Check in on the wrong day

[TheBeachHouse]

I always feel terrible for these people, but they make an on line rez and show up the day before. We only have 6 rooms. None are available.
And he is upset that he may lose his deposit for cancelling the day before.
We found him a room in a comparable B&B less than a mile away.
And DH opened the room for tomorrow night and only charged him the $25 fee to cover expenses.

 

[Morticia]

Happens way too often. Even with the 'we've received your reservation for these dates' email and the confirmation and the pre-arrival email. I'm having problems with empathy right now.

 

[2cat_lady]

Got my first' I'm sorry, but you've booked this room for 2017 , not this year!
And it was done by a travel agent.
And they did it through Expedia.
I was full, everyone in the area was full. DH called a place about 20 minutes away and they had space. Had never recommended them before but their reviews were pretty good.

 

[Momma Smurf]

Happens way too often. Even with the 'we've received your reservation for these dates' email and the confirmation and the pre-arrival email. I'm having problems with empathy right now..

Empathy? What's empathy? And peak tourist season has just begun....

 

[Momma Smurf]

Happens way too often. Even with the 'we've received your reservation for these dates' email and the confirmation and the pre-arrival email. I'm having problems with empathy right now..

Deleted

 

[TheBeachHouse]

Happens way too often. Even with the 'we've received your reservation for these dates' email and the confirmation and the pre-arrival email. I'm having problems with empathy right now..

No kidding. Dates are important. We all live by the calendar.

 

[user 26]

Why does this happen so much?
I myself maintain some online calendars and am shocked (seriously I am) when a message pops up that I'm scheduling in 2017 and do I mean to. Because no, right now I'm tyring to schedule for this coming fall. And I don't know quite how I am ending up in the next year
Wondering if a pop up can take place in the reservation software that you use ... to warn the guest of the year. It's simple for me to just acknowledge the year and continue or get right OUT of there. Might be helpful for your guests. Or is this already a function of your system?

 

[Jcam]

Happens way too often. Even with the 'we've received your reservation for these dates' email and the confirmation and the pre-arrival email. I'm having problems with empathy right now..

we had this with a guest and travel agent - agent when rang for arrival time said well ive booked her tickets for the train that gets in at 6.15 so should be around then, we are 10 mins walk from the station - guest comes at 10pm, Oh went to get dinner - me with 20 years experience would never do this , if you are late and the hotel is overbooked then you will get booked out - 6.30 you will get your room
With a very busy show on know for a fact at least 3 of the big hotels were over booked as were ringing me for help - I wouldn't be risking it, I want my key and stuff in my room.

 

[Morticia]

Why does this happen so much?
I myself maintain some online calendars and am shocked (seriously I am) when a message pops up that I'm scheduling in 2017 and do I mean to. Because no, right now I'm tyring to schedule for this coming fall. And I don't know quite how I am ending up in the next year
Wondering if a pop up can take place in the reservation software that you use ... to warn the guest of the year. It's simple for me to just acknowledge the year and continue or get right OUT of there. Might be helpful for your guests. Or is this already a function of your system?.

Mine asks you to select your date. It automatically starts with the current month. You've got to put some effort in to get next year.
But still. Doesn't the guest have the responsibility to look at what they bought to verify, if nothing else, that we didn't change it (as we've been accused of doing)?
You don't screw up your plane tix and expect to just 'fix it'. I wonder how often the airlines get this - someone shows up today with tix for Sept?

 

[JBloggs]

Gal has been emailing me for over a month about an event. Last night she emailed and said she was going to book her room tomorrow at work.
Next email said "the room is not available!" Then " When is the next available date?" Which of course she can check at the same place she found out someone else booked the room. 24/7 we don't hide it.
Many of you will find this harsh, but i haven't replied. I am pretty sure she can put her big girl panties on and work it out.
To me, three emails is about max for putting up with someone, if they are legit questions, i certainly understand, of course, but like all of you I work painstakingly to have answers everywhere to these questions. 15 emails is over the top, tilt.
example, when you use our online contact us form you have to type below "we love dogs but cannot accept them as guests" etc and they still email about bringing their dog.

 

[Highlands John]

I've done it myself, I booked a hotel near the airport for the night before our flight. When we arrived on 20th Feb discovered I'd booked 20th march. Luckily they'd had a cancellation so had a room and as I'd paid a couple of quid for a flexible booking I was able to cancel with a full refund.
In my defense, because February has 28 days the 20th feb and 20th march both fell on the same day of the week.

 

[Breakfast Diva]

Why does this happen so much?
I myself maintain some online calendars and am shocked (seriously I am) when a message pops up that I'm scheduling in 2017 and do I mean to. Because no, right now I'm tyring to schedule for this coming fall. And I don't know quite how I am ending up in the next year
Wondering if a pop up can take place in the reservation software that you use ... to warn the guest of the year. It's simple for me to just acknowledge the year and continue or get right OUT of there. Might be helpful for your guests. Or is this already a function of your system?.

Mine asks you to select your date. It automatically starts with the current month. You've got to put some effort in to get next year.
But still. Doesn't the guest have the responsibility to look at what they bought to verify, if nothing else, that we didn't change it (as we've been accused of doing)?
You don't screw up your plane tix and expect to just 'fix it'. I wonder how often the airlines get this - someone shows up today with tix for Sept?
.

