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  1. S

    The quandary of emotional blackmail

    Normally, we don't take deposits and we have a one week cancellation policy but we don't charge if we can rebook the room. We're pretty flexible and in six years here, we've only had a handful of charges most of which were accepted amicably by the other parties. But for ten days in August, rooms...
  2. S

    Naming your breakfasts

    We just use local suppliers and give them credit on the menu. We love to tell the folks who get the double yolkers that "Gemma" was the chicken who delivered the goods.
  3. S

    Most interesting/odd/quirky/fun job a guest has?

    Just six years but we've had two Queen Victorias in that time. They're a dime a dozen over here.
  4. S

    Most interesting/odd/quirky/fun job a guest has?

    Her Majesty's Ambassador to Kuwait said my breakfasts were the best of his trip. Queen Victoria and her lady in waiting doing a publicity shoot. A team of chefs preparing lunch for the Queen and Prince Phillip and 750 of their closest friends. They watched Gordon Ramsay's Hells Kitchen in the...
  5. S

    Plants in the Inn.

    The only place that I could get orchids to bloom again and again was by a jacuzzi tub. Phalaenopsis or Cattleya were the easiest.
  6. S

    My first TA Management Response

    Nope. It is back to 96% again. It must have been a glitch when they posted the management response. Oh Well. Just 75 more glowing reviews and we'll be back up to 100%.
  7. S

    My first TA Management Response

    Well, I hate to have to relive the whole sordid ordeal but here goes.... Their main complaint was traffic noise. Like the rest of the accommodation providers in town, we're on the main street but we don't sell ourselves as a quiet country retreat. We're a destination choice, opposite the second...
  8. S

    My first TA Management Response

    Yuck! After 24 glowing reviews, we finally got our first stinker. It was a legit review. They had stayed here and it didn't rock their world. They opted for a standard double so it wasn't our best room granted but it still was a very lovely room which had received lots of accolades on...
  9. S

    Late arrivals - what to do

    We use call forwarding and it's always worked for us. Then we can give them the code for the door and as an added bonus, we don't miss any other calls. No stress. No mess.
  10. S

    Diners dish about their restaurant peeves

    No, you wouldn't feel hurried. It's the diners who are still eating that feel so. If it spoils the enjoyment of just one member of your party, is it worth it to have the plates whisked briskly out of sight? I always remember a lunch with my father who I hadn't seen in two years due to the vast...
  11. S

    Diners dish about their restaurant peeves

    Dining with friends or family is a pleasure to be enjoyed not just for the food but for the conversation. Removing plates as each person finishes destroys that atmosphere and reduces it to just eating. Why go to all the trouble of creating a beautiful dining room with gorgeous food, if you're...
  12. S

    The same breakfast every day

    Here in England, people tend to want the Full English breakfast so we have to offer that but we have a complete breakfast menu that includes pancakes, waffles, omelettes, porridge with fruit compote, home-made granola and probiotic yogurt (we call that one The Healthy Choice) We tried to serve...
  13. S

    Dealing with the cross and grumpy

    "They come. They go. We take their dough."
  14. S

    How much extra would you charge?

    I charge the same rate per night for a one night stay as for a four night stay so I would change the sheets every day if they asked me to do so. It's not green but I'm not in the business of enforcing recycling.
  15. S

    Health insurance, can you afford it or will it break you?

    I bet that no one thinks that doctors and nurses are free. It's about whether health care is a necessity and not something you have if you can afford it.
  16. S

    Donate donate donate

    The worst guests that I've ever had are the ones who "win" the free stay if they bother to show up at all. We actually had to replace the carpet once when a drunken guest's dinner was sprayed around the room. It was a horrible mess to clean up made all the worse by the knowledge that we "gave"...
  17. S

    Health insurance, can you afford it or will it break you?

    Yes, it was John Lennon.
  18. S

    Health insurance, can you afford it or will it break you?

    That's what we pay for income tax. Our health care comes out of our income tax. If you make more, you pay more up to 50% if you're Paul McCartney. Imagine a world where when you get ill, you just have to worry about getting better. It's easy if you try.
  19. S

    Health insurance, can you afford it or will it break you?

    Last Christmas, I flew to Canada from England for three weeks. On the flight home, I started coughing. Two days later, I was in intensive care and the docs told my husband that I had a 50 50 chance. My vital organs had shut down and I had blood clots on my lungs. I AM NEVER SICK! I don't get...
  20. S

    Guest car accident in parking lot

    We had a guest who owns a very upmarket hotel in Paris park his very expensive car in our carpark. He has stayed many times before. In the night, a storm with high winds sent a big branch crashing down on his hood or as we say "bonnet". In spite of the fact that we have a sign in our carpark...
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