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  1. L

    Is everybody up to date with new pool/spa laws?

    I just wanted to inform you of the Virginia Graeme Baker Act. This federal law which carries a fine of up to 15 million fine and is enforced by the Consumer Protection Agency? requires that all main drain or drains be replaced with the new approved versions. Also on a commercial pool/ spa...
  2. L

    Has Using RESNEXUS increased your revenues?

    Swirt, When you switched from Si to Gt were you able to import any of your data or did you have to manually enter all of it?
  3. L

    High traffic dates- minimum night stay or higher rate?

    We keep the same prices year round & I do have 2 night minimums most of the time on the weekends and 3 on holidays. By the way my rates did go up this year and we are ahead of last year. As our occupancy has increased so has the minimum stays. I use SI, but many of the other programs don't...
  4. L

    Want to hear about RESNEXUS

    What I remember when I looked at Reznexus was that you can't set night minimums on individual rooms only on dates. Also if you have alot of rooms the guests have to scroll through each room to see what you have instead of a calender to see what is available. May not be as much of a problem...
  5. L

    PCI Certification

    Greysway, Did they do it manually or is this a hidden feature? Also are you sure that it is erased in the history as well. Did they erase all the digits on your current reservations?
  6. L

    Email thru SuperInn

    When I get a email returned in si, I resend the confirmation to myself, then after I receive it in outlook I forward it to guests by copy/paste it from si. It is a pain in the b***
  7. L

    Email thru SuperInn

    Have you mentioned it to si? The other day I visited with si, but they said their side is fine. Where do you think the problem is?
  8. L

    Email thru SuperInn

    Bree, Sorry for the late reply, I send out a mass email to everyone 3 to 4 times a year. It is fairly short, letting know a great side trip, an award or new room, just an excuse to remind them that you are here. I rarely get anybody who opts out. Most of the time I get thank you's for the...
  9. L

    Email thru SuperInn

    Bree, I have never used that area, I have only 2 lists one for me to test and another one that includes everybody. Good Luck
  10. L

    Email thru SuperInn

    Bree, I did a broadcast to myself. It seems to work.
  11. L

    PCI Certification

    Remember that even if you have your processor put only the 4 digit on the merchants copy, you still should have the batch reports that show all digits before you settle. This may be a good idea, so that less chance of a guest\employee walking off or taking down the full digits on the merchants...
  12. L

    PCI Certification

    Yes, thats correct, and the customers only has the 4 digits.
  13. L

    PCI Certification

    my cc machine prints a customer receipt with the 4 digits only then the merchants with all digits that they sign. Sorry if I am getting confused on the posts!
  14. L

    PCI Certification

    I believe this applies to the customer's receipt and not the merchants' receipt. Here is the copy of the text of the link above: only the last five digits of the card account number can be printed on electronically printed receipts provided to the customer. The new truncation requirement does...
  15. L

    Discount multiple night stays?

    We don't discount our rooms, except for a private academy which is 15% off and is always multiple nights during the week only. Many people play the rate game-up on holiday-down during the week. Our rates are kept the same for the entire year. You don't lose sleep over who got what rate and...
  16. L

    Laws and Lessons for Lost and Found

    By our state law you are supposed to post a liability statement or ? like along with rates that on the back of your door or posted where it can be viewed by the guests.
  17. L

    PCI Certification

    Bree, check your history, the cc # may still be there especially if you use group payments
  18. L

    PCI Certification

    I have entered a made up good expiration on a expired card many times if the card had an expired date on it. Most of the time it works, but not everytime.
  19. L

    PCI Certification

    Swirt, you can go to si under contacts then profiles then search by credit card. Just put in 3 to check Amx, 4 to check visa, 5 to check mc & then 6 for discover. Scarey when you see how many cc #'s you have. Also we can not delete the history which used to have all of the cc digits and not...
  20. L

    SuperInn Wishlist

    Bree that is correct different colors for checkins & checkouts, but pendings are the same and others are same.
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