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  1. H

    Marketing to Gen X vs Baby Boomers and Gen Y

    Regarding TV's, we don't leave them in the rooms. Just put them in when requested. The TV's spend most of the time in the basement. Seems like it's mostly the older crowd that want the TV's. The 20-30-40 somethings watch Hulu or DVD's on their laptops. I think the trend could be changing...
  2. H

    E l a n c e for hiring a writer

    We've written the home page, room pages, about us and a few other important pages and are happy with the results. At this point I am trying to get motivated to write the pages about our area and what to do....you know extra content and a reason to stay on or come back to our site. I have a...
  3. H

    E l a n c e for hiring a writer

    We've been working on a new website on and off for some time now, but just can't seem to find the time to write all the content. Has anybody here sucessfully hired a contractor for copywriting or article writing using elance.com or someother means of finding a cost competitive writer?
  4. H

    Duh, forgot to raise the Valentine weekend rates...

    Try finding a local florist that does business for one of the online sellers. Chances are they are doing the work for a bit less than retail. Maybe they'll give you a resellers discount as well, expecially if you pick up the order. We work with exclusively with a local florist who sells to us...
  5. H

    An homage to good quality paint...

    SW paint doesn't always have to cost that much more. Contractor supply stores have a walk-in retail rate and a contractor discount for everything in the store or ordered. If you are doing a big job set up an account and negotiate a better price. If you can get a local contractor to tell you...
  6. H

    Duh, forgot to raise the Valentine weekend rates...

    Luckily I caught it before a couple more reservations. Also dropped the packed stuff this year and created add -ons. Booked up just as fast! Why raise rates on Valentine's weekend? - Because we have lower off season winter rates. On holidays and special events during the off season we carry...
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    Duh, forgot to raise the Valentine weekend rates...

    ...until after we received the 1st two reservations. Actually I'm sure I changed them, but I sometimes seem to screw up the rates with super inns.
  8. H

    R e d z . c o m

    The cost is much lower than google ppc. There is no way for a user to determine who is paying and who is not, ppc customers just take the top search results. The search results are a thumb nail image of the landing page, kind of cool idea, see a preview before clicking. The rep's claim for...
  9. H

    R e d z . c o m

    Not really a directory, but a search engine. They are selling ppc at a flat rate for the top 3 spots for search terms. I asked how many search queries for one of my search terms and the number seemed high at about half of what google reports with the keyword tool, yet Iv'e never heard of them...
  10. H

    Breakfast times - snooze, lose, or door number three.

    Innkeepers knocking of guestroom doors in the morning... Innkeepers with whole house wake up calls... No wonder B&B's get a bad rap!
  11. H

    Online Reputation Monitoring

    Oh, I'm sure they ask for the reviews...we do too. And of course the bigger the inn = more guests = more reviews...its a numbers game. It just seems that only a few of the guests that mention that they are going to write a review ever do. Also, I have an aquaintance who also asks for reviews...
  12. H

    Online Reputation Monitoring

    Yea, I wish I knew some majic formula. The fact is after a guests leaves, they go on with their busy life and forget to post a review. Since buying a B&B and learing the importance of reviews I always try to review places that I stay if I I have something good to say. And since I don't travel...
  13. H

    Online Reputation Monitoring

    A large inn in my area uses a marketing company that advertises as part of their internet marketing service that they offer "Online Reputaion Monitoring". I wonder why this inn has sooo many glowing reviews on TA.
  14. H

    Holy Cow! Google coupons?

    I added a coupon last year and change the wording every couple of months or so. Mostly added it just to have placed content in every option that Goo Bus List offers. Not sure if it helps with ranking or not.
  15. H

    New Inn design: Fireplaces, gas or real wood burning?

    Definitely go with gas. Guests can be stupid with gas too. I happend to walk by a room with an open door this past weekend and noticed the guy down on his knees messing with the controls to the fireplace in his room. He said the remote wasn't working...it worked fine, he was trying to turn off...
  16. H

    Whats the real story with Credit Card cvv codes?

    For a 3rd party paying for someone elses reservation we have been requiring a faxed/scanned/mailed statement approving the charges as well as a copy of their drivers lic. With all the fraud going on you can't be to careful.
  17. H

    Unhappy Camper

    We always run the charges at check in time and have the guest sign our registrations which includes our policies. Not so long ago we a similar situation. Of course we had alrady swiped the guest's card and had a signed registration.....can't refute that. They tried...it failed. Oh and they...
  18. H

    Guests that never leave

    A few years ago we had a TA complaint that it was too quite at our inn. And this was during a period when were full and had a few turn-overs when this guest was here. On the flip side I've had a compaint about a neighbor's dog barking down the street. Can't please everybody...
  19. H

    Wrinkled sheets...

    We use wrinkle free sheets. We usually buy them on sale at the mall stores. That way if the sheets are not so wrinkle free we can take them back. As said above, dry one set at a time and get them out of the dryer as soon as they are dry.
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    Hot Deals

    I run them often with out result. We try like hell not to discount our rooms so we put together a package and discount the stuff in the package to get to the 20% saving requirement. We get calls from folks that have seen us on the hot deal...they alway ask for a discount off the room rate...
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