I screwed up on part of my return flights from my last vacation. First time ever it happened to me. I called the airline to plead my case and of course couldn't change it. Here's the really stupid part. The airline change fee was greater than just buying a new ticket. Would they just give me a new ticket at the rate I could now buy it at? Nope. I had to not use that ticket and bought a new one online for the lower price. Stupid, stupid, stupid!

 

[Morticia]

Why does this happen so much?
I myself maintain some online calendars and am shocked (seriously I am) when a message pops up that I'm scheduling in 2017 and do I mean to. Because no, right now I'm tyring to schedule for this coming fall. And I don't know quite how I am ending up in the next year
Wondering if a pop up can take place in the reservation software that you use ... to warn the guest of the year. It's simple for me to just acknowledge the year and continue or get right OUT of there. Might be helpful for your guests. Or is this already a function of your system?.

Mine asks you to select your date. It automatically starts with the current month. You've got to put some effort in to get next year.
But still. Doesn't the guest have the responsibility to look at what they bought to verify, if nothing else, that we didn't change it (as we've been accused of doing)?
You don't screw up your plane tix and expect to just 'fix it'. I wonder how often the airlines get this - someone shows up today with tix for Sept?
.

I screwed up on part of my return flights from my last vacation. First time ever it happened to me. I called the airline to plead my case and of course couldn't change it. Here's the really stupid part. The airline change fee was greater than just buying a new ticket. Would they just give me a new ticket at the rate I could now buy it at? Nope. I had to not use that ticket and bought a new one online for the lower price. Stupid, stupid, stupid!
.

You know, I think it depends on who answers the phone. One of my friends just came back from Paris. There were two of them traveling together and somehow she managed to book their flights on different dates.
She called and asked how to fix it as the other woman was terrified to fly alone. No problem, no charge. They changed her flight to the correct date.

 

[Highlands John]

Why does this happen so much?
I myself maintain some online calendars and am shocked (seriously I am) when a message pops up that I'm scheduling in 2017 and do I mean to. Because no, right now I'm tyring to schedule for this coming fall. And I don't know quite how I am ending up in the next year
Wondering if a pop up can take place in the reservation software that you use ... to warn the guest of the year. It's simple for me to just acknowledge the year and continue or get right OUT of there. Might be helpful for your guests. Or is this already a function of your system?.

Mine asks you to select your date. It automatically starts with the current month. You've got to put some effort in to get next year.
But still. Doesn't the guest have the responsibility to look at what they bought to verify, if nothing else, that we didn't change it (as we've been accused of doing)?
You don't screw up your plane tix and expect to just 'fix it'. I wonder how often the airlines get this - someone shows up today with tix for Sept?
.

I screwed up on part of my return flights from my last vacation. First time ever it happened to me. I called the airline to plead my case and of course couldn't change it. Here's the really stupid part. The airline change fee was greater than just buying a new ticket. Would they just give me a new ticket at the rate I could now buy it at? Nope. I had to not use that ticket and bought a new one online for the lower price. Stupid, stupid, stupid!
.

You know, I think it depends on who answers the phone. One of my friends just came back from Paris. There were two of them traveling together and somehow she managed to book their flights on different dates.
She called and asked how to fix it as the other woman was terrified to fly alone. No problem, no charge. They changed her flight to the correct date.
.

I think it has more to do with which airline, here in the UK the budget carriers are very strict about their policies, others are a lot more accommodating.

 

[Lee2014]

Why does this happen so much?
I myself maintain some online calendars and am shocked (seriously I am) when a message pops up that I'm scheduling in 2017 and do I mean to. Because no, right now I'm tyring to schedule for this coming fall. And I don't know quite how I am ending up in the next year
Wondering if a pop up can take place in the reservation software that you use ... to warn the guest of the year. It's simple for me to just acknowledge the year and continue or get right OUT of there. Might be helpful for your guests. Or is this already a function of your system?.

Mine asks you to select your date. It automatically starts with the current month. You've got to put some effort in to get next year.
But still. Doesn't the guest have the responsibility to look at what they bought to verify, if nothing else, that we didn't change it (as we've been accused of doing)?
You don't screw up your plane tix and expect to just 'fix it'. I wonder how often the airlines get this - someone shows up today with tix for Sept?
.

I screwed up on part of my return flights from my last vacation. First time ever it happened to me. I called the airline to plead my case and of course couldn't change it. Here's the really stupid part. The airline change fee was greater than just buying a new ticket. Would they just give me a new ticket at the rate I could now buy it at? Nope. I had to not use that ticket and bought a new one online for the lower price. Stupid, stupid, stupid!
.

You know, I think it depends on who answers the phone. One of my friends just came back from Paris. There were two of them traveling together and somehow she managed to book their flights on different dates.
She called and asked how to fix it as the other woman was terrified to fly alone. No problem, no charge. They changed her flight to the correct date.
.

I think it has more to do with which airline, here in the UK the budget carriers are very strict about their policies, others are a lot more accommodating.
.

A lady talking to a man over the phone usually get it. The man feels he wants to save the day for the poor helpless female…. be the knight in shining armor so to speak.