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  1. gillumhouse

    Goodbye, Non-Refundable Rates

    I never needed them. I rarely have cancels and my policy has always been 48 hours. I am in Podunk! I have to be flexible.
  2. gillumhouse

    Credit Card Processing?

    I love reskey and square. Several on here use both that take deposits and/or payment during the reservation with reskey. I think there may be another piece between - I just take the credit card number.
  3. gillumhouse

    Ever have people eat off the serving plates?

    I hate when they stir their coffee with the sugar shell and then put it back in the sugar bowl! I give them 2 teaspoons!
  4. gillumhouse

    Ever have people eat off the serving plates?

    I was putting a small plate under the sherbet goblet for fruit - until people were not moving that plate when they removed the goblet to dish out their breakfast from the serving dishes. Fortunately, I saw it before the food hit that tiny plate sitting in the middle of their plate for food (had...
  5. gillumhouse

    I got the PITA baton!

    I would even be mentally reaming him a new one. I grab ankles for guests - but THAT is ridiculous!
  6. gillumhouse

    BnB Finder - Time to Give It Up?

    I am waiting to see how they do it. It may be following the trends - and if they keep it separate eh. But if it is mixed in, they will get an earful from me. It will not be the first time. I am certain Eric remembers me.
  7. gillumhouse

    That’s not a diet requirement

    I am NOT cooking for 35 to 40 people every morning! Whew!! More power to you!!
  8. gillumhouse

    Have you Listed your property yet?

    There are now 23 B & Bs across the United States that have listed to participate in the B & Bs for Vets. IF we have any hope of gaining attention for our industry, it will take a lot more. IF you have an offer for military for the rest of the year (such as a BOGO or discount) it will be posted...
  9. gillumhouse

    That’s not a diet requirement

    When I opened in 1996, I did continental Plus. I found guests to be disappointed in breakfast. So I started doing a full breakfast. I discovered 3 things: #1 - guests were happier #2 - it was less work #3 - it was easier to clean up after. (Granted, I only have 3 rooms and am...
  10. gillumhouse

    What’s wrong with this picture?

    Have you listed with B & Bs For Vets? www.bandbsforvets.org
  11. gillumhouse

    That’s not a diet requirement

    An innkeeper in the UK posted on a forum there the other day how frustrated she was already - she had a guest who informed her ON ARRIVAL that she was GF and non-dairy. The innkeeper was frustrated with what she had to pay when she went to the store for the GF bread (she usually bakes her own...
  12. gillumhouse

    That’s not a diet requirement

    They offered - she wanted special. She is out of line.
  13. gillumhouse

    How do you handle far-advance multi-day reservations?

    suggest you send the reminder the day before your cancel policy kicks in with the we are now charging the balance of your stay. Thank you for choosing......... IF they were going to cancel - THAT should get their attention.
  14. gillumhouse

    Have you Listed your property yet?

    www.bandbsforvets.org
  15. gillumhouse

    How do you handle far-advance multi-day reservations?

    I allow up to a year in advance. Years ago I had one book a year in advance for a horse show. I had not thought anything of it until on another forum someone remarked how people forget (this was pre-ReservationKey). Getting nervous about it, I contacted them - yep, they had forgotten all about...
  16. gillumhouse

    Window Treatments

    Definitely Carol. You have met me, we both know I could never carry it off as Scarlett!
  17. gillumhouse

    Window Treatments

    I went to Penny's and bought lined drapes in the sizes and colors I needed. The only drapes in my house that were "custom made" are in the Library. When I walked into that room (first looking) I could see it as a Library with a burgundy area rug and velvet drapes. Impossible to find even in...
  18. gillumhouse

    Duvet vs blanket and other stuff from vacation

    I had down-filled for winter and I used a blanket for summer. I sewed Velcro into the corners of the duvet and into the corners of the covers (small buttons and crochet chain loops on some) to hold in place. I did not impede removal for laundering that much. I use the inverted cover & roll...
  19. gillumhouse

    What would you do? Who right?

    I am weird. I show my prices - I set them and that is it for the year. I get phone calls and I cannot remember up/down/up again for one thing. I also like to know without having to book, whether I can afford to stay here. Yes, I understand yield management, I just do not want to raise rates...
  20. gillumhouse

    Duvet vs blanket and other stuff from vacation

    I agree. I like something over me so need the top sheet, but nights can turn chilly so the duvet stays too on my bed - I have summer quilts on guest beds.
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