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  1. Tom

    I lost a night of revenue because of my Tesla charger

    OK, I am not making this up. Just happened. 1. A few years ago we installed a Tesla charger and were listed as a "Tesla destination charger" on the Tesla web site, We get a generous handful of Teslas every year as they go charger-hopping up and down I-5. Cool. 2. A week ago, after a long phone...
  2. Tom

    Looking for input on resnexus

    We have used ResNexus for 8 years and our local association used them -- or their affiliate -- for its website (until the local imploded as the membership of old-school B&B closed one by one, thank you Air). Overall opinion: good, professional service. Am I happy? Not really. ResNexus is...
  3. Tom

    Allergies!

    I've learned to accommodate most diet issues, but some are really undefined. If someone says they are diabetic, I explain that I can tell them exactly what is in the food I serve, but I rely on them to choose according to their own needs -- I can't make "diabetic food". I appreciate allergies...
  4. Tom

    "We're checking in tomorrow and I want to let you know..."

    LOL Tomorrow I have a trio of ladies, all related. Many times repeat customers so I know the drill: 1 is GF, 1 is vegetarian, 1 is low carb. And three dogs. DW thinks I'm nuts to go along with all the special requirements, but I like these people and make this their home for a few days.
  5. Tom

    We have sadness in Shinnston

    Sorry to hear. It is hard to drill safety practices enough. It may not have been the young man's choice to not use the trench walls, but someone was careless and he paid the price.
  6. Tom

    Nervous about an ADA call today

    Ok, one of my subjects, so I'll chime in. First off, we designed and built the Inn as a B&B and although at 5 rooms we are NOT required to meet ADA, I used the ADA Guidelines as a design good practice and figured it would help DW and me as we aged. We focused on mobility accessibility: door...
  7. Tom

    Service Animals, Emotional Support Animals and Therapy Dogs

    Very true. Experienced innkeepers offer personal hospitality -- guests deal with us directly. We are used to accommodating a wide range of needs, including persons with genuine disabilities. We generally don't accommodate bull ___. If someone shows up waving a letter and a dog wearing a...
  8. Tom

    Freaking Out!

    I would have told her that Provincial health regulations require anyone in the kitchen to be screened for infectious disease and that you would have to draw a blood sample from her before she could cook her egg.
  9. Tom

    Question regarding using AIR as a "bridge."

    To clarify, I said "suck up all the web traffic and it will be hard to go out and market on your own." OTS is correct about Boo actually poaching on your web traffic. I am seeing Air diverting our traditional customer base who now go to Air online when looking for an alternative to conventional...
  10. Tom

    Question regarding using AIR as a "bridge."

    Odd, the old hands here give good advice, but did not answer your actual question: To Air or not to Air? I say, definitely use Air as a way to get cash flow and instant access to a huge market, particularly well developed in your city. Transitioning away from Air will be difficult as you will...
  11. Tom

    Reissue check?

    The question has arisen in the executive suite here: almost 3 years ago we issued a check to refund a $150 deposit on a cancellation made within our full refund date window. It was never cashed. I got a call today saying they found the old check asking if it was okay to try to cash it now...
  12. Tom

    Tesla Destination charging

    Any installation will have a dedicated circuit breaker, which serves as a switch. It would be a special switch to interrupt a 240V/50A circuit anyway, but they do make them. I have 2 EV outlets: a 10kw Tesla and a 6kw for other EV. When a guest needs juice, I flip the right breaker. As a...
  13. Tom

    Service Animals, Emotional Support Animals and Therapy Dogs

    Right, ESA not relevant to accommodations and B&B 5 rooms or under are exempt even from actual ADA service dog requirements. There's other threads on this.
  14. Tom

    Privacy Locks?

    Have locks, even on private bath. Travelers are always a little outside of comfort zone and the lock adds impression of security. Reassures that they won't have housekeeping come in to check on toilet paper while they are using it ...
  15. Tom

    B&B Doctor

    This made me laugh. The idea of Secret Guest vs. Innkeeper's Radar. Do we get a discount on services if we spot you? I suspect that most of us old hands are aware of changes that are needed, but have a hard time justifying the expense, particularly when the marketplace for traditional B&B is...
  16. Tom

    Income tax

    Older US innkeepers: Remember, if you are a sole proprietor you are self employed and can deduct the cost of Medicare insurance payments (e.g. Part B, D) that were deducted from your social security benefits, goes on line 29 of 1040 Sch 1. (And Turbo Tax didn't find that)
  17. Tom

    TV use

    Same here, only big TV is in guest lounge with fridge, micro wave, etc. 10 years and only a handful of complaints. We cabled all rooms, but decided not to install sets. No TV in rooms keeps place way quiet and avoids me knocking on door at 11 pm to tell the guy with poor hearing to turn down...
  18. Tom

    Ideal number of rooms

    I would say 5 rooms, as have I. In the US, 5 rooms is a general upper limit for a residential use with B&B; more that is commercial use. That cut off is reflected in the Uniform Building Code (egress), the ADA guidelines (not required to allow service animals), by most local zoning (use permit...
  19. Tom

    Industry Data

    Trends may be hard to apply to an individual business opportunity. Success is strongly based on location and type of market attracted to it, and, in recent years, the degree to which locals perceiving that market have hopped on the Airbnb and HomeAway magic carpet to riches.
  20. Tom

    USA B&B, Inns - A Free, No Charge, Promo Opportunity For You.

    This September I'm planning on a "haunted hopyard" special: pick hops by lantern or moon light, brew a green-hopped ale. Not much history in PNW, but there's a photo from 1900 of hop picking on our hillside. One of the workers is still at it.
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