- Joined
- May 22, 2008
- Messages
- 16,103
- Reaction score
- 756
I really do understand that by sticking to my policies I help out every other B&B that has policies. I am the beneficiary of someone else who didn't stick to theirs in regards to feeding non-guests. If y'all knew how often I cave in I'm afraid you'd kick me off the forum. I guess I need to join some sort of a support group.breakfast update:Hey Innkeep I want an update, what happened, did it happen already?.
She called the day of arrival to "ask" if she could invite a 3rd person to breakfast. I said I'd rather not, then she proceeded to tell me the third would be coming. I really felt over a barrel because this was a GC I donated to the public TV station, so I didn't feel like I could tell her to go take a hike because I wouldn't be able to meet her expectations. The money was already spent for a worthy cause. I am seriously re-thinking what to do about giving the GC's. This might be a reason to quit.
Anyway, she knew when check-in time was, came a half an hour early. This month has been sloooow, so I was ready and didn't have an excuse not to let her in. Room was ready and that way I didn't have to wait for a later arrival. The husband was a real sweetie, and he wasn't the one on the phone each time.
Breakfast comes today, one of the 3 was a no-show, the other two extras picked at their food. The real guests ate their entire meal. Breakfast conversation is about how they'd love to come back again and do the same thing over. I explained again, this time in the presence of the husband that I am not allowed by county ordinance and that the health dept is really strict, and that their presence could get me in trouble... also said that their "extras" barely ate anything anyway. She finally "got it".
Then she proceeded to tell me about their stay at a B&B in another state that prepared lovely breakfasts and lunches for the public, but they weren't allowed to prepare supper. You guessed it. She was able to get supper out of that B&B too.
I really do understand that by sticking to my policies I help out every other B&B that has policies. I am the beneficiary of someone else who didn't stick to theirs in regards to feeding non-guests. If y'all knew how often I cave in I'm afraid you'd kick me off the forum. I guess I need to join some sort of a support group.
BTW, I did get a very substantial "tip"
.
Nah, whether we admit it publicly or not, most of us are guilty of trying to "be nice" or "not be a hard-nose for fear of giving B & B a bad name" at some time or another. Because so many live in fear of the "bad review" or are trying to reverse the stereotpye image people seem to haver of B & B, we think we have to bend over and grab out ankles for guests instead of standing on the policies that any business will have created and stick to them. It is a learning process - meaning we learn as each situation presents itself to US (we always have all the answers for others).
PS: Situations and attitudes like that are what soured me on Public Broa dcasting - I used to give 6 one-nighters every year which they "accidently" over-gave offering to pay for the 1 or 2 "extras" expecting me to do as I did, forget it. THOSE people would use the GC, never leave a tip, and never come when they had to pay. They "gave & paid" for this stay when they gave their tax-deductable donation.