. ;-) Also, if you use that feature there is a little blurb that gets added to the bottom of your review.
I'm with you, tho, when I get that reminder I'm more likely to write a less than stellar review because I'm be hounded and tracked.
.

I'm with you, [Arks] tho, when I get that reminder I'm more likely to write a less than stellar review because I'm be hounded and tracked.

And I'd be very upset that my email addie was shared as well.
And this could be one reason we get their junk email addie instead of the one they really use.
.

Am quite sure that TA specifically states that the emails are Not used for any other purpose.

 

[Morticia]

Yeah I saw that last week. Not for me. ResKey automatically sends 1 e-mail, 3 days after the stay, thanking them and giving a TA review link. That's plenty. I'm afraid if I sign up for "Review Express", they'll badger the guests. Like it says:
There’s also a reminder email that’s automatically sent to guests who don’t respond.
That's what I DON"T want. If the guest doesn't respond to the one review request, they've shown they're not interested. But TA wants reviews and they don't care about my business, so they will keep trying to get the review, and the guest will say, I'm never staying THERE again!.

Yeah I saw that last week. Not for me. ResKey automatically sends 1 e-mail, 3 days after the stay, thanking them and giving a TA review link. That's plenty. I'm afraid if I sign up for "Review Express", they'll badger the guests. Like it says:
There’s also a reminder email that’s automatically sent to guests who don’t respond.
That's what I DON"T want. If the guest doesn't respond to the one review request, they've shown they're not interested. But TA wants reviews and they don't care about my business, so they will keep trying to get the review, and the guest will say, I'm never staying THERE again!

My 'rep' wanted me to sign up for that. She said you can turn that off. She also said she appreciates the reminder that she hasn't toed the line and filled in the review. ;-) Also, if you use that feature there is a little blurb that gets added to the bottom of your review.
I'm with you, tho, when I get that reminder I'm more likely to write a less than stellar review because I'm be hounded and tracked.
.

I'm with you, [Arks] tho, when I get that reminder I'm more likely to write a less than stellar review because I'm be hounded and tracked.

And I'd be very upset that my email addie was shared as well.
And this could be one reason we get their junk email addie instead of the one they really use.
.

Am quite sure that TA specifically states that the emails are Not used for any other purpose.
.

Am quite sure that TA specifically states that the emails are Not used for any other purpose.

That's what I was told.
After this year's debacle with them refusing to help me with a guest who has written two bad reviews for one stay, I refuse to deal with them any longer.
No mention of them anywhere in house or in thank you emails. I still have the 'badge' on our website because I think guests look for things like that, but the site does not exist for us any longer.
If guests mention it I ask them to review us on Google or Facebook and explain TA does not back up their promises to make sure the reviews are real. So don't waste your time and give them your email so they can spam you daily. (I've gotten as many reviews since I yanked all the materials as I got before.)

 

[2cat_lady]

I made up my own template on Reskey that I send only to those guests that said, on their own, that they would be sure to post on trip advisor. Then, I manually put it in the queue for delivery about a week after I think they will get home. Those are 99% five star reviews.
I also send it to guests that I know have been over the top pleased with their stay. The subject line is: Just One More Thing.... and in it I promise that I won't bug them ever again but mention that reviews drives my business. Most do give me a review.

 

[Morticia]

I made up my own template on Reskey that I send only to those guests that said, on their own, that they would be sure to post on trip advisor. Then, I manually put it in the queue for delivery about a week after I think they will get home. Those are 99% five star reviews.
I also send it to guests that I know have been over the top pleased with their stay. The subject line is: Just One More Thing.... and in it I promise that I won't bug them ever again but mention that reviews drives my business. Most do give me a review..

I made up my own template on Reskey that I send only to those guests that said, on their own, that they would be sure to post on trip advisor. Then, I manually put it in the queue for delivery about a week after I think they will get home. Those are 99% five star reviews.
I also send it to guests that I know have been over the top pleased with their stay. The subject line is: Just One More Thing.... and in it I promise that I won't bug them ever again but mention that reviews drives my business. Most do give me a review.

Amazing. I always find these stories heart-warming and confusing! I wonder what WE are doing wrong that we cannot get long-time, very happy guests to give us a short blurb somewhere stating such. But, guests who have never been here before will, out of the blue, write a very lovely review.

 

[OnTheShore]

I made up my own template on Reskey that I send only to those guests that said, on their own, that they would be sure to post on trip advisor. Then, I manually put it in the queue for delivery about a week after I think they will get home. Those are 99% five star reviews.
I also send it to guests that I know have been over the top pleased with their stay. The subject line is: Just One More Thing.... and in it I promise that I won't bug them ever again but mention that reviews drives my business. Most do give me a review..

I made up my own template on Reskey that I send only to those guests that said, on their own, that they would be sure to post on trip advisor. Then, I manually put it in the queue for delivery about a week after I think they will get home. Those are 99% five star reviews.
I also send it to guests that I know have been over the top pleased with their stay. The subject line is: Just One More Thing.... and in it I promise that I won't bug them ever again but mention that reviews drives my business. Most do give me a review.

Amazing. I always find these stories heart-warming and confusing! I wonder what WE are doing wrong that we cannot get long-time, very happy guests to give us a short blurb somewhere stating such. But, guests who have never been here before will, out of the blue, write a very lovely review.
.

I think many long-term guests just don't use TripAdvisor themselves (why would they if they keep coming back to the same place?), and they don't want to bother with having to set up an account just to post one review for us.

 

[Highlands John]

I wouldn't share my guests emails with anyone, never mind a company as ruthless and disorganised as TA.

 

[Momma Smurf]

I wouldn't share my guests emails with anyone, never mind a company as ruthless and disorganised as TA..

6. Does TripAdvisor use these email addresses for other purposes? No. TripAdvisor recognizes the value and importance in protecting your guests’ information. Email addresses submitted for Review Express are not used for any other purpose. They are not subscribed to general TripAdvisor email campaigns, or tracked for anything other than reporting on your Review Express dashboard. - See more at: https://www.tripadvisor.com/TripAdvisorInsights/n2157/9-common-review-express-concerns#sthash.qusKCDsh.dpuf

 

[gillumhouse]

I wouldn't share my guests emails with anyone, never mind a company as ruthless and disorganised as TA..

6. Does TripAdvisor use these email addresses for other purposes? No. TripAdvisor recognizes the value and importance in protecting your guests’ information. Email addresses submitted for Review Express are not used for any other purpose. They are not subscribed to general TripAdvisor email campaigns, or tracked for anything other than reporting on your Review Express dashboard. - See more at: https://www.tripadvisor.com/TripAdvisorInsights/n2157/9-common-review-express-concerns#sthash.qusKCDsh.dpuf
.

That may well be, but I still do not trust them or any other third party to send things in my name. The auto messages sent by ResKey are messages I wrote, not what someone else wrote and sent. I almost always personalize the thank you e-mail and delete the auto-send one.